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“Advertised as a 4* but far from it.” 2 of 5 bubbles
Review of Dom Pedro Portobelo

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Dom Pedro Portobelo
Ranked #17 of 36 Hotels in Vilamoura
Birmingham UK
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Advertised as a 4* but far from it.”
2 of 5 bubbles Reviewed September 23, 2012

We have just got back from a week in Vilamoura staying at Dom Pedro Portobelo. The hotel is in a good location for the Marina, beach and casino. Most rooms have a sea view but ask for a high floor room to make the most of it. We arrived at midnight and our key card was ready for us which was very efficient. We used the lifts which were old and rickety to our 7th floor room. When we walked in our first impressions were ok. Other reviews are correct about being dated but the bathroom was disgusting. The bottom of the bath was dirty with grime, the toilet was old. The floor tiles were also dirty and made me question if the bathroom had even been mopped while we were there. The tiles on the bathroom walls were something from the 1970's and the shower curtain had mould at the top. It was also quite dark even with both lights on. The "kitchen" was a twin hob and sink with a microwave. The fridge was unsteady and rocked every time the door was opened. The TV was old. On the plus side the room was spacious and had all amenities you would need for self catering. You will need to wash what you use or you will be charged 20 euro's if you dont. The pool area is this hotel's strength. It is spacious with plenty of beds. Quiet apart from the road that runs along side the hotel. The pool is spotless and has a consistent depth so not suitable for diving. We went to the restaurant once and it was reasonably priced but with just 1 waiter it took over 2 hours to eat a starter and main. This is our 3rd time to vilamoura in just over a year and have stayed at Vila Gale Ampalius and Tivoli Marina which were both far superior to this hotel. If you want service with a smile, a clean room and a bit of quality I would recommend elsewhere.

Room Tip: The higher the floor the better the views you will get.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank TravellersDandD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_DomPedro_Alg, Manager at Dom Pedro Portobelo, responded to this review, September 27, 2012
Dear guest,

Thank you for your review. We sincerely regret that our hotel did not correspond to your expectation.
In fact it is not a recent hotel but in order to avoid misunderstandings we would like to clarify that the hotel is well maintained. We are constantly carrying out maintenance works and renovation works. Unfortunately, due to some factors, it was not possible to refresh the whole hotel yet.
We always try our best to satisfy our guests. Unfortunately, is not always possible to please all.

Thank you one again for your feedback

Kind regards

Rosa Custódio
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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336 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Devon, UK
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed September 17, 2012

Dom Pedro Portobelo is in a perfect location if your looking for a place to chillax with a gorgeous beach 5 minutes walk and a buzzing marina to wander around 5 minutes in the other direction?

Our apartment was very spacious. With every need in the kitchen area. Plenty of storage space. good service from the housekeeping and reception. Friendly staff in the bar area. We stayed over the last week and the area was very quiet. The apartment block is well insulated inside, only 2 nights were we woken up by happy people leaving the casino opposite, but not enough to worry about. In the evenings we walked around the marina, it was full of life. Great for cocktail looking over the water. Lots of choice for food. But if you stay out of the main marina arena, the prices are much cheaper. Recommend the 'Fishermans Shack' restaurant, in the shopping area underneath the Olympic Hotel. Excellent value for delicious food.

On the main road outside the hotel is a convenient bus stop plus taxi's.

We would recommend this aparthotel and definatley consider returning next year.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sarawalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_DomPedro_Alg, Manager at Dom Pedro Portobelo, responded to this review, September 19, 2012
Dear Guest,

Thank you very much for your detailed review. We are very glad that you have had such an enjoyable stay at the Dom Pedro Portobelo and would like to thank you, on behalf of the whole team, for your kind and encouraging comments.

We are looking forward to welcoming you back.

Kind regards

Rosa Custódio
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
3 reviews
4 of 5 bubbles Reviewed September 11, 2012

spent a week in september at this hotel , very good, handy for beach 4 minutes walk, marina 4 minutes walk. brilliant views from 9th floor balcony . cleaned every day ,new towels if and when required and sheets changed three times ,friendly staff . this hotel a great location.
the apartment we were in was a bit old fashioned furniture wise but very clean.a bit cramped if you were cooking, though it had all the equiptment required ie. micro, toaster,kettle . also iron and board . only complaint no mirror for people who have hair to blow dry!
i would reccomend this apartment to anyone . well done to all the staff

Room Tip: ask for room on 9th floor if you dont mind lifts, room 914 you could see round from beach right roun...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Stephenboydelec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteis_DomPedro_Alg, Gerente at Dom Pedro Portobelo, responded to this review, September 13, 2012
Dear Guest,

Thank you so much for your kind comments. We are very glad that you have spent an excellent time at Dom Pedro Portobelo.

