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“Excellent hotel, fantastic experience, brilliant staff” 5 of 5 bubbles
Review of Chateau St. Gerlach

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Chateau St. Gerlach
Ranked #2 of 49 Hotels in Valkenburg
Certificate of Excellence
Netherlands
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent hotel, fantastic experience, brilliant staff”
5 of 5 bubbles Reviewed June 28, 2010

We made a last minute booking here for a Sunday night in May as the Carbon Hotel in Genk had messed up our hotel booking (see previous review and do not stay there!).

The Sunday night rate is only 130 euros which is less than half of the standard and its worth every single cent! From the minute you arrive down the long drive everything is fantastic. The setting is stunning, the parking is free and convenient to reception, the staff are amazingly welcoming and when we arrived we could not check into our room yet so they gave us robes, slippers and took our luggage then directed us to the pool where we sat on loungers and ordered fantastic lunches by the pool. The rooms are very nice - they are old fashioned but you have everything you need and lovely products, hair dryer, iron and lovely views. Its peaceful, relaxing and a great place to be wined, dined and pampered. In the evening we ate in the Brasserie outside on the terrace - the food is not cheap but its worth it! Again, the staff were fantastic. You do not really need dessert as when you order a tea or coffee after dinner you get an amazing tiered tray of chocolates, truffles and biscuits! Breakfast was not included and we did not want to pay 25 euros so we hopped in the car and drove a few minutes to Valkenburg and sat outside a nice little cafe. Its touristy in Valkenburg but its great just to stop for a bite.

Would highly recommend Chateau St Gerlach to anyone! Once we returned home we even received a nice email checking we had a good time. This was such a contrast to the awful Carbon hotel which were not interested in our complaints of a bad stay and have still yet to respond to my email telling them all the things that went wrong during our stay.

I fully trust any Small Luxury Hotel of the world!

Stayed May 2010, traveled as a couple
Helpful?
Thank ChezzaChezza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,370 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
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English first
Monster, The Netherlands
Level Contributor
255 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed June 25, 2010

Beautiful hotel in a very attractive region of the Netherlands. Maastricht is very close and the surrounding area is beautiful and interesting for long walks. The hotel itself is nice with good amenities, however some small details could be better. Especially disturbing is a shower that hardly produces any water and certainly not around a time that everybody is taking a shower. Those are things you would not expect from such a hotel. The service is good and the breakfast great.

  • Stayed June 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aliceesjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Netherlands
Level Contributor
182 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
5 of 5 bubbles Reviewed May 30, 2010

Beautiful hotel, great location next to the river the Geul. Quiet surroundings but close to Valkenburg. We had a 2 bedroom appartment. The appartment was great; livingroom including small kitchen, 2 bathrooms and 2 bedrooms. Everything nicely decorated.

  • Stayed May 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jvdv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Level Contributor
288 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 bubbles Reviewed May 18, 2010

We got a good deal on this hotel through priceline.com, so all in all, it was good value for money. We rented a 2 bedroom apartment for 4 people, and it was great (large, with an extra sitting room, a kitchenette, and a very quiet atmosphere, so we got a great night's sleep). The pool, sauna and steam room were all free for hotel guests, so that was a plus too.

However, we had two bad experiences with the service that were so frustrating that I don't think any of us will ever go back:

1. When we checked out, we told them about the rate from our priceline.com reservation printout, and the hotel staff told us they had "never heard of priceline" so it must not be legitimate. They let us use their computer to show them the booking, and finally, after much deliberation, they agreed to the rate. However, this wasted an hour of our time and made quite a scene that could have been avoided by educating the front desk staff on the booking agents the hotel is working with.

2. We ate at the restaurant and were extremely disappointed. It took 2.5 hours to serve us (even though we only ordered a main course). The food was VERY overpriced for the quality, and the atmosphere was so snooty that it was like being in a ultra-conservative corporate environment for an evening (no laughter, only suits and uptight looking guests). Granted, we were underdressed (we tried to get into the bistro, but it was late when we arrived, and the only place with a table was the restaurant, so we decided to pay the money and give it a try). However, we didn't have formal clothes, so we asked at the entrance if it was ok to go "as is", and they said yes, so we gave it a go. What a mistake. The waiters looked us up and down, and they even "conveniently forgot" to bring us our change when we paid the bill as they "ASSUMED we were leaving them a tip". Normally restaurants bring you your change, and then you can think about how much to leave as a tip. In this case, they just took the money. It's a little detail, but we found it rude (especially for a restaurant of this "supposed" caliber).

  • Stayed May 2010, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Wanderfool44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nieuwegein, The Netherlands
Level Contributor
114 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed May 14, 2010

It's been some time since I visited a hotel where there was absolutely nothing to improve. But Chateau St. Gerlach was a perfect hotel. We booked a 2 room appartment and the appartment was roomy and cozy and most of all clean and complete. One living room on the ground floor and 2 bedrooms upstairs. Nice bathrooms with men and women grooming bags. Nice soft beds, and the price proved excellent value for money. We enjoyed a great breakfast and the staff was very proactive, very helpful.

