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“Avoid this Novotel”

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Novotel Paris 13 Porte d'Italie
Ranked #1 of 5 Hotels in Kremlin Bicetre
Reviewed July 26, 2011

We´re a family of four, 2 adults and twi children who loves to travel and we choose Novotel whenever we can. So when we booked we look at Tripadvisor and found Novotel Paris Porte d'Italie a good alternative, but we were so wrong. The day before we left Novotel London Greenwich so when we stepped into the room of Novotel Paris Porte d'Italie we felt at home. The room interior were the same, the friendliness off the staff in the reception were the same. But then all comparison stops...

First the breakfast! Wow, what at disorganized group of staff, rude and without any kind of supervisor. After about 20 minutes of waiting we got a table for breakfast and finally there we discovered that there were no cups or spoons. We asked the staff if they could help us but the waitress told us tha she was sorry but they had no spoons!?! t the breakfast buffet it was the law of the jungle. They had nothing to select from and several guest had to ask for things like bread, youghurt milk becase it was already run out.

We left the breakfast angry and without the breakfast we paid for. The next day it was all the same, same kind of chaos with the staff who seem to have given up.

The room was something else. The interior was the same as a Novotel in Berlin and London but the cleaning was a joke. Dirty with stains of blood on the sheets. They didnt fill up with toiletpaper nd you had to ask in the reception for more.

The Novotel Paris Porte dItalie advertised with free Wifi. They have but for us with a room on the fifth floor it didnt work a minute. You hade to go down to the lobby to make it work.

So to summon up. This Novotel sets a real low standard for a Novotel-hotel. If you have surfce that looks like a Novotelhotell it doesnt make any diference if you have a hotel that have a managament that doesnt know how to run a hotel, staff is rude and disorganized.

My advise is to find another Novotel in Paris thaqn to stay at this hotel

  • Stayed: July 2011, traveled with family
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2  Thank Erik12321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h5586gm, Adjoint de direction at Novotel Paris 13 Porte d'Italie, responded to this reviewResponded August 5, 2011

Dear Customer,

First of all thank you for taking the time to submit your review following your stay in our hotel.

I sincerely regret the events that partially disrupted your stay and please accept my apologies.

Your comments have retained all my attention and I can assure you that we strive to improve our service.

I hope this inconvenience will not detract from the confidence you have in Novotel.

Christophe PIAT
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 - 120 of 636 reviews

An Accor traveler
budel-dorplein
1
Reviewed July 12, 2011

  • Stayed: July 2011, traveled as a couple
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
h5586gm, Propriétaire at Novotel Paris 13 Porte d'Italie, responded to this reviewResponded July 14, 2011

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
providence
1
Reviewed July 3, 2011

Overall, it was good. I found the service excellent and the staff were all nice. The rooms were nice and clean. The picture of the room on the web does not correspond to the room we had. Having childen a pool would have been nice.

  • Stayed: June 2011, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h5586gm, Propriétaire at Novotel Paris 13 Porte d'Italie, responded to this reviewResponded July 6, 2011

Dear Customer,

Thank you for having chosen our hotel as your stay in Paris, and having taken time to answer our questionnaire.

I am delighted to read that you appreciated your stay to us.

I hope that we shall have the opportunity to welcome you again in our hotel.

Best regards

Christophe PIAT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2011

I would recomend this hotel to others as a family friendly. The breakfast was all you can eat smorgest board food with american style food. Staff were very helpful to us when needing anything from trains to catch and to medical help. English friendly. This hotel is situated in Paris South but the access of buses, trains and trams are only five minutes away by walk. You have a great shopping street next to you and a large supermarket in the same main street. Plus a variety of resturants to choose from. The only thing that i found a little poor when the cleaner didn't do their job properly and left me to ask for refills of certain products. In which the staff gladly gave me. overall the hotel from my point of veiw was with great standards and excellent service. Thanks Staff at Novotel Paris Porte D'Italie.

  • Stayed: June 2011, traveled with family
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Thank Connie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h5586gm, Adjoint de direction at Novotel Paris 13 Porte d'Italie, responded to this reviewResponded July 1, 2011

Dear Customer,

I want to thank you for staying in our hotel during your family trip to Paris and for sharing your thoughts on Tripadvisor.

I am delighted to read that you enjoyed your stay in our hotel and have your comments summers brought to the attention of all staff.

Your satisfaction is a pleasure to read and it is our greatest reward in terms of the attention we pay to our clients.

We hope to see you again soon.

