We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awfully expensive and unhelpful staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
NH Brussels Airport
Ranked #2 of 12 Hotels in Diegem
Certificate of Excellence
GreenLeadersBronze level
Reviewed September 8, 2012

Standard NH style, maybe bigger room than usual, but at an extremely high price: 170€ per single with company special rate.
Breakfast is good but not as much as the ones this chain offers in Spain.
Avoidable

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dr_cooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (936)
Traveler rating
Traveler type
Time of year
Language

440 - 446 of 936 reviews

Reviewed September 2, 2012

I stayed for 2 night for business. The staff was very helpful. The location, while not close to anything of interest, is right next to the train station which gets you into Brussels easily. The room was sleek, modern and spacious.

  • Stayed: August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sleepert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2012

The NH Brussels Airport hotel is located not at walking distance from the airport and far from the Brussels city centre. It is in the heart of a sort of industrial/business area, very convenient for those who are working in the several big companies in that neighbourhood. Just cross a road and you are at the Diegem railway station, but there are only two trains a hour to downtown.
No matter how many times you spend there during a year, the front desk will always ask you if it is your first time there (can't they check in the database?). And no matter if you have expressed your room preferences in the past. Nobody will ever remind it.
Rooms are showing the signs of time, the mattresses in most of the rooms are not comfortable and should be replaced. Bathroom goodies are basic. The wifi - recently given as complimentary - can be poor in many rooms, including the very noisy one situated on the ground floor, few steps from the lobby.
Breakfast is OK, but watch if there are groups of tourists - especially when the week end approaches - as the buffet offer can become quite limited and is not so often replenished. The room service is extremely modest like the choice at the restaurant. There are a couple of good restaurants in the not so far (15 min walking) Diegem village and recently a very good Chinese one opened in the vicinity.

Room Tip: Never accept rooms on the ground floor.
See more room tips
  • Stayed: August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Giovanni141967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2012

THis hotel lies in an industrial area, ca 10 minutes by car from the airport and next to the trainstation of Diegem, where hardly trains stop. Hotel room OK. Restaurant kind of poor (vfew selections and expensive)

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
1  Thank JRR73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012

I use this hotel by preference when in Brussels on business. It's close to the airport and directly across from the train station (about 20 minutes into the city centre on a regular schedule). The rooms and the service have always been good, and everything works as expected. The price does seem to fluctuate rather a lot, but that's the case for other hotels in the area as well. Service at the desk can be slow at peak check-in / check-out times, and given the emphasis on business travellers I think they would do well to put on an extra person for those periods.

Taxi drivers at the airport can be a bit sulky when they find out you're only going to this hotel, but the hotel shuttle does not operate full-time so don't let them put you off to the shuttle unless you're sure it's operating.

  • Stayed: June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

Located just across the road from a train station that brings you into city center (5 euros return) and beside the airport - which was ideal.

If you are going to a holiday and want to stay out late, then it's not as good of a location as the last train is at 23:22 and a taxi back is about 30 euros. If you factor that into the price, it may still be cheaper to stay here than in the center - it's also a lot quieter here as I've stayed here the central square before, which was great walking back to the hotel but was loud.

Hotel was very good, clean rooms that has most amenities, free WI-FI in the lobby and a range of internet access available in the rooms.

If you have a car then it's best to park outside, it's free but there is very limited spaces, otherwise there is the underground car park at 15 euros per night.

I like this hotel, I've used it a few times and will definitely go back.

  • Stayed: July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hoteles
1  Thank MTBB27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2012

Nice hotel convenient to the Diegem train station (although you can't hear the trains in the room). Rooms and lobby are clean and well kept. Excellent breakfast served every morning. Better suited to business travelers rather than families, but I think that is their staple client (business travelers). We were there on an anniversary celebration and were offered champagne on the house as part of the celebration.

Room Tip: Ask for a room on the side of the hotel away from the train tracks.
See more room tips
  • Stayed: February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tripsterman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Diegem
0.7 mi away
Novotel Brussels Airport
0.3 mi away
Van der Valk Brussels Airport
0.6 mi away
Ibis Budget Brussels Airport
Show Prices
Show Prices
Show Prices
0.7 mi away
Ibis Brussels Airport
Ibis Brussels Airport
#9 of 12 in Diegem
665 reviews
1.7 mi away
Sheraton Brussels Airport Hotel
0.6 mi away
Parker Hotel Brussels Airport
Show Prices
Show Prices
Show Prices

Been to NH Brussels Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about NH Brussels Airport

Address: De Kleetlaan 14 | Airport Area, Diegem 1831, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Diegem
#2 Luxury Hotel in Diegem
#3 Romantic Hotel in Diegem
#4 Business Hotel in Diegem
#4 Family Hotel in Diegem
Price Range: $77 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Brussels Airport 4*
Number of rooms: 234
Official Description (provided by the hotel):
The gateway between Brussels and the rest of the world, the NH Brussels Airport is located just a few minutes from both the Brussels National Airport and the city center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Travelocity, Priceline, Hotwire, Cancelon, Orbitz, getaroom.com, TripOnline SA and HotelQuickly so you can book your NH Brussels Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Nh Brussels Airport Hotel Diegem
Nh Hotel Diegem
Nh Hotels Diegem

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing