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“It's Prisoner Cell Block H”
2 of 5 bubbles Review of Ibis Irun

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Ibis Irun
Ranked #2 of 6 Hotels in Irun
London
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“It's Prisoner Cell Block H”
2 of 5 bubbles Reviewed August 17, 2013

Pretty dire, nondescript Ibis hotel saved only by its proximity to the main motorway routes out of Spain and France. It's a stopover nothing more and not even cheap - I stupidly booked it only because I couldn't bear the prospect of a 'budget' Ibis on the way back from Spain and needed somewhere with a secure car park (secure, but you can come in any time day or night apparently just by driving up to the gate!).

Once they have you, you are imprisoned in a large industrial estate with absolutely nothing nearby - and if you've been driving all day, you won't want to get in the car again.

Staff typical of the Basque Country - in my experience at least - unfriendly and very quick to close restaurant and the bar ( I had just come from Andalucia so that might be unfair). Food distinctly average - overcooked langoustines and poor quality entrecote. Reception staff look like they double up as prison warders during the week.

If you're going to stop try a nice little hotel like the one at Arganzon de la Puebla just before you get to Vitoria - a bit more driving the next day, but a really nice place to stop over.

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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vagabundo1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier H, Responsable relations clients at Ibis Irun, responded to this review, September 12, 2013
Dear Sir, Madam,

Thank you for taking the time to tell us about your experience at the our Hotel ibis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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778 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
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English first
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed August 14, 2013

We needed to stay the night in Irun in order to get a train from Hendaye (on the French side) to Paris in the morning. The location is OK if you are coming by car. It was not good for us as it was a bus ride away from the town centre. There were not a lot of hotels in Irun to choose from so we chose the Ibis as we have stayed in Ibis hotels previously and they were fine. This is a very old and dated and low quality example of an Ibis. The room was very small and not completely clean. The hallway carpet from the lift to the room was very dirty - I considered complaining but did not have the energy. The furnishings in the room were really low quality and are desperately in need of replacing now. The bathroom was also very basic. The hotel is cheap but not cheap enough to excuse such a poor standard. We approached the hotel on foot from the Euskten station (about 10 minutes walk with luggage) and walked past what appeared to be a back entrance/car park entrance. This turned out to be the entrance, but is not clearly marked as the hotel entrance. It did not seem to be clear whether the pedestrian gate should be open or not. We called reception but when you gave it a hard push it opened! We did not eat at all in the hotel restaurant. We went to a very good tapas place in Irun called Virginia which we would highly recommend. We would only stay in the hotel again if we had absolutely no other choice.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cat W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier H, Responsable relations clients at Ibis Irun, responded to this review, September 12, 2013
Dear Sir, Madam,

Thank you for taking the time to tell us about your experience at the our Hotel ibis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 24, 2013 via mobile

We wanted to get away for a could of days and go to the beach. This place was awesome because it is close to France and San Sebastián. The staff is super helpful and the facilities are nice. If you are looking only for a place to sleep this is a good choice. The food in the restaurant is pretty good too.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spainmissionary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier H, Responsable relations clients at Ibis Irun, responded to this review, September 12, 2013
Dear Sir, Madam,

We very much appreciate your comments regarding your stay at the Hotel ibis. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Angles, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed June 17, 2013

We stayed on two occasion at this hotel and although the staff were helpful on both occasions there was a party boojked in which ment that the restaurant was not available to other guest. We were directed to another restuarant by the staff but feel that we should have been sent an email before arriving saying that the restaurant was not available.
On the second occasion our car was blocked in by another car because the hotel was full with a coach and lorry parked in the hotel carpark. it took 1.5 hours to find the driver who was blocking us and thus our departure was delayed. Why does not the hotel insist that all car registration numbers are included on the booking in form then the individual concerned could have been contacted quickly to move his car.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank frenchangles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier H, Responsable relations clients at Ibis Irun, responded to this review, September 12, 2013
Dear Sir, Madam,

Thank you for taking the time to tell us about your experience at the our Hotel ibis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Irun hotels

Seia, Portugal
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 11, 2013

Excelent hotel with good relation quality/price. Great for travellers with very good conditions in the room, private WC, excelent lobby and bar service and very good breakfast with lots of variety. Parking closed over the night giving a good feeling of secutity to our cars. I recommend it, also for longer stays in a holiday for example.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miguel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier H, Responsable relations clients at Ibis Irun, responded to this review, November 26, 2013
Dear Sir, Madam,

We very much appreciate your comments regarding your stay at the Hotel ibis. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 8, 2013

I travel by car long hours, Uk to Portugal and always stay in Irun Ibis, service very, very good and with a smile.
Always have a quiet room and staff very helpful.
Nice rooms and very good water pressure in the shower.
Very handy car park.
Keep the way you are and I'll be back in the future.
Thank you
Jamie

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaspa02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier H, Responsable relations clients at Ibis Irun, responded to this review, November 26, 2013
Dear Sir, Madam,

We very much appreciate your comments regarding your stay at the Hotel ibis. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Irun

Property: Ibis Irun
Address: Avenida de Letxumborro, 77, 20305 Irun, Spain
Location: Spain > Basque Country > Province of Guipuzcoa > Irun
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Irun
Price Range (Based on Average Rates): $
Hotel Class:1 star — Ibis Irun 1*
Number of rooms: 76
Official Description (provided by the hotel):
The Ibis Irun hotel is located 1 km from the centre of Irun, close to San Sebastian airport (2.5 km), the railway station and Ficoba Exhibition Centre. The hotel has 76 air-conditioned rooms with Wifi Internet access, including 3 adapted for disabled persons. A restaurant, a bar, snacks available 24/24, a terrace and free private outdoor closed parking are at your disposal. You can book 1 meeting room (20 persons). Golf and tennis are very close by. ... more   less 
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