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“Great hotel with great staff”

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Leonardo Hotel Heidelberg-Walldorf
Ranked #1 of 16 Hotels in Walldorf
Oxford, UK
Level 5 Contributor
89 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Great hotel with great staff”
Reviewed July 22, 2013

Travelling on business in Heidelberg, this hotel was not my top choice but I do not regret for a minute my stay there and next time they will most certainly be my top choice.
Walldorf is located about 15 minutes drive from central Heidelberg. The hotel is not a typical HI but would fit better to describe it as closer to a typical German hotel.
The recurring word that springs to mind about this hotel is 'space'. Spacious parking, spacious reception, specious guestrooms, spacious breakfast room, spacious poolside restaurant.
The second word is rather stereotypical for Germans: professional and efficient. We arrived late in the evening and the check-in was the fastest and most effective check-in I ever had. The receptionist was extremely polite but also considerate when he heard that we were driving for the most part of the day. In seconds we had our keycards, directions to the room and information about the poolside bar and the breakfast room for the next day.
Rooms were 'big'! The work desk was presidential-style, internet connection fast, TV programmes available for all tastes, bathroom featuring a bath tub and of course equipped at the HI standard with amenities.
The breakfast buffet which was included in the room rate was rich with a wide selection of breads, salamis and cheeses as well as smoked salmon. Service very efficient and the coffee fantastic.
The last day in the haste of departure for another long drive to France, I forgot one wallet-type folder with a few credit cards and some cash. When I realised this, I was already in Reims, France. I called the hotel reception where people were kind enough to inform me that they found the wallet and that they were sending it to my home address in UK. Best news of the day for me but also evidence of the real professionalism and customer-orientation of this hotel!
In conclusion, whether for business or leisure in Heidelberg, do not think twice: this is the hotel you should choose - you will not regret your choice!

Room Tip: Ground floor rooms in the corridor on the left of the reception are very spacious and recently refur...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlexPOxford_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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371 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
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English first
Level 4 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 14, 2013 via mobile

Everything about this hotel was outstanding - the staff, the room, the cleanliness, the food - they have an excellent steak menu worth staying in for and all at a really reasonable price!

We were attending the Highland Games in Angelbachtal but would make a detour to stay here again!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dbell679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 13, 2013

We stayed here for 5 days while my husband was working. The hotel is outside of the town of Walldorf, but it's only a 15-minute walk to most restaurants in town (and although it's not clear on Google Maps, there are walking paths that will get you there safely and easily). It's also less than 15 minutes to walk to SAP...again on walking/biking paths. This is a very clean hotel. It has a bit of a retro vibe, but it's charming. Although some aspects might be a little dated, it's all in like-new condition. The hotel has a substantial housekeeping staff and our room was very, very clean. It seemed like the bathrooms had recently been updated and although we had read that the rooms had old TVs, ours had a new flatscreen so that must be a recent update. The room was spacious, which was good because I spent a lot of time hanging out there. There were also some nice lounge chairs by the outdoor pool for reading. The morning breakfast buffet was great and was included with the room package we booked. (I especially loved the coffee and the smoked salmon.) We ate at the poolside restaurant a few times. While the steaks on the menu were pricey, everything else was reasonable and everything we sampled was quite good. A nice place to enjoy a frosty glass of Riesling at the end of a warm summer day. We appreciated the in-room air-conditioning in the heat. Just a tip for any travellers expecting the typical North American selection of toiletries: there is only a pump of shampoo/shower gel in the shower and a pump of handsoap by the sink. After two days of tangled hair, I had to pick up some conditioner at a store in town. :) Also, the package we booked said it included wifi, but it ended up being only one hour per day so we had to splurge on the 10 Euros/day wifi package, too.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HomemadeHappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wetherby, United Kingdom
Level 6 Contributor
216 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed June 30, 2013

We had previously stayed at the Heidelberg Holiday Inn, but that is no longer a holiday inn. We thought this was the same one we used 2 years ago, but this is better. Externally it looks a bit jaded but the rooms and restaurant are in very good order. The dinner was good, and reasonably priced. Breakfast, as in most Holiday Inns was expensive but very good.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Level 5 Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 25, 2013 via mobile

The great thing about holiday inn is that you know what you're getting before you arrive - there are elements that are the same the world over and can be a bit dull after a while, but this place is a bit of a gem, it has a real genuine 1970s retro feel to it with a lot of the original decor and the built in radio alarm clocks are a great touch.

