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“This is the best airport hotel in Brussels but within a bus/taxi ride”

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Crowne Plaza Hotel Brussels Airport
Ranked #4 of 12 Hotels in Diegem
Certificate of Excellence
Finland
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“This is the best airport hotel in Brussels but within a bus/taxi ride”
4 of 5 bubbles Reviewed May 15, 2014 via mobile

This airport hotel is conveniently located but within a 5 minute ride from the airport. I always choose this hotel over the other airport hotels - in spite of the (small) distance. The hotel is very fresh and has surprisingly pretty and relaxing views to the pond in the back yard. There are practical conference facilities with bigger and smaller rooms. Restaurant is also comfortable with a buffet lunch. There is a good gym as well.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meriah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, May 15, 2014
Dear Meriah,

Thank you so much for sharing the experience you had during your recent stay with us.
We feel honoured that you choose our hotel over other airport hotels.

We are already looking forward to welcoming you soon again.

Kind regards,

Edward Kreft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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892 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Hartley Wintney, United Kingdom
Level Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed May 14, 2014

There's a regular free airport shuttle (just check last collection if you're arriving late). Check in was efficient. The room was clean, very comfortable, and well equipped, as was the bathroom. Had an excellent night's sleep. Breakfast was extensive and well presented. Can't fault it.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, May 15, 2014
Dear aquaactionimage,

Thank you for sharing the experience you had during your recent stay with us.

We couldn't wish for better comments than the ones you gave us.
Thank you for putting a smile on all our faces.

Hopefully we will be able to welcome you soon again for another excellent stay.

Kind regards,

Edward Kreft
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herne, Belgium
1 review
5 of 5 bubbles Reviewed May 14, 2014

We arrived on Saturday the 26th of April and left the next day. The room was very clean. What we really liked is that the bath and the shower were separate and that we could make coffee in our room.
In the evening we had dinner at the bar and we really enjoyed it. I must say the staff was really nice and they did their work professional.
Breakfast was very tasty and we had a lot of choice.
Also the staff at the reception was very friendly and did a great job.
We had a great stay at the hotel and we thank you for that!!!!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica_V_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, May 15, 2014
Dear Jessica_V_W,

Thank you so much for reviewing your recent stay with us.

We are delighted to read that you are so enthusiastic about our staff and our services.

Hopefully we will be able to welcome you soon again for another great stay.

Kind regards,

Edward Kreft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asse, Belgium
1 review
5 of 5 bubbles Reviewed May 14, 2014

Crowne Plaza Brussels airport is not the average hotel you expect near the airport! The green surroundings, possibility to relax in the health club, fitness and modern bar really benefit this hotel. Also the staff is very kind and helpful, special thanks to Dennis for the check-in and Myriam for the great service in the bar.

The rooms is spacious and comfortable, the bed is 100% cotton, so soft, we slept like angels! The bathroom is equipped with a separate bath and shower. The flatscreen TV works just fine and there's enough choice for something to eat in the room (meals and snacks) via Rooms Service.

We came at a Friday, so the restaurant was closed in the evening, we had the possibility to take our diner in the restaurant. The starters were fine, for the main course we chose pizza, it was well prepared and we enjoyed our meal!

The breakfast buffet was really great! So much choice and friendly staff. Ninaysingh and trainee Kevin gave us a warm service and Paolo came a few times at our table to check if everything was still okay. So a big thank you to the restaurant!

The check-out went smoothly, so again, no complaints!

Thank you Crowne Plaza for the great experience!

I would recommend this hotel to everyone!

Room Tip: It's worth it to pay something extra for a room with park view!
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, May 15, 2014
Dear Jana S,

Thank you so much for taking the time to write such a detailed review about our hotel.

We appreciate your feedback and we will definitely share it with the entire team.
I'm sure it will make them all smile.

We are already looking forward to welcoming you again for another great stay!