We regret the lack of the mirror but it will be resolved in a near future.
Thank you so much, on behalf of whole team and we really hope that we will be able to welcome you back to Dom Pedro Portobelo.

Kind regards
Rosa Custódio
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosforth, England, United Kingdom
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed July 10, 2012

We have just stayed at the Dom Pedro Villamoura and thought it was a lovely hotel. The apartments were very spacious, and the rooms clean. The furniture is a bit old, but that did not matter. The Bar man who ran the hotel restaurant and bar was very friendly and helpful.
There were some lovely restaurants nearby, especially in the plaza's behind the marina. We were concerned that we would not find enough vegetarian options as the speciality seems to be fish, however all the restaurants had a few vegetarian choices.
I would definitely go back and stay in the same hotel.

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Lynne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Dom Pedro Portobelo, responded to this review, July 12, 2012
Dear Guest,

We are very glad that you have spent an excellent time at Dom Pedro Portobelo. We always do our best to make our guest stay confortable and pleasant.

Thank you so much for your kind comments and we really hope that we will be able to welcome you back to Dom Pedro Portobelo.

Kind regards

Rosa Custodio
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 6, 2012

We have just got back after spending a week at the Dom Pedro and had a wonderful time. Our room was on the 3th floor, very nice and spacious. The hotel is in a great location and Vilamoura is beautiful and the people so friendly. We would recommend this hotel and would like to say a special thanks to Carla who made our breakfast every morning, what a hard working lovely lady. We will be back!!

  • Stayed June 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ser G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Dom Pedro Portobelo, responded to this review, July 9, 2012
Dear Guest,

Thank you so much for your review, which we really appreciated.
It is very gratifying for us to learn that you have had such an enjoyable stay with us.

Thank you very much for sharing your experience at Dom Pedro Portobelo.

We hope that we will be able to welcome you back, hopefully soon.


Kind regards

Rosa Custódio
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle-upon-tyne. united kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed July 4, 2012

My husband & I returned home 23rd June after a fabulous holiday in Vilamoura staying at the Dom Pedro Portobello.We found this hotel to be very clean having towels changed EVERY day & bedsheets 3 times but pillowcases also changed every day!!!Room also cleaned every day !!View was spectacular ,especially sitting on the balcony at night.We found the staff very pleasant & the meals in the restaurant were to die for especially the sea bass!!!This was our first time in Vilamoura after staying at Albufeira last year which we also enjoyed my choice would certainly be back to the Dom Pedro hopefully next year!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gloryoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Dom Pedro Portobelo, responded to this review, July 5, 2012
Dear guest,

Thank you for your review. We really appreciated your kind feedback and are very glad that you enjoyed your first stay at our Hotel. Thank you so much, on behalf of whole team.

We look forward to welcoming you to Dom Pedro Portobelo hopefully next year.

Kind regards

Rosa Custódio
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
coventry
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed July 3, 2012

We have just got back after spending a week at the Dom Pedro and had a wonderful time. Our room was on the 5th floor, very nice and spacious, but i was in shock when i noticed there was no mirror in the room to do my hair. We went to reception and were told there were none available so the next day we went out and purchased a small table mirror which did the trick. The hotel is in a great location and Vilamoura is beautiful and the people so friendly. We would recommend this hotel and would like to say a special thanks to Carla who made our breakfast every morning, what a hard working lovely lady. We will be back!!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank charlieCoventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Dom Pedro Portobelo, responded to this review, July 5, 2012
Dear guest,

We are very glad that you have spent an excellent time at the Dom Pedro Portobelo. We regret the lack of the mirror but it will be resolved in a near future.

Thank you so much for your kind review and we really hope that we will be able to welcome you back soon.

Kind regards

Rosa Custódio
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dom Pedro Portobelo

Property: Dom Pedro Portobelo
Address: Avenida Tivoli | Lote H5, Vilamoura, Quarteira 8125-410, Portugal
Location: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Vilamoura
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dom Pedro Portobelo 4*
Number of rooms: 138
Official Description (provided by the hotel):
Dom Pedro Portobelo offers a privileged location in the heart of Vilamoura, facing the casino and only a short walk from the International Yacht Marina and the Atlantic Ocean. Dom Pedro Portobelo is the ideal location to enjoy a family holiday in Vilamoura at its finest. A recent refurbishment has been completed ensuring high standards of hospitality, warmth and friendliness. ... more   less 
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Also Known As:
Dom Pedro Portobelo Hotel Vilamoura
Dom Pedro Portobelo Quarteira
Dom Pedro Portobelo Vilamoura, Portugal - Algarve

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