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“pay less, get more!” 5 of 5 bubbles
Review of Thon Hotel Brussels Airport

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Thon Hotel Brussels Airport
Ranked #10 of 12 Hotels in Diegem
genova
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“pay less, get more!”
5 of 5 bubbles Reviewed August 19, 2013

Ok, it's an airport hotel. But I also use it after spending a whole day in my car. My company has an office nearby. First good surprise: extreme efficiency at check-in (and also check out). If bad luck strikes you arrive minutes after a 747 load of tourists... Never mind, it never took me more than 5 mins. to check in (very important for a weary traveler, certainly for an impatient one like me). One signature, credit card print and no further paperwork. And all with a smile. Bar and restaurant with pleasant and friendly service, and not "fiscal" on closing time for later arrivals. And good quality. Very impressive breakfast buffet, and same efficiency at check out. Prices incredibly honest compared to normal airport hotels. Forget the common wisdom "you get what you pay for". Here it is "pay less, get more"

Guy De Palmeneire
Senior Consultant
Cathie Associates

Room Tip: There are smoking rooms!!!!!
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank gdepalmeneire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review, November 17, 2013
Dear Mr. De Palmeneire,

Thank you very much for your glowing review of the Thon Hotel Brussels Airport and for awarding us excellent scores for every aspect of your stay. It is very encouraging to read such positive comments which I've shared with the entire team.

I look forward to welcoming you back on your next visit to the city.

With warm regards,
Eline Egter van Wissekerke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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271 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
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English first
New York City, New York
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed August 18, 2013

The Hotel Thon was a great value for an overnight stay at the Brussels Airport. The rooms are very stylishly designed, clean, and comfortable. It was half the price of the other airport hotels. I would definitely stay at a Thon hotel again and hope that more open up in other locations.

  • Stayed August 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review, August 19, 2013
Dear Guest,

A stylish, comfortable & clean hotel with nice staff is exactly how we want our guests to see Thon Hotel Brussels Airport.

I hope you will chose for Thon Hotels again during your next trips!

Many thanks for your kind feed back.

Yours truly,
Eline Egter van Wissekerke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed August 14, 2013

hotel was very difficult to find due to construction on the road.
on arrival the check in was fast, room was clean and comfortable bed.
We chose this hotel based on price and distance to airport.

my issues with this hotel are:

1. No free internet, this is ridiculous, dear Mr. hotel manager/owner, do you also make people pay for electricity or water???? wake up, internet is a commodity and it should be free and i'm convinced that you are losing many customers because it's against their principals to pay for internet
2. 20 euro for a breakfast: are you out of your mind mr. Owner/Manager.
3. Parking: 15 euros for 1 night

Mr. Manager, in my point of view your pricing strategy is bit weak, you advertising low prices to increase your occupancy rate and trying to catch the lost margin from the paid services. this can be good if you have NO hotel around you. in your case there are many hotels in the same business zone, so why don't you match their prices and compete on service??? i'm 100% convinced that you will gain market share.
Work on your service!

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Tbouhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review, August 19, 2013
Dear Guest,

Due to road constructions you need to make a small detour to get to the hotel.
However I hope that our many signs were useful.

Nice that you had a smooth check in by the receptionist and that you liked the comfortable beds and the cleanliness of the room.

The advantage of booking on our own website Thonhotels.com is that you receive the internet for free during your entire stay.
Even if not booked on our website you still get 1 hour free wifi.

It's a pity that you did not try our delicious buffet breafkast with a wide selection of food and drinks.
We even have fresh orange juice, smoothies and Nespresso coffee.

As we are closely situated from the Airport, the parking is payable like every other Airport hotel.
We offer a special package with free parking and free transport for our guests who leave on holiday.

Thank you for your feedback and I hope to see you again in the future.

Kind regards,
Eline Egter van Wissekerke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 5, 2013

We stayed in this hotel for one night only - transit from Lisbon to Moscow. He liked! Very nice option - free transfer from/to airport from hotel. Near hotel - train station. Very clean room, fine bed! In short - nice hotel for transit passengers.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OlegGudovanyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review, August 19, 2013
Dear OlegGudovanyy,

How lovely that you had a pleasant stay and enjoyed the free transport from and to the airport, the nearby located trainstation, the clean room and comfy bed.

Thank you for recommanding Thon Hotel Brussels Airport to our future guests.

Hope you will choose Thon Hotels during your next transit.

Yours truly,
Eline Egter van Wissekerke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 bubbles Reviewed July 8, 2013

The room was extremely small and there was some noise coming from some disco or something. Air conditioning was not working, the bed was not very comfortable. Breakfast was too basic, there was nothing else in the neigbourhood so you have nothing to do or eat. It is behind the Canon building.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank lifeisshortbegentle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review, August 19, 2013
Dear Guest,

Thank you for your feedback concerning your recent stay in our property.

I'm sorry that the airconditioning was not working. I hope that after mentioning this to our reception an other room was directly assigned to you.

Hope to see you during your next trip to Brussels.

Best regards,
Eline Egter van Wissekerke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Diegem hotels

Reggio nell'Emilia, Emilia-Romagna, Italy
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed July 3, 2013

Small Rooms, cheap looking... The receptionist impolite, speaks a poor English language and is completey unable to make clear her requests. Any little thing she does not understand because a reason to raise the tone of her voice.

I would never again pay 50 euros for a night in this facility. It is embarassing! Poor service, rude staff, ugly rooms....
There are so many hotels in this area.... just choose another one!

  • Stayed July 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Alfian I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
1,482 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 1,626 helpful votes
2 of 5 bubbles Reviewed July 2, 2013

Physically, this place is ok both inside and outside, though in need of a facelift. We used Thon points for a one night stay recently and were very disappointed. We stayed in a superior room on a Saturday night and the place was more deserted than any other hotel I've ever seen. The restaurant was closed, as was the bar (nothing on the website prepared us for this). The shuttle bus to the airport was not operating. Taxis to and from the airport cost us USD$25 each way. The hotel is located in an office park and there are absolutely no restaurants in the area at all. The best we could do was get ripped off for dinner by the Holiday Inn next door. The desk clerk was jolly. I would not stay here again, even for free.

Room Tip: To get a good room stay at a different hotel!
See more room tips
  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LWL3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crmthon, Front Office Manager at Thon Hotel Brussels Airport, responded to this review, August 19, 2013
Dear Thon Member,

Thank you for your feed back about your stay with bonus points in our property.

I'm sorry to read that we could not meet your expectations.
Thon Hotel Brussels Airport is located in a business park close to the airport. Altough it's near the Airport, you will barely notice it as it's nice and quiet.

Our restaurant is closed in weekends but there are several nice restaurants in the small village Diegem. If you prefer staying in, you can order several dishes from an external company with delivery service to your hotel room.

We have more Thon Hotels (4* and 5*) situated in the center of Brussels. I hope they will meet your expectations.

I hope we can welcome you back in one of our Thon Hotels.

With best regards,
Eline Egter van Wissekerke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thon Hotel Brussels Airport

Property: Thon Hotel Brussels Airport
Address: Berkenlaan 4, Diegem 1831, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 12 Hotels in Diegem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Thon Hotel Brussels Airport 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Thon Hotel Diegem

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