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“Close to airport” 3 of 5 bubbles
Review of Crowne Plaza Hotel Brussels Airport

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Crowne Plaza Hotel Brussels Airport
Ranked #4 of 12 Hotels in Diegem
Certificate of Excellence
Atlanta, Georgia
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Close to airport”
3 of 5 bubbles Reviewed May 21, 2013

i stayed at this hotel for one night because I had to catch a flight to NYC . The hotel was most accommodating with taxi service, They picked me up at the airport and dropped me off the following morning free of charge. The room was clean and the grounds were beautiful they had a coffee machine (espresso) with no coffee pods to use. It was a sunday and the restaurant closed at 7:30 and I was rudely told that the they were closed, when there were 4 very large tables(>15 people each) being served. I went to the bar for dinner to find the service slow and the food (ribs) non-edible. If you can, you should stay elsewhere and I am an platinum member as well as Ambassador member with Priority club. They are too busy or they just don't care about the individual customer, this I can only assume from the bus load of people who where arriving. I have had much better service at Hilton Hotels. This I will consider in the future...

  • Stayed May 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Patti B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, June 5, 2013
Dear Patti B,

Thank you for being a Priority Club Rewards platinum Ambassador member and for leaving us a valuable feedback. I am pleased that you noticed the cleanliness of the room. However, please accept our deepest apologies for the issues you had encountered with the unacceptable service you received from the staff. Rest assured that your comments will be reviewed by our team and take actions accordingly. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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889 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sao Paulo, SP
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 19, 2013

Excellent hotel, super clean, would rate it 4+ stars minimum.
Rooms are clean, quiet and very comfortable. Airport about 10 minutes.
Hotel and rooms are extremely nice.
Team always willing to help.
Not cheap at all but excellent level.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cassito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, reservations manager at Crowne Plaza Hotel Brussels Airport, responded to this review, May 31, 2013
Dear Cassito,
Thank you very much for your review.
We are pleased to hear that you found the hotel a nice place to stay. We always help our guests whenever needed.

We look forward seeing you again at Crowne Plaza Brussels Airport.

Kind regards,

Francoise Rennotte
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sibiu, Romania
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed May 17, 2013

I stayed here for one night as I had an early flight from Brussels the next morning, I usually stay at the Holiday Inn Brussels airport but I got a good price so I decided to give hte Crowne Palza a try
First the good points
It is really close to the airport
The interior of the hotel and rooms are beautiful
The staff are really welcoming and friendly
Breakfast is great, loads of choice and freshly cooked

Now the bad points
The hotel is in the middle of nowhere with no other amenities within walking distance apart from a Novotel
The restaurant is not open weekends, even though I stayed on a Friday night it the only place to eat was in the bar, which has a reduced menu, I understand that this is mainly a week day business hotel but the hotel seemed pretty busy with a few large tour groups staying that Friday night and the bar area was full, people were sitting in the foyer and ordering food because there was no room in the bar and it was obviuos that the two barstaff could not cope, I am pretty sure that they had enough people staying that night to make opening the restaurant worthwhile, maybe they should review that policy. I did not want to eat in the foyer so I worked doen the road 5 minutes to the Novotel where they had a buffet service in the restaurant, 22 euros for as much as you could, it was excellent with a huge selection of food really well prepared
It costs 22 euros for wireless internet and they also charge for parking in their own carpark, seriously, if IHG don't sort this out soon and stop trying to squeeze money out of me for services that they should provide for free I will stop staying at the their hotels. I can understand parking charges at a city centre hotel but this hotel is in the middle of a business estate in the middle of nowhere and 22 euros for internet is shocking.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gareth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this review, May 29, 2013
Dear Gareth J,

Thank you for taking the time out our your busy day to share your thoughts and comments regarding your stay with us. Please accept our sincere apology for the shortcomings you experienced during your stay. I have taken note of your valuable comments and have shared these with our management team for review. Rest assured that the points you've raised will be used to monitor and improve the quality and services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 9, 2013

This hotel is a very short (5-10min) drive from the airport, for those who have quick meetings, and need to be on their way again soon.
I was only there for one night, but the service was great.
The hotel has an airport shuttle which runs frequent enough (every 15-30min if I remember correctly).
Checking in was quick, easy, and hassle free.
The room was neat, clean, and comfortable.
The receptionist was helpful - my colleague and I wanted to squeeze in at at least one "must see", and were given the option to take the bus or train into town. The bus stop is diagonally across the hotel, but we opted for a 20min walk to the train station, to get in as much of Brussels, given the short stay. The bus is also available to the train station.

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Aurora M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, reservations manager at Crowne Plaza Hotel Brussels Airport, responded to this review, June 3, 2013
Dear Aurora,

Crowne Plaza Brussels Airport appreciated your review on TripAdvisor. It is true that are shuttle bus is frequent (every 20 minutes).

We are happy to hear you had a great time at Crowne Plaza Brussels Airport. We hope to at you service some other time.

