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All reviewspirate shipside sea viewglass bathroompool areastar hotellovely hoteljunior suitetea and coffeehalf boardplenty of choiceper dayshort walk to the marinabreakfast and dinnersun loungerssteam roomnespresso machinepool towels
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Reviewed November 18, 2017 via mobile

Just back from a very short visit to this hotel, cut short due to a family emergency. The hotel is of a very good standard and makes for a pleasant stay. The location right on the beach offers beautiful views and the pool and terrace areas are very nice indeed. We had a superior room which was very nice but I do have a couple of grumbles in that there was a Nepresso machine and no kettle, which I would have preferred and I wasn’t overstruck on the glass window and doors in the bathroom which could make for a confusing experience at times!

Most of the staff were lovely and went out of their way to be helpful.

The restaurant had a lovely ambience and the food was superb.

If I went back to vilamoura I would definitely stay there again.

Stayed: November 2017, traveled as a couple
Thank jackielucyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded November 24, 2017

Dear guest,

We are thankful you shared with us your wonderful experience at Crowne Plaza Vilamoura - Algarve. It is fantastic to hear you loved our hotel and met your needs.

The Crowne Plaza Vilamoura team will be looking forward to welcome you back again and it will be our greatest pleasure to create another memorable staying experience for you.

Kind regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2017 via mobile

Stayed here for the first time in October on our honeymoon. Hotel is really lovely, spotlessly clean.

Bruno working for breakfast is a credit to the hotel, super friendly guy.

Couldn't get sun loungers easily as they mostly had towels on them from early morning and weren't moved at all even after being there for hours with no people coming to them.
The cushions do need to be redone.

Rooms were beautiful, plenty of room, bathrooms fab and massive comfy bed.

Didn't like the €2 charge per Nespresso capsule or having to pay use the indoor pool, €11 per person per day if you use the spa or not even for a quick swim on the overcast days.

Very close stroll to the marina but far enough away for peace and quite

Stayed: October 2017, traveled as a couple
Thank kartrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded November 22, 2017

Dear guest,

Thank you for taking your time to share this review and for choosing the Crowne Plaza Vilamoura as your honeymoon destination. It is always an honor to have hosted our valued guests celebrating such a momentous occasion and being instrumental for their unforgettable memories.

I have taken note some of your constructive feedback and we hope to have the opportunity of welcoming you back again.

Sincerely,
General Manager

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Reviewed November 17, 2017 via mobile

A lovely hotel with wonderful beach views from the hotel room.
Breakfast and dinner were wonderful but there could be more options for vegetarians in the evening for dinner.
The room was excellent with a lovely shower room and seating area in the room and a large balcony to sit at all day watching the sea and beach.
All the staff were very professional and discrete when serving or helping someone.
Thank you. We had a lovely time, hope to come back.

Stayed: November 2017, traveled with family
Thank 12RB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded November 22, 2017

Dear guest,

Thank you for your kind feedback and for taking the time to share it with us. We are delighted to know that you had an enjoyable and lovely holiday experience staying at the Crowne Plaza Vilamoura - Algarve. I have taken note of your feedback about more options for vegeterians in our restaurant and we thank you for sharing this with us as it enables us to continuously improve our product and services.

The Crowne Plaza Vilamoura team will be looking forward to welcome you back again.

Sincerely,
General Manager

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Reviewed November 15, 2017

We stayed here for long weekend (3 nights) in October and had a good time. We had stayed here back in 2011 and the hotel continues to generally achieve the same standards although there were a few exceptions.

In summary, its well located for the marina - easy enough to walk there in less than 10mins but far enough away to be out of the hustle and bustle. Its also very convenient to exit the rear of the hotel and be on the beach in 2 - 3 mins. The pool area is lovely, it's a big pool and was never busy enough that we struggled to get a sun lounger. As others have mentioned, the loungers and cushions have seen better days and many need replacing.

The rooms are very nice, spacious enough with a huge bed and well decorated bathroom (fab shower).There is a TV is that's your thing (but you should really be out in the sunshine !) and they show a couple of BBC channels.

In my opinion, breakfast seems better organised than when we were here previously and there are plenty of choices of hot & cold food as well as omelettes cooked to order. A particular mention to Bruno who was fab at breakfast and made a point of getting boiling water for our teas rather than the lukewarm version that we were initially offered. We didn't have dinner in the hotel preferring to wander to the marina - I can recommend Akvavit & Don Alfonso (very good) and A Broa (good) for dinner.

The hotel provides free access to WiFi and the signal is good throughout the hotel.

On the downside, the service wasn't great on a couple of occasions when trying to get served around the pool (it was fine at reception / breakfast). We had to go and find someone and had to wait long periods. Equally, one day we ordered two milkshakes and I can honestly say they were the worse I have even had ...and we were charged £9 for the privilege ! This leads me to the cost of drinks from the bar. The cost of a G&T & Blood Mary (ordered during happy hour) as well as two coffees and ports came to £50 - its easy to see why the bar area was more or less empty on the three evenings we were staying. Finally, bizarrely there is a charge if you want to use the indoor pool - strangely enough I never saw anyone using it so it seems self-defeating.

So, a nice hotel and whilst I would be happy to stay there again I would avoid drinking at the bar.

  • Stayed: October 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank TheBurgers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded November 24, 2017

Dear guest,

Thank you very much for choosing to stay with us and for your valuable review following your recent stay at Crowne Plaza Vilamoura - Algarve. We are happy to know that you enjoyed your stay with us. We try our best to exceed our guest expectation and to be the hotel that our guests love.

We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Kind regards,
General Manager

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Reviewed November 13, 2017 via mobile

Beautiful Hotel
Outstanding Staff
Spacious and luxurious rooms
Relaxing grounds
Delicious Food
Perfect location

Thank you so much for an amazing holiday! We have been to Vilamoura before but this was our first stay at The Crowne Plaza.

Much thought has gone into every detail in this hotel. You never seem to be more than a few steps away from wherever you want to be, all parts of the hotel are beautifully designed and work perfectly.

The staff were all very welcoming, professional, friendly, and knew exactly what they were doing. Continuing the seamless feel of the hotel. The bar staff deserve particular high praise.. especially Filipe and Rute - Absolute experts! Always attentive, fun, helpful, speedy. Please pass on our thank yous.

The pool and spa facilities are stunning, both in design and size. We spent a whole day never leaving the hotel premises just swanning around the spa, pool, bar, gift shop, restaurant.

The location of the hotel is perfect. Only a few mins walk to the marina. And just a pathway between the grounds and the golden sandy beach, where you can walk for miles in either direction.

We shall definitely return. As far as we are concerned, when in Vilamoura there is simply nowhere else to stay!

Stayed: November 2017, traveled as a couple
2  Thank Henderson2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this reviewResponded November 15, 2017

Dear Henderson,

I am delighted that you had such an amazing holiday experience staying with us and thank you for your glowing review. The Crowne Plaza Vilamoura – Algarve is a magical special place to stay and is made so by a brilliant team though also blessed with lovely guests that make our jobs so much more enjoyable. I am very pleased to hear your description of your overall stay and that you found everything to be perfect from facilities, activities and the services from our diligent team members.

I look forward to sharing your feedback with all of the team, and I am certain they will be thrilled to hear your lovely comments.

We value you as our guest and It would be our privilege to welcome you back in the near future.

Kind regards,
General Manager

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