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“Location is good, customer service needs work”

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Novotel Thalassa Le Touquet
GreenLeadersBronze level
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1,625 reviews from our community

Traveler rating
    189
    693
    475
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    83
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Kent
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 11, 2013 via mobile

We stayed at this Hotel some years ago, we returned because of the fantastic location right on the Beach. Our "Superior" room had not been properly cleaned for a long time. Our main concern was the badly stained toilet seat and fittings. How much would it cost Novotel to replace (20 euros?)
When we requested another Room upon arrival we received a shrug. The rack rate for this room e280 per night we think. Food and Drinks also very expensive e9 for 500cl Beer and e8 for glass of Wine.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank kentslattery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 4, 2013

We stayed here for one night on our way to Calais, and wished we had been booked in for longer. The hotel is literally on the beach, and we spent a lovely evening on the terrace watching the sun go down. The pool is also very nice, although I wish they weren't so precious about not allowing you to wear "normal" swimming shorts and forcing you to wear a swimming hat.

The only thing that stops it from getting 5 stars is the lack of air conditioning. It got far too hot in our room at night, and I can't believe a hotel of this quality is lacking such a basic thing.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 1, 2013

Stayed here en route back to the UK, the main draw was the price (it was one of the cheapest we could find) and the beach setting. Wasn't holding out for much as it is just a Novotel and at first sight this place looks gloomy, but all such thoughts left me the moment we entered reception. We was greeted by very friendly staff and was able to check in 2 hours earlier than stated. Yes the room was bog standard but the bed was incredibly comfy and the bathroom gleaming. Nice complimentary shower gels and water. Loved the beach bar, could have a glass of wine whilst watching the kids playing in the dunes. Didn't use the spa or the pool so can't comment on that aspect. We wouldn't hesitate to stay here again. It was a fantastic end to the holiday.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leggomike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Thalassa Le Touquet

Property: Novotel Thalassa Le Touquet
Address: Front de Mer | BP 214, 62520 Le Touquet – Paris-Plage, France
Phone Number:
Location: France > Hauts-de-France > Pas-de-Calais > Le Touquet – Paris-Plage
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Le Touquet – Paris-Plage
#3 On the Beach Hotel in Le Touquet – Paris-Plage
#3 Luxury Hotel in Le Touquet – Paris-Plage
#3 Spa Hotel in Le Touquet – Paris-Plage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Thalassa Le Touquet 4*
Number of rooms: 149
Official Description (provided by the hotel):
Directly connected to the thalassotherapy center, the Novotel Thalassa Le Touquet is a 3 star hotel boasting a stunning seafront setting and comfortable rooms with views of the sea or dunes. The restaurant offers both health-conscious and traditional menus for you to enjoy during your thalasso break on the beaches of Le Touquet. The centre features fitness and well-being treatments, with a heated saltwater swimming pool and sports room. ... more   less 
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Also Known As:
Novotel Thalassa Le Touquet Hotel Le Touquet
Accor Le Touquet
Novotel Le Touquet
Le Touquet Novotel

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