Kind regards,

Edward Kreft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona
Level Contributor
132 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed May 13, 2014 via mobile

I stayed here only for one night. I was flying out early the next morning, so I missed the breakfast. The room was great, with a better bed than many other hotels. I like the aromatherapy spray for the pillow!

Stayed April 2014, traveled on business
Helpful?
Thank 42Travelbug42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, May 15, 2014
Dear 42Travelbug42,

Thank you for taking the time to review your recent stay with us.

Hopefully you will have the opportunity to enjoy our wonderful breakfast during your next stay with us.

We are already looking forward to welcoming you soon again.

Kind regards,

Edward Kreft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed May 13, 2014 via mobile

Stayed in this hotel three times due to a convenient location and each time got more disappointed.

Overall the hotel is ok for a business visit. However, there were no basic supplies in the bathroom, you have to request them. The shower was warmish, no hot water accross the stay. The staff at the reception was not welcoming, the lady seemed tired with all the requests or questions to her, not even a hint of smile on her face. There was no free table at breafast, I had to share a table with a stranger.

Some small things the management need to work on to make a big difference.

Next time I will likely stay at a different hotel.

Stayed May 2014, traveled on business
Helpful?
1 Thank sgurnov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, May 15, 2014
Dear sgurnov,

Thank you for taking the time to review your recent stay with us.

I regret to read that you are disappointed in our hotel.
Please rest assured that we take every feedback to heart and that the necessary action will be taken internally.

Hopefully we will be able to welcome you in again the future and show you the true value of our establishment.

Best regards,

Edward Kreft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed May 12, 2014 via mobile

The title says it all. Great hotel but very overpriced. 20EUR for a burger and no fries! Very relaxed atmosphere however and great facilities but be prepared to spend big for a basic beer. Free transfer from airport to hotel helps. Plenty of good restaurants within 10 min walk from the hotel.

Stayed May 2014, traveled on business
Helpful?
1 Thank castlestreetboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, General Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, May 15, 2014
Dear Castlestreetboy,

Thank you for taking the time to review your recent stay with us.

We are happy to see that you find our hotel to be a great one!
Please rest assured that we take every feedback to heart as it allows us to continuously improve our services.

Hopefully we will be able to welcome you soon again.

Kind regards,

Edward Kreft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Brussels Airport

Property: Crowne Plaza Hotel Brussels Airport
Address: Leonardo da Vincilaan 4, Diegem 1831, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Diegem
#1 Romantic Hotel in Diegem
#1 Family Hotel in Diegem
#3 Luxury Hotel in Diegem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Brussels Airport 4*
Number of rooms: 315
Official Description (provided by the hotel):
Just a stone's throw away from Brussels National Airport, Crowne Plaza Brussels Airport has it all! Surrounded by the Corporate village, home of many intl companies HQs, alongside the ring leading to all European cities and flattered by a beautiful 3HA park, Crowne Plaza Brussels Airport is the ideal place to be, being for business or leisure.Combining professional conferencing, 1st class equipment and personalized service is a MUST for us. Our 315 rooms (incl. club rooms and suites) are the perfect haven of peace. Furnished with state of the art equipment on top of all standard facilities, our rooms will certainly fit your need for tranquillity to work or relaxation after work. Staying with us for leisure? No problem, enjoy the comfortable furniture and great bathroom, sit back and relax!Stay connected to the world, using our WIFI high speed internet connection in the lobby and conference room. Should you need privacy, high speed internet is as well available in the rooms.Taste one of our delicious, home made dishes in the restaurant and whenever the weather allows it, try one of our finger licking BBQ. Just thirsty? Try one of our famous Belgian beers in the bar.If you are looking for a meeting space, we certainly have what you are looking for. With many possibilities, our 900m of meeting facilities, all with daylight, will certainly fit your requirements ... more   less 
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Also Known As:
Crowne Plaza Brussels Airport
Crowne Plaza Diegem

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