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“Very good for an overnight stay!”

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Crowne Plaza Amsterdam - Schiphol
Ranked #6 of 12 Hotels in Hoofddorp
Reviewed July 28, 2013

We were really pleased with our stay at the Crowne Plaza.The rooms were very comfortable and clean. We were on a 23-layover so wanted to stay near the airport. If you stay here, you can take a free shuttle to the hotel--problem for us was that we couldn't find it and they weren't on the hotel board at the airport to alert the we were there. I asked about that at the hoetl (after a 20 Euro cab ride to get there) and they said we should have asked at Information. I'm thinking they should be on the hotel board. :) It was easy to get to the train station--just about a 7-minute walk. The staff at the hotel was very friendly and helpful. The airline had checked our bags through to our final destination and we'd packed our toothbrushes. They brought toothbrushes and toothpaste up to the room. I really appreciated the friendly service. We had room service for dinner and it was ridiculously over-priced. I was hoping for the price that dinner would be excellent, but it was just okay and not anywhere near as good as the price would imply (I had a hamburger, which was very dry and the stale bun completely fell apart). We opted to not eat breakfast at the hotel as it was very expensive and I didn't want a repeat of dinner. In the five weeks we traveled through Europe, this was one of the most comfortable hotels we stayed at. Other than the food, it was a very good stay. Would definitely stay there again.

  • Stayed: July 2013, traveled with family
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1  Thank PurpleRabbit21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaHoofddorp, General Manager at Crowne Plaza Amsterdam - Schiphol, responded to this reviewResponded July 29, 2013

Dear PurpleRabbit21,

Thank you very much for taking the time to write your detailed comments regarding your stay in our hotel. We have taken good note of your comments, and really appreciate your sincerity. This will certainly assist us in achieving the high standards of service we are aiming for.

We are pleased that you appreciated our rooms and the service provided by our team. On the other hand we are sorry that your experience with our Shuttle and with our dinner was not as it should have been. We will discuss this in our teams.

We look forward to welcoming you again in our hotel and to receiving your next review on TripAdvisor.

With kind regards,

Maurice J. Jansen
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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595 - 601 of 1,476 reviews

Reviewed July 16, 2013

Room Service is good. Quite efficient...The restaurant service is a little slow, but the staff is VERY friendly. The food is good. Prices reasonable. Breakfast is AWESOME. The morning staff especially the omelette chef brighten my day.The rooms are nice and quiet. The internet is good most of the time. The bike rental option is relaxing. The shoppes are not far away. It is close enough to the airport... shuttle service is good.

  • Stayed: July 2013, traveled on business
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Thank Quist72_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaHoofddorp, General Manager at Crowne Plaza Amsterdam - Schiphol, responded to this reviewResponded July 22, 2013

Dear Quist72_13,

Thank you very much for your feedback with regards to your recent stay in our hotel. Feedback like this gives us the possibility to adjust our services and products where needed.

We are pleased that you experienced a pleasant stay. On the other hand we are sorry that our breakfast did not meet your expectations. I will discuss this with my Food and Beverage Manager.

Again I would like to thank you for your feedback and we are looking forward to welcome you again as our guest in the future and receiving a next review.

With kind regards,

Maurice J. Jansen
Area General Manager

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Reviewed July 15, 2013

My partner and I had just travelled 3 weeks in Germany. He drove from Amsterdam to the south in Bavaria. It was a wonderful trip in a beautiful country. We did have a navigation system but still got lost several times. The most frustrating time was heading for our hotel in Amsterdam which we had booked in advance before flying to Toronto the following day. |What a relief to find ourselves in a luxurious hotel with staff who made us welcome. Because we were exhausted we had our dinner in their dining room. The food was delicious although we did have to wait quite awhile for it to be served. We then retired to the comfort of our room. One unexpected thing was the shuttle bus service, although it was free from the airport to the hotel, we had to pay, per person, from the hotel to the airport. We would stay there again, perhaps for two nights!

  • Stayed: June 2013, traveled as a couple
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Thank ogamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaHoofddorp, General Manager at Crowne Plaza Amsterdam - Schiphol, responded to this reviewResponded July 22, 2013

Dear ogamo,

Thank you very much for taking the time to write your comments regarding your stay in our hotel. We have taken good note of your comments, and really appreciate your sincerity. This will certainly assist us in achieving the high standards of service we are aiming for.

We are pleased that you experienced our hotel as an 'Oasis' in Amsterdam and would like to thank you for your nice comments and compliments.

We look forward to welcoming you again in our hotel and to receiving your next review on TripAdvisor or on our own review page of our hotel.

With kind regards,

Maurice J. Jansen
Area General Manager

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Reviewed July 15, 2013

close to airport, very comfortable rooms & great breakfast. Hoofddorp village quite close with plenty of restaurants. Can be nice also to families as there is a swimming pool and close to hotel nice park where there was sheeps and goats. Station is also quite close so you can easily reach Amsterdam center.

  • Stayed: July 2013, traveled on business
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Thank soiannel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaHoofddorp, General Manager at Crowne Plaza Amsterdam - Schiphol, responded to this reviewResponded July 16, 2013

Dear soilis,

Thank you very much for having taken the time to post your review on Tripadvisor. We are happy to hear that you had such a pleasant stay.

My team and I would welcome the opportunity to be your hosts once more in the future.