The hotel has excellent spa and swimming pool facilities, a church on the hotelground that is breathtakingly beautiful. The location could not be better. The grounds of the hotel are big but well kept, and surrounding the hotel are the hills of Valkenburg and some great walking areas. And I was not the only one who was excited, my wife and my family were equally thrilled. I think if you really wanna treat yourself when you are in the south of the Limburg province in Holland this is definitally the place to be. I think this venue will be in my personal top 5 of best hotels I ever slept in. A 100% recommendation by yours truely. Can't wait to return to this hotel in the future.

  • Stayed May 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Willem_ter_Haar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
indy
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 21, 2010

I love the Chateau St. Gerlach. The grounds are exquisite and the decorating of the hotel and rooms was wonderful. Great Bistro dinner and breakfast.

  • Stayed April 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travelgurl1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oldenzaal, The Netherlands
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed April 5, 2010

We have just returned from our Easter break at the Chateau St. Gerlach, 3nights.
We arrived at the hotel to find the pictures did not do the hotel justice it is even better close up!! Wonderful buildings, beautiful gardens currently there is a very interesting display of art exhibited in the gardens. We were really excited at the thought of our stay.
Check in was smooth and the golf buggy to transport us and our luggage to the 2 bedroom apartment we had booked was a great touch.
The apartment was very nice, prettily decorated, spacious accommodation, with 2 large bedrooms and bathrooms. The bathrooms are not as modern (lack of extraction and the tiling is dated) as one might expect but they were spacious and clean. A great sized apartment for our busy family of 4.
Lunch at the Bistro de Liege was delicious and we also enjoyed dinner there on our first night. The kids were well catered for and enjoyed the colouring in pencils and paper they were given.
Went to bed happy and looking forward to the next day, unfortunately the breakfast service does not live up to the rest of the hotel.
The breakfast buffet itself is very appetising with a wide selection they need to advertise that they will prepare eggs to order we only discovered this by looking at what other guests were eating.
The problem is the service. The serving staff are a poor reflection on what was an otherwise pleasant stay. My son has food allergies and therefore we need to ask for certain items to be cooked separately but we had informed the hotel of this in advance and were assured this would not be a problem.
However the waiting staff have other ideas. I do not expect service with a smile as this is the Netherlands but I do expect a polite and respectful attitude in the end I had to get my husband to ask because the waitresses attitude was increasingly difficult. Not a great start to the day. This was repeated again on Sunday but to a lesser extent at breakfast but at lunch the attitude was back. This time I had enough of being made to wait and served with a certain disdain that I went to speak to the manager. She was very pleasant, tried to put it down to a language problem however my dutch is ok and on the first morning I made my requests in dutch. My husband is dutch and bailed me out when I stumbled so I pointed this out and then she genuinely apologised. However there was no offer of compensation i.e discount on breakfast cost etc but she promised our last morning would be better. I think that the restaurant operation at the Bistro and formal restaurant located in another building seem well oiled and courteous however the breakfast service and lunch/ bar operation is a world apart.
Our last morning and off to breakfast, a big improvement on previous mornings I think all the guests benefitted from a prompt and efficient service still no more than polite but what can you expect overnight.
Only other comments, pool is good but there is no shallow end all one depth 1.40m point to note for those with children.
I think this is a good hotel for couples but for families especially those with older children ( mine are 7 and 4) there are better alternatives with more activities especially during inclement weather.

  • Stayed April 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank holidaymum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau St. Gerlach

Property: Chateau St. Gerlach
Address: Joseph Corneli Allee 1 | KK Valkenburg a.d. Geul, 6301 KK Valkenburg, The Netherlands
Location: The Netherlands > Limburg Province > Valkenburg
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Valkenburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Chateau St. Gerlach 4*
Number of rooms: 97
Official Description (provided by the hotel):
Could anything be more attractive? The irresistibly attractive Geul valley, the marvelous Ingendael wild life reserve, our own extensive parks, stylish baroque gardens, a farmhouse herb garden, a standard-tree fruit arboretum, and a rose garden – features that as such have given cause to the fame of Chateau St. Gerlach.It’s a unique place to escape from the pressures of everyday life. Pamper yourself in true five-star style in these picturesque surroundings, where historic buildings nestle in magnificent countryside. You will find a splendid hotel with 97 hotel rooms, suites and hotel apartments, a la carte Restaurant Chateau St. Gerlach, Bistrot de Liege, Spa & Wellness St. Gerlach, a Roman indoor swimming pool and several meeting and banqueting rooms for business meetings and receptions. ... more   less 
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Also Known As:
Chateau St. Gerlach Hotel Valkenburg
Chateau St Gerlach Valkenburg

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