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“Lovely hotel but short staffed”

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Anantara Vilamoura Algarve Resort
Ranked #3 of 36 Hotels in Vilamoura
Certificate of Excellence
Stafford, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Lovely hotel but short staffed”
Reviewed August 29, 2013

This hotel is lovely. The rooms are well equipped and have lovely bathrooms and very comfortable beds. The room service is great and the food is delicious, but they did appear to be short staffed.
We arrived on our honeymoon just after check in time, which is 3pm and we were told our room wasn't ready and they would ring me when it was. We thought maybe we would be waiting 15mins at most so we waited in the lobby. An hour later we were still waiting! we went up to see what was going on and the lady who served us had totally forgotten about us even though we were sat there in front of her.
overall though a very nice hotel

  • Stayed August 2013, traveled as a couple
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Helpful?
3 Thank nmoon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (257)
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English first
Irvinestown, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 29, 2013

What can be the best way to explain this holiday........ fantastic, worth every penny, amazing etc etc etc. I have been on holiday twice a year since I was 18 and I can say this place is one of the best. Portugal is a beautiful country and this hotel makes the most of its setting.

Room Tip: Our room was spacious and easy to reach from reception.
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  • Stayed October 2012, traveled with family
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Helpful?
Thank gerry1gal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 29, 2013

Great rooms with funky bathrooms. Setting lovely. Breakfasts were good, but not wow! Staff very friendly and efficient.
Only downside was the smell of drains. We were on the ground floor and smelt them every day. It didn't ruin our stay, but is something that needs to be sorted out.

Room Tip: Until the drains are sorted, pick a room on an upper floor
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  • Stayed August 2013, traveled with family
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Helpful?
Thank G B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 27, 2013

We arrived back from a lovely 7 night stay at the Tivoli Victoria hotel on 11th August.
Friendly staff, great sunbeds (sooo comfortable), lovely pool area, gorgeous rooms and very clean.
We had no problem getting a seat on the shuttle bus and used this most nights. 10 euro taxi back from the marina if you don't want to get the 11:15pm bus back we felt was ok. We hired bikes for 2 days which I would recommend to get to the beach and to the marina, hotel were great in sorting that out and bikes delivered to and collected from the hotel, great service.
Drinks and food are pricey, we bought water from the supermarket at night and kept it in the room.
Staff very friendly and helpful.
Would recommend this hotel and would definitely go back.

  • Stayed August 2013, traveled as a couple
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Helpful?
Thank clarab1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
1 review
Reviewed August 27, 2013

The Hotel Tivoli Victoria Golf & Spa Resort, has an excellent 5 stars attendance!
Employees of the Hotel are excellent with particular reference to Teresa Anaya, Luis Nunes (rest) and Luis Silva (Bar).
Worth it because it’s an hotel that does justice to the number of stars that holds. Everybody has a carefully treatment and everything is excellent!
Not to be missed.

  • Stayed August 2013, traveled with family
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Helpful?
Thank AnaMendesEsteves15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 25, 2013

Fantastic 5 star hotel in a terrific location. However when I arrived after a long drive from Lisbon I had to wait 30 minutes at reception to be told my room wasn't ready. We went for lunch and came back an hour later and after another 30 minute wait we were told it still wasn't ready. We were then given a room with no WiFi so we asked to change room, however we had to wait hours to get moved. Arrived at the hotel 14:30 and finally unpacked at 20:30. I could have driven to Lisbon and back in less time that it took me to check into the Tivoli Victoria.

Room Tip: Don't go in August!
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  • Stayed August 2013, traveled with family
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Helpful?
Thank Alexander A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 20, 2013 via mobile

Stayed for 10 days 2 adults/2 kids in a 2 bed apt
The apt was huge and perfect in every way.The hotel is luxury which we also used.The marina hotel we also used for free parking and pool etc This also good
I believe for a family is the best in Vilamoura

  • Stayed May 2013
    • Value
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Helpful?
Thank Ebird1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Anantara Vilamoura Algarve Resort

Property: Anantara Vilamoura Algarve Resort
Address: Av. dos Descobrimentos, Vilamoura, Quarteira 8125-309, Portugal
Location: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Vilamoura
#2 Business Hotel in Vilamoura
#2 On the Beach Hotel in Vilamoura
#2 Top resorts Hotel in Vilamoura
#2 Romantic Hotel in Vilamoura
#3 Luxury Hotel in Vilamoura
#3 Spa Hotel in Vilamoura
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Anantara Vilamoura Algarve Resort 5*
Number of rooms: 280
Official Description (provided by the hotel):
Debuting Anantara’s authentic luxury in Europe, Anantara Vilamoura Algarve Resort offers a landmark of quiet prestige, along southern Portugal’s picturesque Algarve coast. Immerse in Vilamoura’s glamour from a tranquil retreat, overlooking the Oceanico Victoria golf course. Revealing a journey of local artistry, the hotel’s sculptures, artwork, paintings and installations create a contemporary Portuguese gallery. Signature luxuries embrace you in spacious rooms, indulgent suites and penthouse prestige. Relax on elegant terraces, refreshed by rolling golf greens and cerulean pools. Feel renewed by spa pampering that draws on healing Algarvian traditions, exploring a unique Ayurvedic philosophy that is exclusive in the region. Drift between five beautiful pools. World-class facilities welcome families with fun dining, creative clubs for kids and teens. Poolside Champagne cabanas refresh relaxation with decadence. Emotive fine dining fuses Portugal’s spice trading discoveries. Al fresco decks romanticise sundowners. Wine Guru journeys swirl stories of local heritage vines. Love and family celebrations are tailored impeccably with Dining by Design. Just moments from golf-side tranquillity, Vilamoura is an energising celebrity enclave of desirable boutiques and glittering nightlife. Sunshine glows on golden beaches. Vilamoura Marina is the place to see, be seen and embark on sailing voyages. The Algarve’s zest flourishes as you explore wineries, olive groves and luminous fleur de sel fields. Time spent at the golf club on our doorstep, and over 30 nearby courses, is seamlessly arranged by our Golf Guru. ... more   less 
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Also Known As:
Tivoli Victoria Hotel Vilamoura
Tivoli Victoria Vilamoura
Anantara Vilamoura Algarve Resort Portugal

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