Christophe PIAT
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2011

We'd just come back from the Loire Valley and had to spend a night in Paris before leaving for the CDG airport the next morning. This was one of the few hotels that was still available on Hotels.com where you could book one room for a family of two adults and two children.

The hotel is actually outside Paris - but just on the border of Paris and Le Kremlin Bicetre and is closer to the Porte D'Italie metro station rather than the Kremlin Bicetre station.

Check-in receptionist was friendly and helpful - she helped us book a shuttle to CDG for the next morning (we paid Euro 75 for it).

The room was a standard Novetel room for four and clean, except that the shower area had a foul smell as if it had been dried using a dank cloth, not with disinfectant. The free wireless Internet worked for the first ten minutes and then the Orange network had no Internet connectivity for the rest of our stay. We immediately headed off to the city.

When we came back around 11.30pm, the room was quite warm but the A/C was not working. The night receptionist on duty told us that there was nothing he could do to fix it, and we should try opening our window. Of course, the window had no handle or latch to open it with, so another call later, a repairman was sent, who essentially wrenched open the window. Of course, now we were faced with the incessant sounds of traffic from the very busy road just outside.

Luckily, we were carrying earplugs and eye masks so we managed to get some sleep. The restaurant serves a Euro 15 buffet breakfast that had a fair variety and kids eat free. Shuttle arrived as promised, uneventful checkout.

  • Stayed: June 2011, traveled with family
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Thank apl_in_delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h5586gm, Adjoint de direction at Novotel Paris 13 Porte d'Italie, responded to this reviewResponded June 30, 2011

Dear Customer,
First of all thank you for taking the time to submit your review following your stay in our hotel.
I sincerely regret the events that partially disrupted your stay and please accept my apologies and comments have retained all my attention and have been a focus for the teams and I can assure you that we every effort to improve our service.

I hope this inconvenience will not detract from the confidence you have in Novotel and you'll love to stay again at the Novotel Paris Porte d'Italie.

christophe PIAT
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
singapore
1
Reviewed June 12, 2011

Rate is on high side, service can be better for this price level
Most of the front desk staff are friendly except one to two
Variety of food for breakfast is too limited as well as the qualty can be better

  • Stayed: June 2011, traveled on business
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h5586gm, Adjoint de direction at Novotel Paris 13 Porte d'Italie, responded to this reviewResponded June 16, 2011

Dear Customer,

Thank you for choosing our hotel for your family holiday in Paris and have brought to my attention your opinion on the price of our accommodations.

I'm sorry that our breakfast you were not fully satisfied and that this has not altered over the image of our hotel.
Your feedback is very important to us because it allows us to improve.

We hope to have the opportunity to see you again on your next stay in Paris.

Christophe PIAT
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2011

Clean and convenient at fair prices. Stayed one night on a business stop over. Conveniently accessible from the "periph" and worth if one needs a congestion and hassle-free access to the 13th arrondissement.

  • Stayed: May 2011, traveled on business
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Thank AlfredoMorate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h5586gm, Adjoint de direction at Novotel Paris 13 Porte d'Italie, responded to this reviewResponded June 7, 2011

Dear Customer,

I want to thank you for choosing our hotel and for sharing your thoughts on TripAdvisor.

I am delighted to read that you enjoyed our site.

I hope we have the pleasure to welcome you again very soon.

Christophe PIAT
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Paris 13 Porte d'Italie

Address: 22 rue Voltaire, 94270 Kremlin Bicetre, France
Location: France > Ile-de-France > Val-de-Marne > Kremlin Bicetre
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Kremlin Bicetre
Price Range: $105 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Paris 13 Porte d'Italie 4*
Number of rooms: 168
Official Description (provided by the hotel):
Hotel 4 * situated in the South of Paris, between lines 7 of the subway and 3 of the streetcar, as well as the freeway A6B and the ring road.30 minutes separate you from the Eiffel Tower, from the Musée du Louvre, and the department stores of Paris.You attend a congress or a trade show in the exhibition center carries of Versailles, the accesses by streetcar are direct.Novotel Paris porte d'Italy, with its 168 rooms, 3 meeting rooms, the space Mac and the children's corner is the ideal place for a stay in family or a travel of business. Disneyland is in 45 minutes by car, the Vincennes Racecourse in 15 minutes and the Orly airport in 20 minutes.Around the Asian district, the "Chinatown" of XIII e, you will see another facet of Paris and you will have a sensation very pleasant to be somewhere else. ... more   less 
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Also Known As:
Novotel Paris Porte d`Italie Hotel Kremlin Bicetre
Novotel Kremlin Bicetre
Kremlin Bicetre Novotel
Accor Kremlin Bicetre

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