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“The standard is getting lower” 3 of 5 bubbles
Review of NH Brussels Airport

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NH Brussels Airport
Ranked #2 of 12 Hotels in Diegem
GreenLeadersBronze level
1 review
“The standard is getting lower”
3 of 5 bubbles Reviewed September 4, 2013

I've been staying in this hotel few time a year for the last 3 years and I must sadly say that the standard of service is getting lower.
Since some time each room I was given had a different TV set with a lot of channels missing or coded randomly.
A recent upset was the Brasserie. This year the hotel decided to shring down the menu which to me was a very bad move. Not only that there is little variety but also the prices are very high. The quality of food still at a B- level for me.

  • Stayed August 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with NH Hotels

Helpful?
Thank Roch M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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853 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
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  • English first
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English first
Amsterdam, The Netherlands
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 bubbles Reviewed September 3, 2013 via mobile

Never anymore! I am staying at this hotel this week, full week. Nothing special with rooms and structure, surely not fulfilling the standards of a 4 stars hotel and clearly overpriced.
The restaurant is just disgusting!!!!
Any person from the street would be able to cook something more decent!!!

Menu is very much for a budget fast food but at the price of a good and qualified restaurant. Food is of very very poor quality!!!
Never anymore!!!

  • Stayed September 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank M_R_A_AMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zeeland, The Netherlands
Level Contributor
118 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

Booked the hotel to ensure I got my flight at Brussels airport the next morning, due to daily traffic jams. The hotel is located in a business park, with bus and train nearby and 10 minutes from the airport. Also I foundation it strange the reception didn't speak Dutch, but only English. The hotel is quite new and very well organized. Everything is very clean, rooms are very nice with a separated bathroom. There is an option to eat, like salads or a hamburger. Instead of parking my car at the airport for 99 euros I hooked the room park and sleep and shuttle for 89 euro's. Free bed and 10 euro's cheaper.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anton_V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augusta, Georgia
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 29, 2013

I stayed there one evening prior to flying back to the US and it was a positive experience. The room was big, well lit, and with fine accomidations. I travel enough to notice a well maintained and well furnished room, and they truly did a nice job. I would certainly reccomend this hotel and would stay there again without hesitation. My experience with the NH Chain of Hotels has always been very good!

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with NH Hotels

Helpful?
Thank hutchensgd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed August 28, 2013

This is a very good hotel for business trips and stop-overs. The staff are friendly, the fascilities are in a good condition, comfortable and clean. The breakfast selection is good. The airport shuttle is convenient. It's not close to the city cenre so some travel is required to visit but the Diegem station is on the hotel's front step, so not that inconvenient.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EDR21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed August 28, 2013

I only stayed here for one night, which was more than enough.

When our group arrived we were told the restaurant had closed and that there was no food available. I asked about a night-time room service menu but was clearly told there wasn't one, I even double-checked this as it sounded unusual. A few of us had to take a taxi into town to get some food, then the next day we were told that there was a night-time menu...

We were also told the bar was closed although we could plainly see people being served at the bar. We pointed this out to the receptionist (you can see the bar from the reception desk) and he said that no, they weren't being served. It was almost comical as he was standing in front of us lying through his teeth. He did at least have the decency to look uncomfortable about saying it.

The Internet was intermittent, the receptionist was uninterested in this.

The shuttle bus won't run at "quiet times". This means most of Friday apparently, so I had to get another taxi to the airport. Although this is advertised as an airport hotel it was around €15 for a taxi.

It really seemed as though the staff at the desk were deliberately trying to treat us as poorly as they could. They told us outright lies more than once and were completely uninterested in helping with anything.

Stayed July 2013, traveled on business
Helpful?
1 Thank JJJamieson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiryat motzkin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 25, 2013

Stayed at this hotel for one night last week.

the hotel is a minute walk from the Diegem train station.
the staff is very nice and helpful the rooms are very large and clean!

overal a great hotel if u want to stay close to air port!

Room Tip: If u stayed before at the NH hotels ask if u have any credits. u may get a free taxi to the airpo...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vadim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Brussels Airport

Property: NH Brussels Airport
Address: De Kleetlaan 14 | Airport Area, Diegem 1831, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Diegem
#2 Luxury Hotel in Diegem
#3 Romantic Hotel in Diegem
#4 Business Hotel in Diegem
#4 Family Hotel in Diegem
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Brussels Airport 4*
Number of rooms: 234
Official Description (provided by the hotel):
The gateway between Brussels and the rest of the world, the NH Brussels Airport is located just a few minutes from both the Brussels National Airport and the city center. ... more   less 
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Also Known As:
Nh Brussels Airport Hotel Diegem
Nh Hotel Diegem
Nh Hotels Diegem

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