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“Beutiful hotel, Great service!”

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Crowne Plaza Vilamoura - Algarve
Ranked #5 of 36 Hotels in Vilamoura
Certificate of Excellence
Vilnius, Lithuania
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Beutiful hotel, Great service!”
Reviewed April 23, 2013

Stayed there whole week in April 2013. I was nicely surprised with quality of service in Crowne Plaza and in Algarve overall! Hotel is big , but almost all room are overlooking a part of ocean, each room has a balcony. Rooms are well furnished and spacious. Reach breakfast with kids friendly food , all hotel is kids friendly they have additional pool for smaller ones. In bar they have life music each evening, so it kind of nice to sit there with glass of wine or caipirinha! Hotel situated just 5min by walk from main entertainment place Marina.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Renata_Reception
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, April 30, 2013
Dear Renata,
We would like to thank you for the preference you showed on choosing the Crowne Plaza Vilamoura for your recent stay and for taking the time to post your opinion.
We are pleased to know that your stay with us exceed your expectations.
Looking forward to welcome you back again.
Kindest Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (657)
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English first
Isle of Man, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 21, 2013

Just returned this week from Crowne Plaza Vilamoura. This hotel is spectacular, bathrooms are amazing with floor to ceiling glass, room very clean and beds comfortable. We stayed on a bed and breakfast basis and found the food good, with great selection for all tastes. The service was good and the staff helpful. Plan to go back in September for a few days.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Lynn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, April 30, 2013
Dear Lynn,
It is indeed very rewarding to receive our customers’ recognition, such comments certainly help in motivating our team and, more important, in providing a more personal service.
Looking forward to welcome you back again in September at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 20, 2013

Lovely modern hotel, rooms really well furnished with lovely comfortable beds, great balcony with nice furniture. Bathroom great with the option to have it all glass or pull your blind down for privacy!
Breakfast was nice, pool great and service warm and friendly. Apx 5 min walk to the port so great location and right next door to a casino. Very clean, spacious hotel.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Liralisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, April 30, 2013
Dear Liralisa,
Our guest’s experiences at the Crowne Plaza Vilamoura are our major concern
We delighted that you enjoyed your stay at the Crowne Plaza Vilamoura, and do look forward to welcome you back.
Kindest Regards,
General Manager
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Tralee
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 18, 2013

Had a short break in Portugal and stayed at The Plaza...what a really nice experience! Reception staff were always more than willing to help...and nothing was ever a problem. What I would say is that it wasn't always easy to get anybody's attention in the morning when ordering Tea or Coffee for breakfast ...and it wasn't even that busy!
Also...I think it would be a good idea to get rid of weighing scales in bedroom....we're on our holidays! In addition ...a mirror in the bedroom would be nice....girls need a few mirrors!
Gardens around pool were fab...and everywhere was so clean!
I will be recommending this hotel to my friends...and can't wait to be back!!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, April 30, 2013
Dear Mary,
We are delighted that your experience at our Hotel was a really nice one and that you where able to enjoy all of the Hotel facilities.
Thank you for your enthusiastic review regarding the hotel and thank you for recommending our hotel to your friends.
Looking forward to welcome you again at the Crowne Plaza Vilamoura.
Kindest Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 16, 2013

Great hotel, reception staff,concierge fantastic. Really busy this weekend with the rally still great service. Breakfast was not the same. Poor service to get either a coffee or tea. Water for tea was Luke warm. My husband had coffee when he put the milk in it curdled. We asked for a tea instead waiter laughed when we said it was awful and brought tea.he was clearly not a happy chap in a suit on Saturday morning. Expect better he let this superb hotel down. On Sunday we watched as waitress poured the contents from coffee pots that had been used into other pots to fill them up. I was flabbergasted!!! No plates for cereal either. Hope they get the men in suits in the dining room up to the same high standard as aforementioned staff. They could learn a lot from them .

Room Tip: Suites are super great views
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Isabella W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, April 30, 2013
Dear Isabella,
I am happy to read that you really liked the hotel facilities and front office staff despite the coffee issue.
We are conscious that there is still much work to do in order to achieve higher standards and do rests assure that we will keep on working hard in order to achieve it.
May we have another opportunity to welcome you at the Crowne Plaza Vilamoura and show you the improvements done.
Kindest Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 14, 2013

We booked a really late holiday to the Crowne Plaza at Easter, booked on the Thursday and flew out on the Saturday for 5 nights. As previous comments suggest this is a very clean and tidy hotel, we decided to book full board (as it was cheaper than half board ?) and we had a 17 month old child. Check-in was simple, we had been allocated a twin room which they changed straight away, we did get a little bit of a sell to upgrade but nothing major, our changed room was quickly nade up with a cot etc - really quick service. Our room had an amazing glass wall between the room and bathroom, brilliant fun and our little one found it fun.

