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“Wedding guest”

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Crowne Plaza Vilamoura - Algarve
Ranked #5 of 36 Hotels in Vilamoura
Certificate of Excellence
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Wedding guest”
Reviewed July 8, 2013 via mobile

Attended my friends wedding in the crowne plaza last Wednesday. Cannot speak highly enough. The day was a complete success. While I did not stay at the hotel I did visit the bride and grooms room which was a standard room. Beautiful balcony overlooking the ocean. Bathroom was very cool and bed extremely comfortable. We began the day with a champagne reception outside at 4, canape's were exquisite. This was followed by dinner at 7 in an upstairs covered balcony area. Meal from start to finish was amazing, bruschetta, leek soup, sorbet, chicken, veal (Cooked to perfection) and never ending desert buffet. Bathrooms were extremely clean, staff were friendly and obliging. Credit due to the bride and groom for organising but hotel was certainly a treat. Great location within easy walking distance to the marina. Also worth mentioning that the hotel were extremely helpful during a medical emergency on the wedding day. Really hope to stay here in the near future.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Durackatron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, July 31, 2013
Dear Durackatron,
I would like to thank you for such enthusiastic review about the Crowne Plaza Vilamoura.
Really hope to welcome you at our hotel in the near future.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (655)
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Lancs
Level Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 8, 2013

Travelled once again to Vilamoura for a relaxing few days with a friend. Pleasantly surprised by the room which was lovely. Down side as mentioned by others was only one chair on the balcony which was fine as we weren't too worried about sitting out, and no cups or coffee with the kettle. We had read about this and so packed some coffee sachets which worked great once we had ordered cups! The hotel were renovating the downstairs restaurant and therefore all meals were taken in the first floor restaurant and as others haven mentioned there were service issues with this arrangement. It was hard to get coffee/tea at breakfast, and the food took a while to be replenished when the dishes were emptied. Other than this niggle I couldn't complain about the breakfast or dinner offer. However I wouldn't book half board again as we felt we missed out on the lovely marina restaurants and therefore ended up only eating in the hotel 2 nights out of 5. My only major gripe with this place is the pool area. Pool is small and there are only a small amount of loungers. Therefore everyone had to make do with beanbags (fatboys) in the grassed area. This wouldn't have been too much of an issue had there not been so many stray cats which left their deposits all over the grass! I would be worried for small children, (of which there were lots) because they run around barefoot and could easily step in or pick up the mess. YUK!!! The hotel really ought to deal with this matter urgently as it could cause nasty illnesses in children and could also be dangerous to pregnant women.

Room Tip: Always wear something on your feet outside!!!! Beware of the cat poop!
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traceyGLancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, July 31, 2013
Dear Tracey G,
Would like to thank you for taking your time and gives such kind feedback regarding your stay at the Crowne Plaza Vilamoura.
Would also like to clarify that the stray cats are a problem, but we have a lot of attention to the cleanliness of the entire lawn area of our garden in order to avoid mishaps.
Looking forward to welcome you back again at our hotel.
Kindest Regards,
General Manager
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London, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 8, 2013 via mobile

We went in may and were lucky to have beautiful weather. Our room got upgraded with sea views and more space. We loved our stay and would stay again there. It is literally on the beach and has its own pool as well. Staff is friendly

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amani_Wishes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, July 31, 2013
Dear Amani_Wishes,
Thank you so much for your gentle comments.
Is indeed a gratification to fulfill our guests expectations.
Looking forward to welcome you soon in the Crowne Plaza Vilamoura..
Kind Regards,
General Manager
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Basildon
1 review
Reviewed July 8, 2013

I have never written a review after a holiday but felt that I had to after this one. This hotel is amazing! On arrival our bags were taken from us then taken up to our room and, from then on, we were treated like a King and Queen for the week. As with all hotels sunbeds are gone by around 8am but there are plenty of comfortable bean bags which, actually, are more comfortable then the sunbeds and quieter then round the pool. Also the childrens pool to the side means no children in the main pool. We also had a sauna day which was 10 euro's per person but, again, amazing! Breakfast is a little hectic and the staff not as helpful as in the rest of the hotel and remember to take cups and tea/coffee as only a kettle is supplied but there are two nearby supermarkets to buy such things. The Marina is a 7/8 minute walk and has lots of bars and restaurants of different types (busy, quiet etc). I made a point of thanking the staff for a wonderful stay and, for the money, this is great value! Add to the above free internet use and a lovely beach and it is an ideal holiday! Also a fridge is supplied so you can purchase drinks etc from the supermarket and have them in your room after a day in the sun! Book, book, book!

Stayed July 2013, traveled as a couple
Helpful?
Thank Jono B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, July 31, 2013
Dear Jono B,
Thank you for taking your time to showing us your appreciation for our hotel and service.
Your comments will certainly motivate our team to keep up the good work.
We hope to welcome you once more at Crowne Plaza Vilamoura.
Kind Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 2, 2013 via mobile

I was very nervous before arriving based on TA reviews however we had an amazing stay. We got a great deal so feel value for money was excellent however it is not a 5* luxury hotel.

