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NH Brussels Airport
Ranked #2 of 12 Hotels in Diegem
Certificate of Excellence
GreenLeadersBronze level
Reviewed February 8, 2013

This hotel has great potential: Spacious & clean room (superior), nice public areas, close to the airport by shuttle, within 10 min walk from Diegem village, helpful & friendly staff. I took down my rating for the following 3 reasons:
1) The coffee in an otherwise quite standard breakfast was AWFUL! It came from a machine, which had several buttons (espresso, coffee, ...), but it all came out the same, with an overpowering taste if bad instant coffee. Please NH, switch to a machine that grinds the coffee fresh.
2) The room was very hot, and adjusting the thermostat did not change anything. Note that this was Febraury in Belgium, with outside temperatures just above freezing. And, as in many modern hotels, you can't open the windows.
3) The WiFi was free, but excruciatingly slow. I ended up going with the paid Wifi, but this wasn't any great shakes, either.
Again - fix these things and I'll be happy to stay during my next trip, too.

  • Stayed: February 2013, traveled on business
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Thank J_and_B_Snorkelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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404 - 410 of 912 reviews

Reviewed January 27, 2013

I'm staying at NH BRUSSELS AIRPORT on a regular basis for business. It is located next to the airport (free shuttle service) and near to a train station going to Brussels dowtown. Rooms are spacious and confortable, very quiet. The staff is nice and helpfull. 2 problems : the quality of the food at breakfast is below standard, and the restaurant at night is often crowdy, noisy with a rather slow service. Last time, I had to eat in my room (room service takes 30 min to be served in average). It's probably better to have diner outside, I've heard there is an Italian restaurant at a walking distance.

  • Stayed: January 2013, traveled on business
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Thank IoDaGi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2013

It looked quite promissing from the start. It wasn't the first time I spent an overnight in an NH Hotel as I have quite frequently stayed in NH Ghent & NH Luxembourg but it was the first time in Brussels. The shuttle from the airport is very convenient. Diegem station in front of the hotel is also a big advantege if you wan't to go to the centre/airport quickly, but that's it. In the standard room I had the management did not even try to hide quite significant tear & wear - disgusting black grouting in the bathroom, old tv with remote which purely must have been thrown at the wall more than once, hotel brochures with dog ears - simply embarrasing and disrespectful to a customer. Furthermore the free wifi they offer is slow, soooooooo sloooooooooow...... In addition the tv channels they offer are mostly french & flamish speaking. When I came to the room I took a quick shower then went for a dinner in Brussels centre. When I came back at 10 pm there was no hot water. The same situation in the morning at 6:30 am. In a 4 star hotel I paid 175 Euro for an unpleasant room, with no hot water & no breakfast included in that price. It's simply embarrrasing. Do not expect an apology at the reception - having informed them about hot water problem, the receptionist simply answered - yes, we have problems with hot water in some rooms and it's being fixed right now. Not a single [--] "sorry" whatsoever.

  • Stayed: January 2013, traveled on business
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Thank Stanislaw K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

Apart from being out in the middle of the business district of no where land this hotel was nice. It was hip and refreshing. Not so drab like so many other hotels. We were only here for one night passing through to catch a flight to the USA on a Saturday. Know that the courtesy shuttle does not run on this day. You will need to take a cab or the bus. When i first entered my room I was greeted with a give bag full of colorful toiletries. The rooms are very modern with huge windows. I love outside light, so for me this was great. It happened to be raining the day I was there. The bed was comfy and if you have specific requirements for special pillows such as soft, hard, etc.. the hotel will accommodate your request. The room bathroom has both a tub to relax and a walk in shower. The bus stop to take you into town is right outside. I think this place is worth the 10 or so minute ride into the city. Of if passing through a great find.

  • Stayed: November 2012, traveled on business
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Thank jenna_samchar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012

Pros:
- Cisco, DHL, etc offices within walking distance,
- hotel right next to Diegem strain station, quick access to Brussels Central and Nord stations,
- the staff is very helpful and courteous,
- free wireless internet everywhere.

Cons:
- 150-170 EUR's for a room seems to be a bit pricey, although this is a four star hotel, I did not really feel like it's worth it,
- restaurant is very expensive, too, around 25-30 EUR's per meal. And 20 EUR's for a buffet breakfast is just a bad joke,
- the wireless internet speed took me back to 1996 - I thought I am was using a 56K modem.

To sum it up: don't go there unless you have to - for instance, if you are taking the CCIE lab, and don't want to take the risk of getting stuck in a traffic jam, this hotel is for you.

  • Stayed: December 2012, traveled on business
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1  Thank netbakter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2012

The property is a clean and spacious one. The rooms are large, well appointed. The rooms are refreshing and clean. The bathrooms are clean and fantastic. The hot breakfast option is simply wonderful - they also take custom orders and we get variety of options. The hotel is just off the Diegem Station, a 2min walk. The train to Brussels Central will take just 15min. THe airport is just 10min drive. The restaurant has limited options for dinner... Great place for family or business traveller.

  • Stayed: November 2012, traveled on business
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Thank premwilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2012

I visited the company opposite and traveled by air, so the recommendation for this hotel was perfect. The staff is friendly and efficient and the rooms good. I met with a business partner for dinner in the hotel and I was happily surprised with the choices, the quality and the costs of the meal.

  • Stayed: November 2012, traveled on business
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Thank JanWillem V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Brussels Airport

Address: De Kleetlaan 14 | Airport Area, Diegem 1831, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Diegem
#2 Luxury Hotel in Diegem
#3 Romantic Hotel in Diegem
#4 Business Hotel in Diegem
#4 Family Hotel in Diegem
Price Range: $80 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Brussels Airport 4*
Number of rooms: 234
Official Description (provided by the hotel):
The gateway between Brussels and the rest of the world, the NH Brussels Airport is located just a few minutes from both the Brussels National Airport and the city center. ... more   less 
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Also Known As:
Nh Brussels Airport Hotel Diegem
Nh Hotel Diegem
Nh Hotels Diegem

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