I booked a seven day holiday a few weeks before going. fancied Italy and never tried Lake Garda previously so went full of excitement.
The hotel is up high in the hills before the mountains and its pretty difficult for coaches to get there. as such we had a mini-bus take us up. No problem as its swings and roundabouts so to speak. To get the best views it takes a little effort.
First impressions. Well we had to take cases to a lift then across a garden, then down a flight of steps, then up another then down then up one and through a corridor. Not the sort of walk you need after travelling all day. Room was average size but with a beautiful view of the Lake at no additional cost. Saying that the hotel has been planned well as I think all rooms face out to the lake. Being such a beautiful location this is great planning.
Bedrooms consisted of double bed , wardrobe, dresser, chair and shower room. Tea and coffee making facilities were provided.
Breakfast was from 7:30 and dinner from 6:15. The restaurant dining area is large but even at the end of the season there were occasions when it filled and you had to wait. No real problem but you could wait a while as the majority of people dined for over an hour or so. However, the food, which did have a german bias but with some excellent Italian dishes also was very good. Free drinks including wine, but I missed the lack of coffee and tea in the evening.
Breakfast was adequate, but I would have liked a variation on the scrambled eggs and frankfurter. I missed the hams and bacons, though there were cereals and cold meats and cheese with hard rolls , if you didn't manage to get the fresh bread which was snapped up fast.
The hotel is a 20 minute walk to town and depending on your agility a 30-40 minute walk back. Though there is a min-buss several times a day at a small cost.
On the downside if you book a trip (through the travel rep and not the hotel I should add) the coach will only pick you up from the main road at the bottom of the hill. Ten minute walk for me but an unfortunate German lady took 45 minutes to walk back due to the windy road. No mini-bus after 6:30!! Depending on trips you needed to be at the bus stop by 7:00 am for Venice and 8:00 for Verona.
We did have a misunderstanding with teh hotel who could not provide us with a breakfast for our trip to Venice, but offer a cold plate on return at 8:00 pm. Our bus was early and we told the chef we didn't need the cold plate and his staff were rude and not impressed. I later received a ticking off from reception for not telling them I did not need the cold plate even though we told the chef as soon as possible. Took the shine off the hotel I am afraid.
I would not recommend the grill at lunchtimes which is nowhere as good at providing good food unlike the restaurant. Three ham and cheese toasties cost about 4 Euros each and were pre-packed and tasted awful. No fresh food was available and we didn't venture there again.
One other small gripe. TVs have about 20 stations. Hoever only two are english speaking being Sky News and BBC Worldwide. Would have been nice to have a few British or english speaking channels to occupy us in the one evening of heavy rain.
Would I go again - no. Not because the hotel isn't nice, but rather due to its difficult location.
Would I recommend the hotel. Yes if you are fit. It had about 90% German tourists to 10% British/Dutch/Belgium so you need to understand that is why the food reflects the Germanic taste buds.