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“aTitanic breakfast -- a disaster !”
Review of Tryp Jerez Hotel

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Tryp Jerez Hotel
Certificate of Excellence
GreenLeadersSilver level
Reviewed October 8, 2013

We will be back !! A great choice , terrific location, easy parking , very professional and amiable staff , good room -- all good to great -- BUT - breakfast is just abysmal . The hotel promises a breakfast experience , it is that but not how Tryp describe it !. We went down at 08.00 to be faced with a room full of pesionistas , a Buffet selection of nothing , it was terrible. The ever smiling staff made reassuring noises and a fraught looking cook dumped some almost warm ham and some slimy eggs into 2 containers already full of oil .Not pleasant at all . The next morning was quieter but still a very poor offering from such a good Hotel.
The management must look at this offering and after pinching them selves put it right..
We enjoyed all other aspects of a near faultless stay , highly recomended.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Melia Hotels International
2  Thank leonspain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo_TRYPCLC-JE, Gerente at Tryp Jerez Hotel, responded to this reviewResponded October 11, 2013

Dear Leonspain,

Thank you very much for sharing your opinion with the Community of Tripadvisor and for your splendid comments about our personnel and our facilities. Your happiness is our greatest source of motivation, and makes us want to be better for you.

We also would like to express our most sincere apologies for not covering your expectations with our breakfast on this occasion. We are really surprised about your words because normally the impression about our buffet is quite good. We have transmitted your opinion to our F&B Team, because it helps us to continue working with our Headquarters to improve our service.

We will be glad of welcoming you back at Home soon, so that you could enjoy Jerez to the fullest with our recommendations.

Thank you for choosing us!!

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182 - 188 of 903 reviews

Reviewed September 30, 2013

Good hotel in good location. Close to shops, sherry houses and places to eat. Good breakfast and was only 7.50 euros if booked the day before. WiFi worked well from the room. Staff helpful and willing to please. If you have to be critical air con struggled to keep the room cool and having a room on the front could be noisy. Would be happy to stay here in the future

Stayed: September 2013, traveled with family
1  Thank Roy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo_TRYPCLC-JE, Gerente at Tryp Jerez Hotel, responded to this reviewResponded October 3, 2013

Dear Roy G,

Thank you very much for sharing your experience at TRYP Jerez.

Your opinions are really important for improving our service day by day, and your kind words about our staff encourage us to keep on working for reaching our main goal: your satisfaction.

We are looking forward to welcoming you back home so that we can give you our recommendations to enjoy Jerez to the max.

Thank you for choosing us!!

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Reviewed September 20, 2013

Couldn't fault it great location great price, skip breakfast at 15euros and go 2 doors down for fresh orange juice and great rolls, parking is up there at 13 euros a night. I took 2 spots just to get my money's worth!

  • Stayed: September 2013
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1  Thank Memyselfadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo_TRYPCLC-JE, Gerente at Tryp Jerez Hotel, responded to this reviewResponded October 3, 2013

Dear Memyselfadi,

Thank you for your excellent rating at Tripadvisor and for choosing TRYP Jerez.

Your opinion is really helpful for us because it makes us improve every day.

We are glad to know that you enjoyed your experience at the Hotel and we hope to welcome you again and give you our recommendations to spend a nice stay visiting our City.

Best Regards! : )

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Reviewed September 20, 2013

Where to begin... I booked on-line through the hotel website, and was given a room as requested (away from the elevators). When we got to the room, the bed was not made up and there was garbage in the bin. I returned to the front desk and said that the room was not made up; I was told that I was mistaken because it was clean. I insisted that it was not, so I was given another room that was, interestingly, right next to the elevator and the front stairs--the noise from which came into the room all night long. The room's window did not seal well and opened onto a very noisy area. The air conditioning only worked with the key in the slot, so the room was very hot on entry and again after dinner; it was well after midnight before it gained any sense of coolness.

The parking garage was well-lit and clean. That was a positive.

I hope my stay was an anomaly.

Room Tip: Insist on a room away from the main stairs and elevators!!!
  • Stayed: July 2013, traveled on business
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2  Thank MinnTex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo_TRYPCLC-JE, Gerente at Tryp Jerez Hotel, responded to this reviewResponded October 1, 2013

Dear Minn Tex,

Thank you for sharing your opinion about your stay at TRYP Jerez.

We really apologize for the inconveniences we have may cause to you for this unusual mistake with the room we initially gave you, and for not having be able to fulfill finally your special request.

