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“Cold and Bad Food” 3 of 5 stars
Review of Dorint Airport Hotel Amsterdam

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Dorint Airport Hotel Amsterdam
Ranked #1 of 4 Hotels in Badhoevedorp
Level Contributor
83 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Cold and Bad Food”
3 of 5 stars Reviewed January 17, 2014 via mobile

Stayed here as travelling to nearby business the following morning. Warm reception in the hotel with friendly staff.

Room was uncomfortably cold with an air conditioning unit which stated 'cooling only' and so was uncomfortable to spend time in there. Bar area was nice but food is processed and very greasy

Stayed January 2014, traveled on business
Helpful?
1 Thank fluffymallows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5330, Manager at Dorint Airport Hotel Amsterdam, responded to this review, January 24, 2014
Dear Mr, Mrs

First of all we would like to thank you for your stay at the Novotel Amsterdam Airport.

We appreciate that you have taken the time to answer our questionnaire.

We are sorry to hear that your room was uncomfortably cold, maybe you have not noticed the heater wich is located under the window.

Further more we are pleased to inform you that the hotel will be renovated.

We hope to welcome you again at Novotel Amsterdam Airport.

Kind regards,

Stefan Bernstein
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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765 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Campbeltown, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 12, 2014 via mobile

Stayed two nights , hotel was very convenient for an early flight . The shuttle bus was easy to find and regular times. Free wi fi in the rooms a plus. Restaurant had a basic menu with limited choices but the food was ok. Breakfast had plenty of choice. Room was basic but clean. I would stay here again for the convenience for early flights.

Stayed January 2014, traveled on business
Helpful?
2 Thank Travis2802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5330, Manager at Dorint Airport Hotel Amsterdam, responded to this review, January 14, 2014
Dear Mr Travis,

First of all we would like to thank you for your stay at the Novotel Amsterdam Airport.

We appreciate that you have taken the time to answer our questionnaire.

We are delighted about the positive comments regarding your stay with us.

We liked to inform you that we have daily changing dishes off the menu.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward, thank you.

We look forward to welcoming you again at Novotel Amsterdam Airport




Sincerely

Stefan Bernstein
General Manager
Novotel Amsterdam Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed January 8, 2014

This hotel was clean and apt, but we booked through hotels.com and were told that the rooms accommodated 3-4 people. Traveling with 6 in the family, we booked two rooms. We arrived at about 11 pm. and had to leave early the next morning, so we just wanted a place to grab a quick night's sleep. When we arrived we found out if more than two people were staying in the room, we were subject to an "extra person" charge of 35 euro EACH. For the price of those two extra people, we could almost book another room, which we ended up doing. We thought it was ridiculous to have that unexpected extra expense.

Stayed November 2013, traveled with family
Helpful?
1 Thank IslandHopper011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5330, Manager at Dorint Airport Hotel Amsterdam, responded to this review, January 10, 2014
Dear Mr, Mrs,

First of all we would like to thank you for choosing the Novotel Amsterdam Airport for your stay.

We appreciate that you have taken the time to inform us about your experience at the Novotel Amsterdam Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We will contact hotels.com about this issue, because this infomation is incorrect.

At Novotel, we aim to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Thank you for sharing your concerns and it is our hope that you will give us the opportunity to better our services in the near future.


Sincerely,

Stefan Bernstein
General Manager
Novotel Amsterdam Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 7, 2014

We stayed at the Novotel near Schiphol while on a 13 hour layover in AMS last week. It was priced really fair, free hotel shuttle and the room was quaint. Really a lot better than the other cheap options of hotels to stay near the airport and it was clean and nice. Really would recommend to stay near AMS at a low price.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank speranzs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed January 5, 2014

We tsayed here for one night. A shuttle pciked us up from the airport and drove us staright to the hotel and in the morning picked us up. Runs every 20 minutes. Srevice was great, rooms were clean, brekafast was very good and lots of choices. Staff were friendly.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kppk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5330, Manager at Dorint Airport Hotel Amsterdam, responded to this review, January 8, 2014
Dear Mr, Mrs,

First of all we would like to thank you for your stay at the Novotel Amsterdam Airport.