Kind regards,

Francoise Rennotte
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

Rooms are clean, quiet and comfortable. Airport is a mere 5 minute, free shuttle ride away. Somewhat pricey. Breakfast is 22 Euros. Overall, if you are looking for a slightly more upscale airport hotel either before or after a long flight, this is worth considering.

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CaptBoons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, reservations manager at Crowne Plaza Hotel Brussels Airport, responded to this review, May 31, 2013
Dear CaptBoons
Thank you for posting a review about Crowne Plaza Brussels Airport. A review is always appreciated by Crowne Plaza Brussels Airport.
We are happy to hear that you tell others to consider our hotel for a stay.

See you at Crowne Plaza Brussels Airport

Kind regards,

Francoise Rennotte.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sitges, Spain
Level Contributor
422 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
4 of 5 bubbles Reviewed May 6, 2013

I get booked into this hotel because our Brussels office is over the road in the Corporate Village. There's a free shuttle bus that runs very frequently between the Village and the airport very close by. This is an airport hotel, but you'd never know it until you go outside. The quality of sound proofing is very high. I've been coming here for years yet the rooms always look new. The bathrooms are of a very high specification, plenty of shower pressure and the designer clearly understands the needs of wet shavers and contact lens wearers. The beds are incredibly comfortable but could do with some better quality pillows. The office set up for business traveler is also very good with an excellent quality chair. The only criticism I have (and something I'm looking out for now) is like many places a lack of power points for chargers. There was only one at the desk and I found another by the bed under the integrated table.
Breakfast was really good, though not really worth the 22Eu flat charge. Couldn't there be a lower charge for the continental eaters?
Wifi was excellent coverage and a good speed, but for 22Eu it had to be so. Of all the places I stay this is one of the most expensive for connectivity, something which is becoming so essential in our daily lives.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, reservations manager at Crowne Plaza Hotel Brussels Airport, responded to this review, May 31, 2013
Dear Stevejnb,

Thank you for visiting Crowne Plaza Brussels Airport for many years. It is nice to hear that you are very pleased about our hotel services and quality wise.
We regret to hear that you found our breakfast not up to level as expected. We would appreciate to receive your detailed feedback on our breakfast so we would be able to meet your expectations upon your next visit.

Crowne Plaza Brussels AIrport always values the feedback of our guests.

Kind regards,

Francoise Rennotte
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toulouse, Midi-Pyrenees, France
Level Contributor
3 reviews
5 of 5 bubbles Reviewed April 29, 2013

I stayed one night in this hotel and I really enjoyed it. We had a great greeting and the team members were all very welcoming and smiling. We had dinner at the restaurant, the menu was very nice and the quality of the food was very good. For the breakfast, it was an amazing buffet with many choices of food and drinks, we could get fresh orange juice and real expresso. The restaurant has a view on a park, which is very nice knowing that we are only 5 minutes from the airport! The room was very confortable, we could get a good sleep. We also went to the health club downstairs which has a spa and a hammam. This was a good surprise as we really needed to relax! We highly recommend this hotel.

Room Tip: Rooms on the side of the park have a nice view. It was also very quiet.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hannah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrowneHotel, reservations manager at Crowne Plaza Hotel Brussels Airport, responded to this review, May 31, 2013
Dear Hannah,

Thank you for recommending Crowne Plaza Brussels Airport.
We appreciate the time you took to write this review.

The team is very pleased to hear you has a nice and joyfull stay.
We hope to see you again at Crowne Plaza Brussels Airport.

Kind regards,

Francoise Rennotte
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Brussels Airport

Property: Crowne Plaza Hotel Brussels Airport
Address: Leonardo da Vincilaan 4, Diegem 1831, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Diegem
#1 Business Hotel in Diegem
#1 Romantic Hotel in Diegem
#3 Luxury Hotel in Diegem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel Brussels Airport 4*
Number of rooms: 315
Official Description (provided by the hotel):
Just a stone's throw away from Brussels National Airport, Crowne Plaza Brussels Airport has it all! Surrounded by the Corporate village, home of many intl companies HQs, alongside the ring leading to all European cities and flattered by a beautiful 3HA park, Crowne Plaza Brussels Airport is the ideal place to be, being for business or leisure.Combining professional conferencing, 1st class equipment and personalized service is a MUST for us. Our 315 rooms (incl. club rooms and suites) are the perfect haven of peace. Furnished with state of the art equipment on top of all standard facilities, our rooms will certainly fit your need for tranquillity to work or relaxation after work. Staying with us for leisure? No problem, enjoy the comfortable furniture and great bathroom, sit back and relax!Stay connected to the world, using our WIFI high speed internet connection in the lobby and conference room. Should you need privacy, high speed internet is as well available in the rooms.Taste one of our delicious, home made dishes in the restaurant and whenever the weather allows it, try one of our finger licking BBQ. Just thirsty? Try one of our famous Belgian beers in the bar.If you are looking for a meeting space, we certainly have what you are looking for. With many possibilities, our 900m of meeting facilities, all with daylight, will certainly fit your requirements ... more   less 
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Also Known As:
Crowne Plaza Brussels Airport
Crowne Plaza Diegem

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