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“Good business hotel, but could improve” 4 of 5 bubbles
Review of Hyatt Place Amsterdam Schiphol Airport

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Hyatt Place Amsterdam Schiphol Airport
Ranked #2 of 12 Hotels in Hoofddorp
Certificate of Excellence
UK
Level Contributor
69 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Good business hotel, but could improve”
4 of 5 bubbles Reviewed July 25, 2014

I've stayed here twice in a couple of months. Rather than repeat detail already provided by others, here are my pros and cons:

Pro:

Great rooms - modern, clean, quiet and plenty of space
Shuttle service works well (it goes from STS, a few metres further along the front of the terminal than the rest of the hotel shuttles)
Full breakfast and free wifi included
Bar and restaurant, which this "brand" doesn't typically have
Plenty of equipment in the gym

Cons:
Can get full of visiting tour groups which leads to slow service
Restaurant is expensive/limited, and even at breakfast hot items are not replenished quickly (no bacon for 20-25 minutes on my visit)
Bar is expensive (so drink less? ;-)
Gym well equipped, but none of the expensive machines are plugged into the TV signal, and the TV's in the gym are directly behind the equipment!!
Irritating habit of defaulting your credit card payment to your own currency unless you request otherwise (using a poor exchange rate, naturally)
External hotel design means it's easy for folks in other rooms to see into your room when the lights are on (and vice versa). Worth bearing in mind for the shy, or indeed the exhibitionists….

Conclusion - a solid option for business travellers, and room quality compensates for other niggles. Don't pay "hostage water charges" - there's a BP garage across the street that has the usual convenience store stuff at less than half the hotel price.

Room Tip: High rooms seem quieter to me….
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank TravellingTaffUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivdzande, Manager at Hyatt Place Amsterdam Schiphol Airport, responded to this review, July 29, 2014
Dear TravellingTaffUk

Thank you very much for your review on tripadvisor.
Your feed back is extremely important for us to improve our services.

Thank you again for your positive comments regarding your stay and we are looking into the details of your remarks.

Kindest regards

Iskander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,155 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Toronto, Canada
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed July 25, 2014

We stayed at this hotel for two days. We had two adjoining rooms, one king bed and one room with two twin beds.

This hotel is fairly new, and had everything we were looking for. Rooms were a good size, clean and comfortable.

What really impressed us with this hotel was the free breakfast. The breakfast was hot/cold buffet style and was outstanding! There was something for everyone.

The free shuttle service to and from Schiphol Airport was useful and appreciated.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank bonniejen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivdzande, Manager at Hyatt Place Amsterdam Schiphol Airport, responded to this review, July 29, 2014
Dear bonniejen

Thank you very much for your review on tripadvisor.
It is very nice that you enjoyed all our services and especially our free breakfast.

We are looking forward to your next stay.

Kindest regards

Iskander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed July 24, 2014

We booked this hotel for excellent customer service, which we did not receive in the end. We were verbally and nearly physically attacked in the lobby by another Hyatt Place guest. We were going to leave immediately due to the danger of running into this unbalanced guest during our stay. We were promised security guard escorts during our stay. When we called to utilize this safety net precaution, a security guard was not on duty. We feel mis-led as the front desk made this commitment to us and then did not deliver. Had we known this was the case, we would have checked out immediately and found another hotel. The experience was terrifying. We asked for compensation for the fact we did not receive security guard protection and no rest or sleep due to hideous guest attack in the lobby in front of hotel staff. The hotel denied our request for any compensation! I called Hyatt Place customer service and it was researched.
The hotel staff and manager quickly denied offering the security guard commitment, to suit the needs of the hotel, and not the customers. Based on this experience, I do not recommend this hotel at all.

  • Stayed July 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank BonnieMcCoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivdzande, Manager at Hyatt Place Amsterdam Schiphol Airport, responded to this review, July 28, 2014
Dear BonnieMcCoy

I apologize that your experience was anything less than satisfying.
I would like to highlight that we have sufficient surveillance and security measures in place for the welfare of our guests and employees in accordance with the destination requirements.
Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.


If I can provide any assistance, don't hesitate to contact me directly.

Sincerely,

Iskander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 21, 2014

This is a new hotel that seems to be very well staffed and run. Very clean and fresh. Very friendly and helpful. Was booked by Dutch client. Stayed here for five days on a business trip (worked nearby) and decided to stay an extra night here - rather than check out and go to one in the city for my last day of touring. Shuttle service to airport (8 min) then train to city (20 min to central station). Very convenient. Had a real restaurant and bar (unlike the US versions). Restaurant service was slow and menu limited (good buffet breakfast and spaghetti for dinner), but there are two a great restaurant down the street - (10 - 15 min walk) (Den Burgh and L'Hirondelle) - ask for directions. Also a McDonlads nearby for the kids (or adult children in need of a Big Mac fix). Good shuttle service. If you are nice to the driver, he might take you to the restaurant. Was disappointed when told we would not be staying there for our next trip there in August.

