We had booked a juniot suite for 3 nights. Upon arrival we were requested to give our credit card and the 3 nights were charged to our card before being given the key to the room! The suite had a separate entrance from the hotel which was not practical as we don't lilke to go out into the cold before have breakfast. Anyway... but worse and, although we complained, the beds were not made and the place was never cleaned during our entire stay! Only the towels were changed ...This is gross : they take the money, give your the key and then they don't care! Never again!
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