Please, rest assured that we have taken note of your comments and we have transmitted them to the involved teams, because your impressions are essential to improve on our day to day service.

We hope to have the opportunity of welcoming you back in our Hotel again and to make sure that you enjoy your stay with us.

Best Regards

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Reviewed August 23, 2013

The central location of this restaurant is what makes us go back again. We like to be able to walk to the centre and have tapas in one of the many bars and enjoy the live music on the plaza afterwards sipping a sweet Jerez as dessert :-)
There no wifi but they provide you with a cable. The rooms are a little small but OK for what we needed and the special deal we had via bookings.com (140 for 2 nights made it great value for money :-)

  • Stayed: August 2013
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1  Thank Peggy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo_TRYPCLC-JE, Gerente at Tryp Jerez Hotel, responded to this reviewResponded September 3, 2013

Dear Peggy B.,

Thank you very much for your valuations about our Hotel.

We are glad to know that you enjoy your experience with us. We are surprised about your comment about the wifi, and we would like to clarify that this service is available in all our rooms and common areas.

It will be a real pleasure to welcome you again at TRYP Jerez and give you our recommendations to make the most out of your visit to our City.

See you soon!!

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Reviewed June 16, 2013

Stayed 4 nights, rooms spotless and spacious. Very good breakfast buffet with very wide range on offer. Parking below hotel for reasonable price and is well posted on approach roads. Don't worry if you have not checked into access, drive to garage door, press button and reception will open it if you have a reservation. Lift access from garage and others to rooms.Reception staff helpful with sights etc. Situation is really as close as you'll get at this price and the 10 minute stroll takes you past many tapas bars. Would not hesitate to stay again.Lost a star because aircon only worked intermittently BUT note that if window is only slightly open aircon is inactivated. Also we were charged for item from minibar which we had not used (bill adjusted without fuss).

Room Tip: Stayed in 114 which has poor view into an inner yard but was quiet which is a priority for us.
  • Stayed: June 2013, traveled as a couple
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2  Thank skivor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo_TRYPCLC-JE, Gerente at Tryp Jerez Hotel, responded to this reviewResponded June 20, 2013

Dear Skivor.

I'd like to thank your comments about TRYP Jerez. It help our team to work for Guest satisfaction.

Hoping to receive you in Jerez again and welcome you personally, receive my Kindest Regards.

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Reviewed June 7, 2013

on arrival we were made very welcome by the helpful and efficient reception staff, there is a car park under the hotel with direct access to hotel lobby, this costs 13 euros per day, the rooms are very modern and clean, the hotel has free wifi, if you book direct with the hotel they have some amazing offers, I have stayed in many hotels in Jerez and this is by far the best, it is located a few minutes walk from the centre and is surrounded by many good bars and restaurants, a very good steak restaurant is a few minutes away called Meson Asada, best steaks in town, I will definately stay at this hotel again when in Jerez.,

  • Stayed: June 2013, traveled as a couple
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1  Thank curatokid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo_TRYPCLC-JE, Gerente at Tryp Jerez Hotel, responded to this reviewResponded June 20, 2013

Dear curatokid.

Thanking your comments about TRYP Jerez, we will be happy to salute you personally in your next visit to Jerez de la Frontera.

Receive, on the meanwhile, our best whishes for your next travels, pleasant and unforgettable trips.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tryp Jerez Hotel

Address: Alameda Marques de Casa Domecq 13, 11403 Jerez De La Frontera, Spain
Phone Number:
Location: Spain > Andalucia > Costa de la Luz > Jerez De La Frontera
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#1 Business Hotel in Jerez De La Frontera
#2 Family Hotel in Jerez De La Frontera
#2 Green Hotel in Jerez De La Frontera
#4 Luxury Hotel in Jerez De La Frontera
#5 Romantic Hotel in Jerez De La Frontera
Price Range: $62 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tryp Jerez Hotel 4*
Number of rooms: 98
Official Description (provided by the hotel):
The Tryp Jerez hotel is located in the heart of Jerez, 5 minutes from the most important bodegas and the Royal School of Horsemanship. Easy access to the Airport 8 km away. Only 15 km from Puerto de Santa Mari­a and Valdelagrana Beach, and 25 km from Chiclana. ... more   less 
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Also Known As:
Tryp Jerez Hotel Jerez De La Frontera
Tryp Hotel Jerez
Sol Melia Jerez

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