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivdzande, Manager at Hyatt Place Amsterdam Schiphol Airport, responded to this review, July 24, 2014
Dear Peter L

Thank you very much for your review on tripadvisor.
Very nice to read that you enjoyed our services that much during you stay.

We have shared all your comments with the team to always improve ourselves and look after the details.

We are looking forward to your next stay.

Kindest regards

Iskander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level Contributor
194 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed July 19, 2014

I had booked this hotel for two nights for my wife and I and two American friends visting before going on to Belgium. I had done this as a convieninece for them flying in , from the States and for the ease to get to see some of Amsterdam in the height of the tourist season .The fact that this hotel has, large spacious rooms with good free wifi and an excellent breakfast buffet and a free 30 minute frequency to Schipol where the train can be easily taken to Amsterdam (for 8 Euro return ) reinforced this as a good decsion which I commend to others .
However, what I did not expect from a large Chain hotel was the superb attitude and helpfulness of all the staff we encountered . Nothing was too much trouble, and one in particular, Aranka, went out of her way to book an excellent local restaurant , and assist sorting out internet issue for my US friends . I travel a lot , as my profile will show and always for pleasure these days , and this short visit was truly 5 stars . This hotel is of course for business travel through Schipol , but look at the rates for when there are quiet periods and you will get yourself a good deal and experience to boot

Room Tip: We had a room on the 9th floor but the presence of the airport was non existent
See more room tips
  • Stayed July 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivdzande, Manager at Hyatt Place Amsterdam Schiphol Airport, responded to this review, July 21, 2014
Dear jeff B

Thank you very much for your positive review at tripadvisor.
I will share your compliments with the team and we are looking forward to your next stay.

Kindest regards

Iskander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas USA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 19, 2014

We were delayed on a scheduled 18 hour flight from Valencia Spain to San Antonio Texas which ended being a 36 hour journey on June 26, 2014 and if it had not been for this hotel, the trip home would have been a disaster. Instead, it was a big blessing. The location was great, just 10 minutes or less on the transfer van; the welcome staff efficient and kind to each one in their turn; the room perfectly manicured; the heated floor in the bathroom spa-like; the view of the sunset at 10:30 PM spectacular; the buffet dinner and breakfast more than anyone could possibly consume; and when our van to return to the airport filled up before we could board, the staff stepped up to give us a private car to make our connection.
What more could anyone ask for?
The graciously lovely lady who was some sort of manager in the bar and restaurant, Aranua, deserves special commendation for making us feel welcome, at home, and happy. So if you can't give her a raise, give her a promotion.
In conclusion, this Hyatt is unlike any other Hyatt that I have been in. Congratulations. You deserve all the stars that they can give you because of your fantastic help and the bathrooms. The sheets were the best also.

Room Tip: Go as high as you can to get the best view of the sunset.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EdandBeni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivdzande, Manager at Hyatt Place Amsterdam Schiphol Airport, responded to this review, July 21, 2014
Dear EdandBeni

Thank you very much for your positive review on tripadvisor.
I will share all your compliments with our team members.
We are delighted to read that you enjoyed your stay.
we are looking forward to welcome you again in the future.

Kindest regards

Iskander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vlezenbeek, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 14, 2014

I recently stayed at this hotel close to the AMS airport. It was a wonderful experience. I will definitely book this hotel again.

The first impression of the hotel I got, when driving up to it, was not good. It looked like a giant apartment building. Once inside however you are totally swept away by the nice ambiance and hospitable environment. The first impression of the room was great. Spatious, comfortable bed, a nice corner sofa, a spatious bathroom with walk-in shower. Although close to a busy road, there was no noise disturbance at all.

Plus points :
- very spacy rooms (27sqm)
- the cost is all-inclusive (breakfast, parking facility, WiFi)
- the bar/restaurant is open 24/7
- the quality of the food is good
- very helpful staff
- nice atmosphere
remarks
The choice of food is limited. It is not a "trendy" restaurant, and they have the basic international hotel choices on the menu.

Certainly one of the better experiences lately

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Geert67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ivdzande, Manager at Hyatt Place Amsterdam Schiphol Airport, responded to this review, July 21, 2014
Dear Geert67

Thank you very much for your positive comment on tripadvisor.
We are happy that you enjoyed our services such as free parking, free breakfast, free shuttle and free high speed internet.

We are looking forward to your next visit.

Kindest regards

Iskander
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Amsterdam Schiphol Airport

Property: Hyatt Place Amsterdam Schiphol Airport
Address: Rijnlanderweg 800, 2132 NN Hoofddorp, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 12 Hotels in Hoofddorp
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hyatt Place Amsterdam Schiphol Airport 4*
Number of rooms: 330
Reservation Options:
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