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“Terrible service - Avoid at all cost”
Review of Casa Benito

Casa Benito
Ranked #136 of 197 Restaurants in Merida
Cuisines: Spanish
More restaurant details
Restaurant details
Good for: Local cuisine, Large groups
Dining options: Late Night, Breakfast, Reservations
Funchal, Portugal
Level 2 Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Terrible service - Avoid at all cost”
Reviewed January 25, 2011

After checking the Tripadvisor reviews, I went to this restaurant in early January, for lunch.

After having a bad time finding the restaurant (we had a map, but still no one seemed to know about the restaurant or the street it was in), we eventually got there.

We entered and were sitted in a round table. The theme of the restaurant is bullfighting... not much to my liking, but well, we were in Spain. As we sat down I noticed both the tablecloth and the napking had holes in them... As we had a table for 8 and we were a group of 5, I exchanged the napkin and thought nothing of it.

That is when the terrible wait started. We waited for 15 minutes... none of the waiters would even bring us the menu. We repeately tried to get their attention... they would look at us and simply not respond. Eventually we "caught" one waiter as he brought dessert for the table next to ours. He very bluntly said that his colleague was the one assigned to our table (this guy was waiting on 3 tables at this point, each with 4 persons). So we start looking at the other waiter (a girl). She was attending a 20-person table which had arrived after us. She would look back at us, but wouldn't come to our table, nod, nothing... she simply ignored us.

By now we had wited for 40 minutes. We still had no menu, had no food on the table whatsoever and had not been able to even speak with our waiter. So I got up and spoke to the waiter. The reply? "This 20-person table had a reservation, so you need to wait until I end taking their order AND bring them their food and then I will bring you the menu" Excuse me? What????

I don't remeber ever leaving a restaurant before eating. But then again, I had never encountered such terrible service. We left at 3 p.m.

I do not recommend this restaurant at all.

  • Visited January 2011
    • Value
    • Atmosphere
    • Service
2 Thank AnaNeto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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415 reviews from our community

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Rating summary
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Alcala de los Gazules, Spain
Level 5 Contributor
52 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Friendly staff, great food”
Reviewed April 4, 2010

Really good value and a great atmosphere. Don't go there if you are a vegetarian or anti bullfighting. And if you are one of those people who likes to try things they haven't had before, don't be tempted by the Morros de Retinta ... gelatinous cow's cheeks in tomato sauce.

    • Value
    • Atmosphere
    • Service
    • Food
Thank nomorecamping4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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