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All reviewsfree shuttleclose to the airportamsterdam airportevery half hoursmall gymalways on timeshort stayan overnight staycatch the traintransitconnectionproximity
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Reviewed October 11, 2017 via mobile

Booked in to hear as we fly in to Amsterdam late & just wanted to get some rest before heading off driving the next morning. The hotel was just soulless & the staff on reception at night quiet rude. We sat in the bar waiting to be served for 15 mins with the staff having there backs to us. Would not stay there again

Stayed: October 2017, traveled with friends
Thank GaryNewcastleStaffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BastionHotels, Guest Relations Manager at Best Western Amsterdam Airport Hotel, responded to this reviewResponded November 16, 2017

Thank you very much Gary for sharing this feedback with us. Guest experience is very important to us and we are disheartened to see that you have not enjoyed your stay with us. We will directly discuss this with the hotel manager.
Is there anything that I can do for you at this moment?

Warm regards,
Best Western Amsterdam Airport Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2017

the bed was way too hard for our liking, service was good, room was clean, location was great - we checked in and then was able to use the shuttle to go back to train station that was all very convenient and the 'orange' bus was very visible

  • Stayed: October 2017, traveled with family
    • Value
    • Location
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Review collected in partnership with this hotel
Thank Fran W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BastionHotels, Guest Relations Manager at Best Western Amsterdam Airport Hotel, responded to this reviewResponded November 16, 2017

Thank you Fran for your stay with us and for sharing your feedback. We are so sorry to see that the bed wasn't comfortable for you :-( Is there anything I still can do for you?

Warm regards,
Best Western Amsterdam Airport Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2017 via mobile

Nice transit stop 10 mins from airport, good amenities, you get a free shuttle from airport to hotel. The shuttle is every 30mins and throughout the day till midnight so you can come to airport anytime to catch the train to city.

Stayed: October 2017, traveled solo
1  Thank adityakunwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BastionHotels, Guest Relations Manager at Best Western Amsterdam Airport Hotel, responded to this reviewResponded November 16, 2017

Thank you so much for this great feedback!
Looking forward welcoming you again soon :-)

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Reviewed October 7, 2017

Loud gurgling sound in the short for two hours starting at about 11:30 p.m. Reported to night manager at 1:00a.m. He said nothing of be done. Said only the manager could adjust our bill, th a t did not happen. Lots of lost sleep!

Room Tip: Fix the problem or give the guest a reduced rate for reduced service.
  • Stayed: October 2017, traveled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Traveler1488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BastionHotels, Guest Relations Manager at Best Western Amsterdam Airport Hotel, responded to this reviewResponded November 16, 2017

Dear guest,

Thank you very much for your stay with us. We are very sorry to see that you haven't slept well. That is very important for us! Can you please contact us at e-commerce@bastionhotels.nl? That would mean a lot to us.

Warm regards,
Best Western Amsterdam Airport Hotel

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Reviewed October 5, 2017

All the rooms are twins bed, the windows are not isolated so you can easily hear noises and the wind get in the rooms.
Good for the swimming pool and the gym, the rest is really average, staff is young but not really trained.

Room Tip: Isolate the windows, the heating doesn't work properly
  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank F27GRfedericoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BastionHotels, Guest Relations Manager at Best Western Amsterdam Airport Hotel, responded to this reviewResponded November 16, 2017

Thank you very much for your stay with us and we appreciate your feedback!
Your comments are very valuable to us and will be used for improvement of our service and quality!

Warm regards,
Best Western Amsterdam Airport Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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