With kind regards,

Maurice J. Jansen
Area General Manager

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Reviewed July 15, 2013

Only one staff member available on check-in when the shuttle bus arrived; just one other arrived later. No automatic access to Rewards Club room for Platinum guests - very poor
Only one maoinstream British TV channel (BBC1)

  • Stayed: July 2013, traveled on business
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Thank ChrisJS51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaHoofddorp, General Manager at Crowne Plaza Amsterdam - Schiphol, responded to this reviewResponded July 16, 2013

Dear ChrisJS51,

Thank you very much for taking the time to write your comments regarding your stay in our hotel. We have taken good note of your comments, and really appreciate your sincerity. This will certainly assist us in achieving the high standards of service we are aiming for.

We are sorry that upon arrival there was only 1 staffmember available. Although we always have 2 or 3 employees on shift in our Front Office, it might occur that 1 employee is occupied with something else.

Furthermore we do really appreciate that you are a loyal guest, and therefore a Platinum Priority Club Member of our hotel. Please let me explain why these changes in benefits are inevitable.

At first, as you maybe already are aware of, we are enhancing and renaming our loyalty programme to IHG Rewards Club since the first of July 2013. Benefits in all Crowne Plaza hotels should be similar and we can not longer offer use of the Club Lounge for free. A new world wide benefit will be the free high speed internet for Gold Elite and Platinum Elite members. Instead of per the first of July we are offering this per the first of May 2013.

At second our hotel has seen some recent changes such as upgrading our Club floor and Club Lounge to provide exclusive items to our guests staying on the 4th floor. With this we have seen a drastic uplift and high demand of the Club floor rooms. Therefore these rooms and Club Lounge access are unfortunately less available for complimentary upgrades.

At third it is our fullest intention to maintain and fulfill all loyalty member benefits and advantages wherever possible. There might be some other advantages you enjoy more besides free upgrade to a Club room and use of the Club Lounge. The new great promo of IHG to thank all our members for their loyalty and give the opportunity to use the high speed internet complimentary and reserve a Club room and access to the Club Lounge at a discounted rate of €25.

Again, I would wish to offer you my sincere apologies for the discomfort this new situation will cause you and we would like to welcome you again as a guest in our hotel in the future.

With kind regards,

Maurice J. Jansen
Area General Manager

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Reviewed July 12, 2013

Very clean hotel, comfortable, quiet. Staff was excellent and friendly. Restaurant opens just early enough in the morning to have breakfast before an 9am flight. Dinner was was delicious in the hotel restaurant. I will definitely stay here again on my next visit to the Netherlands, when flying back home.

  • Stayed: May 2013, traveled as a couple
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Thank Compassrose89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaHoofddorp, General Manager at Crowne Plaza Amsterdam - Schiphol, responded to this reviewResponded July 15, 2013

Dear Compassrose89,

Thank you very much for having taken the time to post your review on Tripadvisor. We are happy to hear that you had such a pleasant stay and enjoyed our hotel, service and Restaurant.

My team and I would welcome the opportunity to be your hosts once more in the future, when you return to our hotel.


With kind regards,

Maurice J. Jansen
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

Good business meeting hotel. Was a bit further from the airport than I expected; but not too much further. Personnel at hotel go out of their way to ensure you have what is needed; meeting rooms are well equiped. Wifi is a bit spotty, and badwidth was problematic for aspects of meetings that require online access.

  • Stayed: July 2013, traveled on business
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Thank bgleslie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaHoofddorp, General Manager at Crowne Plaza Amsterdam - Schiphol, responded to this reviewResponded July 15, 2013

Dear bgleslie,

Thank you very much for taking the time to share your comments online. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

It is nice to hear that you were satisfied with the service provided by our team. We are sorry to read that our internet didn't meet your expectations and we would like to apologize for that. For a next meeting we would like to advice you to discuss your requirements with our IT Manager.

Thank you again for posting your comments. My team and I would welcome the opportunity to be your hosts once more in the future.

With kind regards,

Maurice J. Jansen
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam - Schiphol

Address: Planeetbaan 2, 2132 HZ Hoofddorp, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Haarlemmermeer > Hoofddorp
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hoofddorp
#2 Family Hotel in Hoofddorp
#3 Business Hotel in Hoofddorp
#4 Luxury Hotel in Hoofddorp
Price Range: $122 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Amsterdam - Schiphol 4*
Number of rooms: 242
Official Description (provided by the hotel):
The hotel Crowne Plaza Amsterdam Schiphol is a luxury hotel at only a 10-minute drive from Amsterdam Airport Schiphol. The hotel is conveniently accessible from the airport via an airport shuttle bus service. Located only a few miles from the A4, both Amsterdam and The Hague are within easy reach. This hotel is also the ideal basis to visit the Keukenhof flower bulbs.The hotel Crowne Plaza Amsterdam Schiphol offers a complementary shuttle service to companies in Hoofddorp and the Schiphol area upon request. Hoofddorp train station with direct services to Amsterdam city center and Leiden is only an 8-minute walk.This 242 room hotel features a leisure club with gym and solarium for your well-deserved relaxation after a long journey. Looking for a place to meet? The hotel Crowne Plaza Amsterdam Schiphol houses 14 multifunctional meeting rooms.The hotel Crowne Plaza Amsterdam Schiphol is very proud to introduce its new stylish restaurant Aviator Cafe. In a modern yet sophisticated setting you can enjoy fresh culinary delights inspired by Dutch heritage prepared by our renowned chef.High speed Internet access is available free of charge in all guest rooms and public areas. ... more   less 
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Also Known As:
Crowne Plaza Amsterdam Schiphol Hotel Hoofddorp
Crowne Plaza Hoofddorp
Crowne Plaza Hotel Hoofddorp

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