Food was good, both breakfast and evening meal. We only ate the afternoon lunch once and it was ok. I do agree with other comments that a chef cooking eggs/omlette would have been great.

The facilities are good, peter pan play area outside is good and the childs swimming pool looked great, it was too cold for us at the end of March. The only watch out is that you have to pay to use the indoor facilities, at a charge of 10 Euro's per person per day - this was never detailed on the website. I also had a massage which was great at a cost of 55 Euro's

Overall, a quality hotel next to the beach and a short walk from the Marina. The staff were absolutly fantastic with our little one and drinks were not that expensive v's other 5* hotels.

We would definately return for a short break.

Room Tip: Superior Rooms have the glassed wall, no difference when we were showed a deluxe room apart from the...
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  • Stayed March 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
7 Thank mistrauk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, April 18, 2013
Dear Guest,
Thank you for taking your time and give us the feedback of your stay at the Crowne Plaza Vilamoura.
I glad to read that you enjoyed the hotel facilities and services and you would like to return.
Just would like to let you know that we are doing the show cooking 'station' at the Cataplana restaurant that will permit to have a chef cooking eggs/omlette during the breakfast.
Looking forward to welcome you back soon for another short break.
Kindest Regards,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 14, 2013 via mobile

The Crowne Plaza really is a lovely hotel. The lobby and bar are spotless clean creating a great first impression on arrival. Our room was a duplex in the top floor across 2 levels and had all facilities. The staff were really friendly and really helpful especially as we had a 5 month old baby with us. Nothing was too much trouble and it was much appreciated. We ate out in the nearby marina every evening but had a lovely breakfast in the hotel each morning with plenty of choice. We stayed ten nights and wished we booked a longer stay. The only negative was having to pay extra to use the indoor swimming pool. Once again thanks to the great staff and hope to be back some day soon.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kieran R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MP_CP_Vilamoura, General Manager at Crowne Plaza Vilamoura - Algarve, responded to this review, April 18, 2013
Dear Kieran,
Thank you so much for taking your time and gives us such kind feedback regarding your stay at the Crowne Plaza Vilamoura.
It is really gratifying to receive our guest’s recognition.
Looking forward to welcome you back again at our hotel.
Kindest Regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Vilamoura - Algarve

Property: Crowne Plaza Vilamoura - Algarve
Address: Rua do Oceano Atlantico Algarve, Vilamoura, Quarteira 8125-478, Portugal
Phone Number:
Location: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Vilamoura
#5 Luxury Hotel in Vilamoura
#5 Spa Hotel in Vilamoura
#6 Business Hotel in Vilamoura
#8 Romantic Hotel in Vilamoura
#9 Family Hotel in Vilamoura
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Vilamoura - Algarve 5*
Number of rooms: 327
Official Description (provided by the hotel):
Totally renovated, the Hotel offers 327 spacious rooms and suites, all with private balcony, individual air conditioning, wireless high speed internet, TV, Nespresso coffee machine and in room safe. Other facilities include a dedicated Golf Reception desk, an outdoor Putting Green and a Multi-sports area. The Almond Tree Wellness Spa includes treatment rooms, Hamman and dry Sauna, a modern Fitness Center, indoor heated pool and extra large whirlpool. Also available is an outdoor pool with apx. 1000 m2 and a large sundeck, with full view over the Vilamoura beach. Local and International gastronomy is available in the Restaurant Cataplana with daily buffet, a la carte options as well as dinner Al Fresco in the Patio. The Caravela Bar & Lounge by the pool area is the perfect choice for enjoying a drink or having a light snack. For Meetings & Congresses the Hotel offers 1488 m2 of meeting space, all on same Floor, equipped with modern technology and benefiting of natural sunlight. ... more   less 
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Also Known As:
Crowne Plaza Vilamoura - Algarve Hotel Vilamoura
Crowne Plaza Vilamoura - Algarve Portugal

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