We have been here before so knew what to expect in terms of the appartments - Butlinesque but reasonable. What did leave us shocked was the attitude to customer service - totally non existent! We paid for high speed wifi - only to be told when it only worked intermittently that they outsourced it, it was not their problem and that their providers didn't work at the weekends so we would have to wait til Monday to sort out the problem. When we complained that the shower was broken, the light needed replacing, the heater didn't work and the TV was dodgy we were again told that there was nothing that could be done about any of these problems over a weekend and a man might, just might, get to us on Monday - but no promises!
- Official Description (provided by the hotel):
- Leading seaside resort on the Côte d’Opale, residence on the edge of a woodWith heated indoor pool, tennis court, playground and cycle hire. Free activities for 6-12 year-olds in April, July and August. ... more less
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- Also Known As:
- Pierre & Vacances Residence Les Jardins De La Cote d`Opale Hotel Le Touquet
- Pierre And Vacances Residence Les Jardins De La Cote d`Opale