I was one of the stranded passengers of KLM and was assigned by my airline to this hotel due to its proximity to the airport. This hotel was not at all look like a normal 3-star hotel, there is no proper lobby setting and the reception staff seemed to be constantly busy on the phone - yes, while people were queuing up for check in. I waited for about 15-min to finally got my room key. Because the airline had paid for the room and the meal i had no clue how much they charged per room. Once settled into my room, which was assigned on the ground floor (for the first time in my life that a hotel not motel, has actually got guest rooms on ground floor), the hotel must be running full house to have allowed its guests to stay on the ground floor, i couldn't be bothered cos i wasn't paying for it. But apparently, it wasn't, the hotel was dead quite the whole night and the two restaurants on 1 first were empty the whole night.
The bedroom was spacious, clean and bed was comfit. Nothing to complaint.
Both my dinner and breakfast buffet were paid for by the airline. And the meals were arranged at a canteen which i believed is used for internal function only because the place is dirty, badly lit and the cafeteria area was very much look like my primary school canteen.
To be very honest, i haven't eaten any bad meals in any hotel for years that i've almost forgotten that a beef could actually not able to taste like a beef, and soup of-i-don't-know-what could actually be tasteless? Thanks Ibis, i had all the bad food in one shot!
I wasn't informed of the check-out time being sharp 12pm. It wasn't written on my paper the airline handed to me nor the front desk staff had reminded me. And because my flight is not until 12am, i naturally think i could stay till when it was almost time for my flight.
So i went to the city and was back around 5pm only to find the room door was locked. Guess what next? I approached the front office and was told in a sarcastic way that i had to pay Euro100 to get my room opened. I rejected and insisted to speak with the airline on this and I put the airline rep through to speak with the guy. After about 10min, the guy reacted nonchalantly, and said, "Okie, 5mins". Again, i said i needed at least 15mins to pack my luggage as I haven't packed my stuff still..."No, 5mins! or you pay Euro100 for another hour", with a very flat tone and straight face. What kind of customer service is this? I was very disappointed with such as inferior treatment, I quickly rushed back to my room and packed everything, and because i had so much to pack, i called again to the front office asking for another 15min, another lady picked up the phone and spoke in exactly the same manner as the previous guy did "Nope, u need to leave in 15min!" What a consistently poor customer service.
So because i left in a rush, I left my jacket and my headphone in the room!
But i need to stress here, the service rendered to the westerner was very different than that of to Asian. If you're don't mind to be judged being an Asian guests in the hotel - go ahead and try.
- Official Description (provided by the hotel):
- Hotel ibis Amsterdam Airport is is the largest hotel in the Netherlands, featuring 644 guestrooms. The hotel is close to Schiphol International Airport (free shuttle service to and from Schiphol from 05.05 to 01.15. Just 30 min from the centre of Amsterdam, it is ideal for a business trip or holiday visit. Close to the RAI Exhibition Centre and the central business district. Book one of our 644 airconditioned rooms and benefit from our facilities, 2 restaurants, bar, 5 meeting rooms for seminars and conferences, WiFi Internet access and private pay parking. ... more less
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- Also Known As:
- Hotel Accor Amsterdam Airport