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Scandic The Reef
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Reviews (660)
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150 - 155 of 660 reviews
Reviewed June 23, 2012

This hotel offers an overall uneven feeling with several ups and several downs.

+
Everything is very clean
The pools are nice and fun
Rooms that holds everything you need (but pay for the bigger room, it is so much worth those extra kronors!)
The a la carte-restaurant holds tasty food and big portions.

0
The breakfast holds everything you need but is far from the standard usually offered at Scandic-hotels of this rating. It especially lacked fruits and vegetables but could overall be bigger and better in variety. Fresh though.

Service could be better, right now they are only doing what they have to do. Slow service however polite in the restaurant.

-
Check in/out staffing. Most people coming and going come with the ferry and are hence checking in/out at the same times, causing long queues. This is no surprise to the hotel, why not make sure there are more computers + staff around? (They actually only have two counters so they need at least one more!)

Lunchmeals and food at the snackbar. Kids get hungry at all hours when they are having fun. A bigger and better selection for a late lunch would be preferable.

Seating in the pool area.

Organization at the tube-water chute. First of all to give everybody a chance to go (they way it was now you would have to stand in line for a long time and wait to get a tube to ride on, while the same people could go the chute several times and just not share the tube). Also staff at the start of the chute to help children onto the tube and keeping up simple rules (preventing people to jump into the chute too soon).


Overall, Im happy, there are room for improvements but still more than good enough to make an awesome family weekend.
We stayed two nights and travelled with kids age 3 and 6.

Room Tip: Pay the little extra for the bigger room. They are A LOT bigger, the standard rooms are tiny!
  • Stayed: June 2012, traveled with family
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Thank Karin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2012

Ok rooms, with nice beds. But why is there only one person in the reception at in-check in morning ? And at out check the line was so long we had to run to the boat. The staff were not very helpfull, but actually I felt like they were overloaded with work. The pool area is nice, the kids had one long funny day. But its not enough activities there to stay there more than one day without getting bored. Awfully long lines at the pool bar. 20 minutes to buy an icecream or bear, no no no. The staff had to leave the bar, and go into the restaurant to pick up the food. Very very unpractical. Poor girls.
After all we had a nice stay all together. Very safe and family friendly hotel.

  • Stayed: March 2012, traveled with family
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Thank MoJo_oslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2012

We stayed at the Reef for 3 nights and we enjoyed ourselves. The room was clean, the swimming pools were fun and the location was excellent. Very close to the main shopping street and the harbour (we came by boat).
The swimming pools were diverse and our kids (9 & 11) enjoyed themselves very much. Not much other activities for children, but fair enough.
The breakfast was nice, but there were ants in the Apple juice dispenser. Apart from that the eating area was good.

As a hotel that is a "bathing resort hotel" they should refrain from charging extra for towels. It's not much (20 dkr), but it just seems unnecessary. The pillows vere very soft and thin. I prefer thicker and a little harder, but that is just me perhaps.

The elevators never seemed to go to the floor we wanted to go. My kids were stuck in the elevator until someone from the outside pressed the buttons to get in.

All in all we had a nice time, and can easily recommend other families with children to go there. There are areas where they can improve, but isn't there always?

  • Stayed: April 2012, traveled with family
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1  Thank Epleskrotten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2012

A nice clean hotel with very friendly staff.
Good food and service.
Great water attraction/pool for the kids

  • Stayed: March 2012, traveled on business
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1  Thank NCW_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

Perfect for a family vacation, the water land is great for kids.
Rooms a nice and clean but quite basic, no water cooker, no carpet for the bathroom.

Room Tip: Wifi didnt work in the left wing rooms facing the city.
  • Stayed: November 2011, traveled with family
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Thank Knolre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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