I recently booked two rooms through my travel agent for a Saturday/Sunday stay, prior to my return to the US after a week of business in Europe. My travel agent booked an advertised package through World Wide Hotels,(This Hotel is a member), the Royal Club Weekend package. It was supposed to include a four star hotel with a land view room, free breakfast buffet on both days and a free dinner on the night of arrival.
When I checked in with a business associate we were told that there was no such package, we were refused the buffets and the dinner, we were told that we could not use the hotel spa, and we were given two rooms on the lowest floor overlooking the parking lot directly over the truck delivery entrance. Trucks began deliveries on both days at 6:00am. The front desk personnel were rude and uncaring; they made no effort to explain or offer anything in respect of my "package" which was clearly stated on the reservations. I will never stay at this Hotel again and I will warn all of my business associates to avoid this hotel. By the way, the picture of the hotel shown on the website is misleading; this is the "5 star" portion of the hotel. If you book a "4 star" room it is a different hotel entirely 200 meters away from this hotel.
- Official Description (provided by the hotel):
- Hotels van Oranje includes the Luxury Hotel Oranje and is located along the beach and lively boulevard of Noordwijk. Aqua & Sauna Oranje includes a 30-metre subtropical wave pool, saunas and a gym. Guests can make free use of these facilities. The wellness facilities also boast a mist garden, solarium and relaxation rooms. The luxurious rooms at Hotels van Oranje have views of the North Sea or the village. They are equipped with a multimedia flat-screen TV, a minibar and a seating area. Free Wi-Fi at High Speed is available throughout. The Keukenhof gardens are within a 25-minute car journey from the hotels. Leiden and the Hortus Botanicus, are 20 minutes away by car. Amsterdam is only 30 minutes by car and Schiphol Airport is 29.7 Km from this accommodation. Hotels van Oranje benefits from 6 restaurants and 4 bars including the Imperial Bar, 't Elfde Gebod and Bentley Bar & Lounge with an eye-catching fireplace. Beach Club O includes a restaurant with a modern interior and a spacious beach terrace. Guests can enjoy spending time in Beauty Oranje which offers a wide range of choices including massages, facials and slimming treatments. ... more less
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- Also Known As:
- Hotels Van Oranje Hotel Noordwijk
- Hotel Van Oranje
- Van Oranje Hotel