Stayed in Vila Gale Marina for 10 nights from 26th May until 5th June. We chose this hotel after reading many good reviews on trip advisor, as Vilamoura would be a more up market resort I expected the hotel to be of high standards. First impressions seemed fine although staff in check in were not that pleasant. The hotel has a nice bright lobby and pool area with an outdoor hot tub, the pool is not massive but big enough for lengths and quite deep at one end. There is also a shallow lazy river type idea which was nice although quite dirty which was off putting. As I was there in low season there were plenty of beds but in high season getting a bed would be tough. The breakfast was served from 7am until 10.30am with a good cooked selection, cereals, cold meats, cheese, crepes etc - my main issue with breakfast was that it was either luke warm or cold. Overall I found the staff quite rude at times we got told off by the man at breakfast for being in just before 10.30am - I totally understand they need to have a cut off point but people are on holiday and may possibly sleep in. Hotels in Ireland have no problem with people coming in right at the last minute, I think being told once would have been enough but both of us were told off separately. The man in question looked utterly fed up every time we saw him like everything was a problem - after all none of us like ours jobs all the time but he should remember the guests pay his wages. There was also another man going around the pool area telling people off for various things he was quite rude with us about bring our drinks to the pool - saying there would be trouble if it happened again. It's a bit contradicting when another pleasant bar man gave us plastic cups to put our drinks in and a bottle opener to open them. The first couple of days the room was cleaned well but this seemed to go downhill as time went on, I actually think it was possibly a different person cleaning the room later on our holiday. When lying at the pool I noticed other people's balconies being cleaned but ours was never cleaned. The entertainment at the hotel was practically non existent over 10 nights there was one bird show and a poor attempt at karaoke. Near the end of my break I went to use the downstairs toilets and to my horror was greeted by a cockroach this was my worst nightmare and ruined the end of my holiday. Unfortunately the only positive I see of this hotel is the location and room views from high floors !
- Official Description (provided by the hotel):
- The hotel is located directly in the tourist centre of Vilamoura a mere 200 m from the beach and 50 m from the marina. It is right near all the shops, restaurants, bars and transportations in Vilamoura. The nearest airport is in Faro only 25 km away. The hotel was built in 1995 and renovated in 2002. It has a total of 243 rooms from which 44 standard rooms with ocean view and 14 suites suitable for families. The facilities are air-conditioned and include a lobby with a 24-hour reception, lifts, a coffee shop, a newspaper stand, a bar, a buffet or a la carte restaurant with a separate non-smoking area (children's highchairs available on request), a conference rooms, free Wi-Fi internet access in public areas, car park. For an additional cost guests may use the hotel safe, the laundry services and the garage. The rooms are attractive and decorated in a maritime style. They are equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. The hotel features an outdoor swimming pool with a pool bar, sun loungers and parasols. Guests may also enjoy the Health Club equipped with an indoor swimming pool, a Jacuzzi, a steam room, a Gym and 2 tennis courts (part of a neighbouring hotel and available for an additional fee). There are deck chairs and parasols available on the sandy beach and an entertainment programme rounds off the hotel's offerings. A fine buffet is on offer on every meal of the day. Lunch and dinner may also be taken a la carte. ... more less
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- Also Known As:
- Vila Gale Marina Vilamoura, Portugal - Algarve
- Vila Gale Marina Hotel