Excellent breakfast (albeit on the pricey side) as always and professional attentive staff. They could be a little more honest about the location - it's Walldorf not Heidelberg. If you want to visit Heidelberg you need to drive or get a taxi there as its around 15-20 minutes away.

My big bug bear with the place is the wifi. Even the most basic of budget hotels, b&bs and family guest houses offer free wifi, so why are holiday inn still pushing dodgy Swisscom connections at €9.50 for 12 hours on their guests? It just seems a bit cheap of them to be honest and leaves a bad taste with what is otherwise a great brand.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mitch D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London UK
Level 6 Contributor
213 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed June 17, 2013

Hello 1970's! And on the picture gallery you can see who stayed there from 1971. Lots of german 'Schlager' stars from the time and a few Formula 1 drivers! Astonishing!
Rooms are a bit dated but adequate.
The pool side restaurant was open and we had asparagus which was nice enough but for 2 we paid 100 Eur (4 beers, 2 mains, 2 side salads and one coffee). That's madness!
Also, the steaks are extremely expensive. USDA, why? 69 EUR? What?????
Breakfast buffet had a nice spread in the morning.
Overall OK! Why 4 stars and not 3? I like that I can now say I shared a hotel with Howard Carpendale, albeit 40 years apart!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pjspjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warfield, United Kingdom
Level 4 Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 10, 2013

The service is good and the rooms large and comfortable, in 1980 you would have been impressed by the fantastic TV and state of art analog telephone system. it's all just a bit old fashioned in 2013 and in real need of a style and technology refresh.

The food in the bar looked really good!

Just off the motorway, a short distance from picturesque Heidelberg and only a 15 minute walk through the asparagus fields from the SAP's offices in Walldorf.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhilKirkham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Leonardo Hotel Heidelberg-Walldorf, responded to this review, June 3, 2013
Dear PhilKirkham,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the condition of the amenities in the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Leonardo Hotel Heidelberg-Walldorf

Property: Leonardo Hotel Heidelberg-Walldorf
Address: Roter Strasse, 69190 Walldorf, Baden-Wurttemberg, Germany (Formerly Holiday Inn Heidelberg Walldorf)
Location: Germany > Baden-Wurttemberg > Walldorf
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Walldorf
Price Range (Based on Average Rates): $
Hotel Class:4 star — Leonardo Hotel Heidelberg-Walldorf 4*
Number of rooms: 161
Official Description (provided by the hotel):
The Leonardo Hotel Heidelberg-Walldorf, near the SAP AG and Heidelberg easy to reach through the highway A5 and A6 offers you 161 comfortable rooms (all rooms are non-smoking rooms), of which 10 are maisonette suites, 9 variable conference rooms catering for up to 320 people, 'Restaurant Walldorf', 'Rhapsody Lounge & Bar', fitness centre, indoor pool with sauna, massage, outdoor pool with Sunshine Poolbar. Use also room service, 150 free parking spaces , tennis court, cycle hire, table tennis and children's playground. The guestrooms in different categories, all with bathroom, colour TV, direct dial telephone, refrigerator and free Wi-Fi internet access. Conferences / Seminars / Family parties The Leonardo Hotel Heidelberg-Walldorf has the required space and the professional assistants you need. The event-team helps you in each point to arrange the perfect conference or the best party. All conference rooms have daylight and are fully air-conditioned. The professionality and many years of experience of the Leonardo Hotel Heidelberg-Walldorf will convince you. In only a few minutes you reach Heidelberg, Schwetzingen, Mannheim and Speyer with all their sights. The famous football stadiums f.E. Of the TSG 1899 Hoffenheim are also close to the Leonardo Hotel Heidelberg-Walldorf. ... more   less 
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Also Known As:
Holiday Inn Heidelberg Walldorf Hotel Heidelberg
Holiday Inn Walldorf
Walldorf Holiday Inn

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