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“Huge Disappointment!”
Review of Vila Gale Marina

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Vila Gale Marina
Ranked #13 of 36 Hotels in Vilamoura
Certificate of Excellence
Dromore, United Kingdom
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Huge Disappointment!”
Reviewed June 5, 2013 via mobile

Stayed in Vila Gale Marina for 10 nights from 26th May until 5th June. We chose this hotel after reading many good reviews on trip advisor, as Vilamoura would be a more up market resort I expected the hotel to be of high standards. First impressions seemed fine although staff in check in were not that pleasant. The hotel has a nice bright lobby and pool area with an outdoor hot tub, the pool is not massive but big enough for lengths and quite deep at one end. There is also a shallow lazy river type idea which was nice although quite dirty which was off putting. As I was there in low season there were plenty of beds but in high season getting a bed would be tough. The breakfast was served from 7am until 10.30am with a good cooked selection, cereals, cold meats, cheese, crepes etc - my main issue with breakfast was that it was either luke warm or cold. Overall I found the staff quite rude at times we got told off by the man at breakfast for being in just before 10.30am - I totally understand they need to have a cut off point but people are on holiday and may possibly sleep in. Hotels in Ireland have no problem with people coming in right at the last minute, I think being told once would have been enough but both of us were told off separately. The man in question looked utterly fed up every time we saw him like everything was a problem - after all none of us like ours jobs all the time but he should remember the guests pay his wages. There was also another man going around the pool area telling people off for various things he was quite rude with us about bring our drinks to the pool - saying there would be trouble if it happened again. It's a bit contradicting when another pleasant bar man gave us plastic cups to put our drinks in and a bottle opener to open them. The first couple of days the room was cleaned well but this seemed to go downhill as time went on, I actually think it was possibly a different person cleaning the room later on our holiday. When lying at the pool I noticed other people's balconies being cleaned but ours was never cleaned. The entertainment at the hotel was practically non existent over 10 nights there was one bird show and a poor attempt at karaoke. Near the end of my break I went to use the downstairs toilets and to my horror was greeted by a cockroach this was my worst nightmare and ruined the end of my holiday. Unfortunately the only positive I see of this hotel is the location and room views from high floors !

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank libbsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, September 17, 2013
Dear Guest,

Thank you for sharing your review. Unfortunately I can understand your disapointment.
We appreciate your comments as they provide a reminder and correction of negative aspects.
I do apologise for the staff behavior and assure it does not happen again in the future.

Kind Regards,

Margarida Antunes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (336)
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English first
Swindon, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 4, 2013

Just returned from a 4 night break at the Vila Gale and would definitely recommend. Room was clean and beds were very comfortable. Some great views of the marina from the higher floors and relatively private balconies added to the feel of a good value hotel. We stayed on a half board basis - the breakfast choice was extensive and we never left there feeling hungry. There were no problems finding a sunbed around the pool but this may not be the case in peak season. Drinks from the poolside bar were quite expensive but this was the case everywhere in the resort (there's a supermarket just around the corner you should use to stock up the fridge in the room !).

The weather was perfect (didn't see a single cloud) and it felt like the resort was just waking up from it's winter break (seemed to get busier by the day). There's so much choice when eating out it was difficult to know where to go. The restaurants on the marina were obviously the most popular but I'm sure some of the other's in not such prominent positions would be worth a visit.

Overall a thoroughly decent hotel popular with all ages and one which we would definitely return to in the future.

Room Tip: Rooms on the higher floors are worth requesting though not essential.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Say_Cheese2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, September 17, 2013
Dear Guest,

Thank you for sharing your review, as it is with great pleasure to find you have enjoyed your stay with us. We are very happy to read your review as our main objective is the satisfaction of our guests .

We hope to welcome you back to our hotel. Thank you

Kind regards,

Margarida Antunes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradford
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 3, 2013

We visited this super hotel for the second time, and once again, had a lovely holiday. The location is absolutely first class, being situated right next to the stunning world famous Vilamoura marina, and only a short stroll away from all the local amenities. Beach, marina, casino, and many restaurants and bars, are all within easy walking distance.

Of the hotel its self, the building is modern and kept spotlessly clean, inside and out. The rooms are spacious, comfortable, and well equipped. We had bed, breakfast, and evening meals during both our stays, and the food provided was tasty, varied, well prepared, and well presented.

All hotel staff were pleasant, helpful, very obliging, and eager to please. They were a credit to themselves, and a credit to their employers.

To sum up, the hotel well justified its four star rating, we will definitely go back for another stay there, in the not too distant future.

Room Tip: Pool-facing rooms higher than the fourth floor have a stunning view over the marina
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank melvynwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, July 5, 2013
Dear guest,

It's with that eager to please, that we work every day, so that all our costumers, like you, can get the best rest/vacations.

Hope to see you soon,
Kind regards,

Margarida Antunes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 3, 2013

Excellent hotel, perfect location. Staff could not be more helpful. Food as good if not better than any 4* hotel we have stayed in. Would definitely recommend it and look forward to visiting it again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pj B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, July 5, 2013
Dear guest,

We're pleased to know that you enjoyed you're stay in our Hotel.

