While the reception staff were efficient, polite and friendly, the Parador de Mérida's hospitality stopped there.
The whole place is a bit tired. Maybe its the heat of mid-summer but many of the staff seemed to be civil servants: they did what they had to, at their own pace and according to their own schedule. No-one was rude, but no-one seemed interested in providing a service.
The room was fine: comfortable and well equipped. Everything worked and was clean.
The former convent was built for an entirely different purpose, so be prepared for long walks from the bedroom areas to the access stairs and elevators to the dining and drinking areas.
The gate guard provides good advice (in Spanish at least): leave your luggage in your car until you have checked in. Your bedroom might be directly above the garage and its elevator. The reception desk is down two corridors, past a restaurant, through a bar, and down another corridor. Dragging your bags all this way, even though the steps have ramps, is a bit of a pain if you have to drag them back again.
The dining experience was an absolute let-down. Parador hotels have a reputation for emphasising local cuisine and good service. Our experience was that the waiting staff could not care less: they offered no advice on dishes or accompanying wines unless prompted by questions (and Extramadura has excellent wines, cheeses and local dishes). The waiting staff were either suffering from the heat of the day, or were too disinterested to attend the tables to clear away plates and suggest subsequent courses. Spending two hours over dinner is a bit much when most of that time is spent waiting for a server.
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- Also Known As:
- Parador De Merida Hotel Merida
- Parador De Merida mérida
- Parador De Merida Hotel mérida