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“I advise you all to look another hotel”

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Best Western Hotel La Perla
Ranked #5 of 12 Hotels in Castel Volturno
Reviewed October 5, 2012

I visited the hotel from for a week,as we arrived saw that the hotel located at a very far neighbourhood,witch most popularity are imigrantes from african nations,very dirty and no lights in the street.I even saw prostitutes weman near the hotel entrance.I did'nt want to go out of the hotel by foot .There ain't a direct traffic to Napoli,only a bus twice in every hour, that reach just to the industry area in Napoli. if you decide to take it in the mornings - you don't have seats in them and even it's hard to stand in - it's very crouded!!!We tride to ask the receptionist for shattle,we got different prices and answers.WhenI asked about the shuttels to Napoli that are shown in the hotel website - the girl in the reception said it's not availble... How come?

The stuff: Few of them just speak a little English, it was hard to communicate with them.

The food:
1.The breakfast included: cold amerikan coffee,a dry bread,yellow chiese,cold boiled eggs and green tomatoes.
2. At dinner (when you pay extra), the attitude and the bread were totaly different!!

My addvice is to look for another hotel - this place is not suitble for people that want to have a pleasent vecation!!

  • Stayed: September 2012, traveled with family
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4  Thank dina b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EleonoraCop, Direttore at Best Western Hotel La Perla, responded to this reviewResponded October 6, 2012

Dear Sir,
I'm writing this reply, after learning reluctantly your complaint, I want say you first our most 'heartfelt and sincere apology in having certainly misunderstood your needs and expectations! I would like to be able to answer at yours some negative reviews. I would like to answer, especially that all has been said is not true! The Best Western Hotel La Perla is known in Campania because of its location, as it is extremely close to the most strategic junctions, in Castel Volturno, absolutely there isn't a red light district and it is primarily a city well connected to neighboring and more distant cities: there are bus every hour to reach the city of Naples also in less than an hour, there is also a bus that reaches the station of Villa Literno (another nearby city) in 10-15 minutes, allowing tourists to reach Naples by train in less than 20 minutes. When a customer needed a taxi, our hotel has arrangements with several taxi drivers in the area that offer very competitive prices.
In review, then, is often hint at the presence of black people in the city, but personally I don't think you can sense danger just because the "other" has a different skin color, I would like, therefore, that wouldn't become a racial issue or racism.

Our Best Regards

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9 - 15 of 115 reviews

Reviewed October 1, 2012

Bad location bad area Public transport takes more than an hour to get to Naples and it is very difficult
to go to napoli by public transportaion take bus m1b and go with this bus to the end of the station then take train to main to central station piata graivaldi AND YOU ARE IN NAPOLI

if you want to go to capri from the end of the station of m1b take bus no 151 and go to the port of napoli and take hydrofil to CAPRI
.. you can also take the train to central station graviladi and from the central station take bus no 151 or tram R2 TO THE PORT.TO THE PLACE OF HYDROFIL.

poor breakfast unhelpful staff
Public trasportation are neither frequent nor reliable, so i warmly suggest you to stay in an other place..in like sorenato pozitiano or napoli

  • Stayed: September 2012, traveled with family
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3  Thank ghony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EleonoraCop, Direttore at Best Western Hotel La Perla, responded to this reviewResponded October 6, 2012

Dear Sir,
i'm writing you this reply because i would say you first sorry and I do our sincere apology in having certainly misunderstood your needs and expectations! It 's definitely our duty, aboveall a pleasure, to be able to satisfy the customer and assure that all our workers are constantly motivated and prepared to do it! I'm sorry that you can't say the same well of us like our other guests and I am sorry I can't give you explanation for the incident because I just can't identify your situation. As for the rooms, hardly our guests were dissatisfied. The rooms are technologically advanced and clean and our pride. Cuisine, another strength of the structure, trying to meet the needs and tastes more 'different. As for the courtesy of the staff, that is the feature that normally more 'us apart. But all this' was not to your case. I just think that it isn't polite to penalize people who work hard in the service of others. If he wants to be our guest again or if you would simply contact us directly to explain what was your problem and give us the opportunity to repair, it's always possible to do it!
Thank you for your help.

Our Best Regards

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Reviewed September 22, 2012

we visited the hotel from 14/9/12 for a week,as we arrived at the evening we discovered that the hotel located at a very far neighbourhood,witch most popularity are imigrantes from african nations,a lots of poor people on the streets and even prostitutes weman near the hotel entrance.we were very affraid.there ain't a direction traffic to napoli,only a few buses that reach the industry area,and at the mornings you don't have seats in them and even it's hard to stand in.if you ask the receptionist for shattle,you'll get different prices and answers.
the stuff:
1.most of them don't know english
2.one of them was aggresive,not polite,and even shouted on us.and when we complain on her,nothing has been done.
she never had the time,or the patience to help us,or to answer to questions we asked.
the breakfast:
1.we have been given a poor quality of food.cold and bad coffee,a bread from several days before,yellow chiese,cold boiled eggs and green tomatoes.
our addvice don't even put your step on this hotel,witch give good people a treat like animals.

  • Stayed: September 2012, traveled with family
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3  Thank אלון מ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW HOTEL LA PER... D, Front Office Manager at Best Western Hotel La Perla, responded to this reviewResponded October 7, 2013

friendly host,
we are sorry that it has not enjoyed your stay!
Your tourist stay was booked by an Israel agency that has conditions reserved for the group at reduced prices.
Regarding the area, we are not responsible for what happens outside, the police care for them.
We are sorry the staff did not satisfy his expectation, I will provide to motivate staff to have appropriate behavior to thei role.
I hope she can change his mind again and be our guest

Sincerely

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Reviewed July 24, 2012

Very comfortable with a great, friendly staff. Great place for the price. Close to some nice restaurants, market, and bars. Not close to Napoli so you must have a car if going there. The address provided did not get us there on the GPS.

  • Stayed: July 2012, traveled with family
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1  Thank RAINPO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW HOTEL LA PER... D, Responsabile reception at Best Western Hotel La Perla, responded to this reviewResponded October 26, 2012

Dear Guest,
Thanks for your comment!
We hope to see you again our guest very soon!
Thanks

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Reviewed 5 days ago via mobile
Google Translation

Stayed: October 2017, traveled as a couple
Thank Mozart6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2017
Google Translation

  • Stayed: September 2017, traveled with friends
    • Location
    • Rooms
    • Service
2  Thank Dandy1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2017 via mobile
Google Translation

Stayed: August 2017, traveled as a couple
Thank Han S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel La Perla

Address: Via Ss Domitiana Km 38 300, 81030 Castel Volturno, Italy
Location: Italy > Campania > Province of Caserta > Castel Volturno
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#4 Luxury Hotel in Castel Volturno
Price Range: $89 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotel La Perla 4*
Number of rooms: 51
Reservation Options:
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Also Known As:
Best Western Hotel La Perla Italy/Province Of Naples - Castel Volturno

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