We had a very bad service experience BEFORE moving here and want to highlight just how helpful and friendly the reception staff were for us at the Holiday Inn, throughout our stay. They have clearly been well trained but are also well selected for their roles and it shows. This makes a huge difference to one's overall impression of a hotel and consequently our overall impression was very positive in spite of a few minor imperfections.
The rooms were clean and well-appointed and the facilities were excellent for kids and families (heated pool, games area, outdoor sports areas etc). The hotel restaurant is also set up well for kids' tastes.
It also felt like very reasonable value, particularly given that it was peak-peak season.
The main neutral/negative to mention is the waiting staff. We had disinterested and semi-begrudging service from on a number of occassions from the younger waiting staff, and often indifferent service from the older staff. It certainly wasn't 5-star or that super professional French service you can find in France. Didn't really match the quality of the main reception and non-restaurant staff unfortunately.
Also, someone has clearly deciding to invest on the inside of the hotel rather than the outside which is looking quite weather-beaten and tired. I'd rather have good service and facilities on the inside so that didn't bother us, but is worth a mention.
We found Le Touquet largely by accident and thought it had a lot going for it, particularly for families driving from the UK. A unique and picturesque place (ssshhh don't tell everyone).
We'd definitely stay here again.
- Official Description (provided by the hotel):
- Located in the resort centre, Holiday Inn Resort Le Touquet welcomes you to the Opale Coast.You will be delighted by its modern architecture. The passage-ways are roofed with glass, showered by light and trimmed with flowers. There are 88 rooms including 32 mezzanines and 2 Suites.Succumb to the temptations offered by our restaurant "Le Picardy" and the cosy atmosphere of our bar "Le Royal".Eight meeting rooms are available for groups from 10 to 100 people for meetings. ... more less
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- Also Known As:
- Holiday Inn Le Touquet Hotel Le Touquet
- Le Touquet Holiday Inn