Positives
Huge room and spacious balcony...Why one chair? We took another comfy one out but if your older wouldnt recommend the lifting

Location 5 mins away from marina and close to other local bars and supermarket

Maraisa beach bar opp is incredible...live jazz..cheap rose...beach views...A MUST

Kids club room and pirate ship although kids pool shaded for most of the day so v cold

Free wifi and nice seating for relaxing evenings

Nice clientele...families and couples it had a friendly atmosphere

Great access to the beach

Negatives

Freezing pool should be heated as its gorgeous but underused

Food...breakfast nice but no show cooking and outside seating rundown with stray cats..not 5*

Sunbeds...are all taken by 7am the fatboys do smell and not ideal for the more mature guest

Entertainment is poor should cater for families more

Take mugs for your kettle plus side you have a fridge.

This hotel is very clean just need to work on getting it to a 5*. I would stay again if I got a deal.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lou020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, July 31, 2013
Dear guest,
Thank you for taking your time to post your opinion.
We would like to thank for your comments, it will help us to develop and improve our services in the future.
Your comments will be discussed internally and we will do all efforts to solve the negative points.
Also would like to let you know that the show cooking station is almost finished in the Cataplana restaurant wich will improve all meals very much.
We expected to have another opportunity to serve you and to reveal the improvements made.
Kind Regards,
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Nha Trang, Vietnam
Level Contributor
273 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
Reviewed July 2, 2013

I had an impromptu stay here recently. I am a member of the IHG rewards so I used my smartphone app to find the nearest hotel in the group at the last minute. It was difficult to find. I could see the hotel from the road but access was not well signposted. After several false turns and asking I was parked outside. Free parking but there didn’t seem to be much of it. I only had hand luggage and was ignored by the door staff.
Thankfully all changed once I was in the lobby. It was cool, quiet and calm. With free wi-fi and some free computer terminals to use. Check in was very easy. Because of my premium status I was able to check in early and was told I had one of the best rooms.
Stepping out of the lift was disappointing. The floors were drab, dismal and dim.
Rooms were modern, quiet, clean, and minimalistic. The bathroom was lovely. Well-appointed and immaculate. The best bit without doubt was the wonderful comfy bed.
I found it strange that there was a coffee machine but no cups, kettle, coffee or tea bags. Also the mini bar was empty and you had to order packages to fill it up. Rather expensive I thought up to 50 euro for some soft drinks and beers.
Television channels were limited and it was £12 for a movie.
I don’t know what the other rooms were like but mine had a decent size balcony that got the sun all evening with a large comfy chair and great views over the beach to watch the sun go down.
The main restaurant was closed and I didn’t eat in the hotel.
Overall a restorative stay. However check out was a let-down. I had an early flight and reception was packed. I gave up after 10 minutes and just left my key on the desk.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank _cornishpixie7_mk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, July 31, 2013
Dear Guest,
I am glad to read that apart from the small issues that you have mentioned you had a laovely 24 hour break at our hotel.
Our guests suggestions are taking very seriously and we are aware that there is still room for improvements. Please do rests assure that we will make every effort to constantly improve our services and standards.
Looking forward to welcome you back again.
Kindest Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 2, 2013 via mobile

Just back from Vilamoura and cannot fault this hotel. Perfect location 5 minutes walk from the marina, superb luxury bedroom complete with tea and coffee making facilities, fridge, etc, friendly helpful staff and free wifi in all communal areas including the pool area.

Really don't know how anyone can make negative comments about this hotel. Fully deserves its five stars.

Just be aware that there is a queue for breakfast and the sun lounger 'bean bags' do get taken early - but this is the case in most hotels!

Fully recommend and can't wait for a return visit. Vilamoura is highly recommended!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jojo_worcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, July 30, 2013
Dear Jojo,
Thank you for taking your time and give us such enthusiastic feedback of your stay at the Crowne Plaza Vilamoura.
I glad to read that you enjoyed the hotel facilities and services and you would like to return.
Looking forward to welcome you bak soon.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Vilamoura - Algarve

Property: Crowne Plaza Vilamoura - Algarve
Address: Rua do Oceano Atlantico Algarve, Vilamoura, Quarteira 8125-478, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Vilamoura
#5 Luxury Hotel in Vilamoura
#5 Spa Hotel in Vilamoura
#6 Business Hotel in Vilamoura
#8 Romantic Hotel in Vilamoura
#9 Family Hotel in Vilamoura
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Vilamoura - Algarve 5*
Number of rooms: 327
Official Description (provided by the hotel):
Totally renovated, the Hotel offers 327 spacious rooms and suites, all with private balcony, individual air conditioning, wireless high speed internet, TV, Nespresso coffee machine and in room safe. Other facilities include a dedicated Golf Reception desk, an outdoor Putting Green and a Multi-sports area. The Almond Tree Wellness Spa includes treatment rooms, Hamman and dry Sauna, a modern Fitness Center, indoor heated pool and extra large whirlpool. Also available is an outdoor pool with apx. 1000 m2 and a large sundeck, with full view over the Vilamoura beach. Local and International gastronomy is available in the Restaurant Cataplana with daily buffet, a la carte options as well as dinner Al Fresco in the Patio. The Caravela Bar & Lounge by the pool area is the perfect choice for enjoying a drink or having a light snack. For Meetings & Congresses the Hotel offers 1488 m2 of meeting space, all on same Floor, equipped with modern technology and benefiting of natural sunlight. ... more   less 
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Also Known As:
Crowne Plaza Vilamoura - Algarve Hotel Vilamoura
Crowne Plaza Vilamoura - Algarve Portugal

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