We appreciate that you have taken the time to answer our questionnaire.

We are delighted about the positive comments regarding your stay with us.

We will share your comment about our shuttle service with our collegues, they are aware
of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward, thank you.

We look forward to welcoming you again at Novotel Amsterdam Airport




Sincerely

Stefan Bernstein
General Manager
Novotel Amsterdam Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 5, 2014

Me and three of my friends stayed at the Novotel for four nights as we decided to celebrate New Year's Eve in Amsterdam. I have to say the staff were nothing but polite and helpful at all times I could not fault there professionalism and eagerness to help us with any queries we had. The hotel is great value for money, with comfy beds and a clean modern bathroom. Before we stayed here we had reservations that the hotel might be to far from the city centre but it was no more then a 20 minute journey to the heart of Amsterdam. The shuttle bus is very handy to with shuttle buses to the airport train station running till 1.30 am and 3/4 buses running every hour very handy! We ordered room service two nights and there cheese burger and lasagne was so tasty I can not fault there food. Overall a happy stay at a great value hotel in a good location will definitely stay here again.

  • Stayed December 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Danieljonsaull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5330, Manager at Dorint Airport Hotel Amsterdam, responded to this review, January 8, 2014
Dear Mr, Mrs,

First of all we would like to thank you for your stay at the Novotel Amsterdam Airport.

We appreciate that you have taken the time to answer our questionnaire.

We are delighted about the positive comments about our room service and shuttle service.


I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel Amsterdam Airport




Sincerely

Stefan Bernstein
General Manager
Novotel Amsterdam Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Bend, Indiana
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 31, 2013

Needed a hotel for one night prior to catching a plane at Schiphol. Caught the free, large shuttle to the hotel after arriving at the airport by train from Germany. Used the same shuttle to/from airport train for the 15 minute ride to downtown Amsterdam for the evening, and to the airport the next day. Frequent service (every 20 minutes or so), not too far a ride, with an electronic map on board and in hotel showing location. Room was clean and a reasonable size. Nice hot shower with shampoo and such provided. Small fridge in room, also coffee/tea machine. Comfortable bed. Radiator heat was a bit hard to use and not terribly hot, and there were no extra blankets. One ceiling tile in the bathroom was very askew revealing pipes, wires and such. Front desk staff was very friendly. Snacks for sale in lobby a bit pricey. Did not use restaurant. Scored a very good rate via a hide-the-name booking service - about $65. We were happy to make this our stop before a long flight, and would use the hotel again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KenJohn316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dorint Airport Hotel Amsterdam

Property: Dorint Airport Hotel Amsterdam
Address: Sloterweg 299, 1171 VB Badhoevedorp, The Netherlands (Formerly Dorint Novotel)
Location: The Netherlands > North Holland Province > Haarlemmermeer > Badhoevedorp
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Badhoevedorp
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dorint Airport Hotel Amsterdam 4*
Number of rooms: 222
Official Description (provided by the hotel):
The recently refurbished Dorint Airport-Hotel Amsterdam is a 4 star hotel ideally located in a quiet area around Schiphol Amsterdam Airport, which is only 5 km away. In our hotel, not far from the centre of Amsterdam, a good night sleep is guaranteed. The Novotel is an ideal base for guests on a business trip. All hotel rooms feature free WiFi and airconditioning. The hotel offers 10 meeting rooms, a lobby bar, pub, restaurant, swimming pool, sauna and hamam. Adjacent to a sports centre. ... more   less 
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Also Known As:
Novotel Amsterdam Airport Hotel Badhoevedorp
Novotel Hotel Badhoevedorp
Novotel Badhoevedorp
Badhoevedorp Novotel

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