And we are also looking foward for your next visit,
Kind regards,

Margarida Antunes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uk
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 1, 2013

We stayed in this hotel for three nights from 28th may. We were a family with two children aged 3 & 5, booked this after reading all the reviews and found this hotel very good. We were given family room on the 7th floor which had perfect view of the Marina .the room was massive had two LCD TV's , master bed room had a double bed . And their was a living room with a sofa bed which was comfortable as the children had the master bed room.
The toilets were decent with plenty of shower gels, soaps & shampoo's etc which were replenished daily . The room was cleaned daily very well.
The staff were great and was very helpful. The location was petefect for visiting different places in villamoura and the Marina is just in front of the hotel and the beach is about 10 mins walk .
We went to aqua show park which was about 20 mins taxi ride.
This hotel is an ideal place as a base as there is a supermarket right at the end of the road and all other shops are close by also the bus stop is just 5 mins walk.
We took the small noddy train which takes you around the village and found all other big hotels are bit further in . So this is a good hotel.
The breakfast was good and there were plenty of cooked food.
Great hotel.

Room Tip: Room 701 good Marina view
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Niranjan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, July 5, 2013
Dear guest,

We're pleased to know how much you enjoyed your stay.

Hope to see you soon,
Kind regards

Margarida Antunes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 30, 2013

We stayed at this Hotel for 10 Days and had a fabulous holiday. Great for Golfers. They provide free shuttle to all the golf courses in Vilamoura. All the staff went out of their way to provide an excellent service. Nothing was too onerous for them and they always had a smile.
Room was very comfortable and clean and the service excellent.
The only criticism I would make was that the Reception could have had more staff on as it was very busy during the day and sometimes there was quite a long wait.
When we arrived at 1030 in the morning they provided us with our room immediately even though check in was not till the afternoon.
Great buffet both in the morning for breakfast and evening meal. They cater for all tastes.
Great location for all the amenities, beach and Marina. They also provide excellent facilities for the disabled and young children.
Would recommend this Hotel for a stay in Vilamoura.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank loraine52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, July 5, 2013
Dear guest,

It's also with a big smile that we receive your satisfactory review about your stay in our Hotel.

Therefore, hope to see you soon,
Kind regards,

Margarida Antunes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gillingham, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 29, 2013

Visited this lovely hotel for the third time and yet again we found the whole experience wonderful. Our 6th floor room had far reaching views over Vilamoura Marina, out to see and over the rolling countryside right up to the mountains.
The breakfast buffet had something for everyone and our only complaint was the long wait at the toaster as is often the case, and the need for little T pots and boiling, not just hot water, to satify the British need for a proper 'cuppa'.
Tried the evening dinner buffet for the first time and found this to be equally as good as the breakfast with a wider choice of starters salads, main courses, vegetables, and desserts. Add to this the polite and courteous staff we had a great relaxing holiday.

Room Tip: 3rd floor and above. receptionside of hotel for best sun on balcony. Marins view rooms on the end fo...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JanineGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VilaGaleHoteis, General Manager at Vila Gale Marina, responded to this review, July 5, 2013
Dear guest,

We are very pleased about you're enjoyable stay review in our Hotel. About our dear toaster we are already solving that issue, and the "need for a proper 'cuppa' " will also be in our future consern.

Hope to see you soon,
Kind Regards

Margarida Antunes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vila Gale Marina

Property: Vila Gale Marina
Address: Alameda Praia da Marina, Vilamoura, Quarteira 8125-408, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Vilamoura
#11 Luxury Hotel in Vilamoura
#12 Family Hotel in Vilamoura
#13 Romantic Hotel in Vilamoura
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vila Gale Marina 4*
Number of rooms: 243
Official Description (provided by the hotel):
The hotel is located directly in the tourist centre of Vilamoura a mere 200 m from the beach and 50 m from the marina. It is right near all the shops, restaurants, bars and transportations in Vilamoura. The nearest airport is in Faro only 25 km away. The hotel was built in 1995 and renovated in 2002. It has a total of 243 rooms from which 44 standard rooms with ocean view and 14 suites suitable for families. The facilities are air-conditioned and include a lobby with a 24-hour reception, lifts, a coffee shop, a newspaper stand, a bar, a buffet or a la carte restaurant with a separate non-smoking area (children's highchairs available on request), a conference rooms, free Wi-Fi internet access in public areas, car park. For an additional cost guests may use the hotel safe, the laundry services and the garage. The rooms are attractive and decorated in a maritime style. They are equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. The hotel features an outdoor swimming pool with a pool bar, sun loungers and parasols. Guests may also enjoy the Health Club equipped with an indoor swimming pool, a Jacuzzi, a steam room, a Gym and 2 tennis courts (part of a neighbouring hotel and available for an additional fee). There are deck chairs and parasols available on the sandy beach and an entertainment programme rounds off the hotel's offerings. A fine buffet is on offer on every meal of the day. Lunch and dinner may also be taken a la carte. ... more   less 
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Also Known As:
Vila Gale Marina Vilamoura, Portugal - Algarve
Vila Gale Marina Hotel

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