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“It has a purpose”

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Novotel Brussels Airport
Ranked #3 of 12 Hotels in Diegem
GreenLeadersBronze level
Shrewsbury, United Kingdom
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“It has a purpose”
Reviewed August 28, 2013

The hotel was very clean & modern,reception staff were very efficient,our room was clean tea & coffee available,bathroom was spotless,bar prices was expensive but had a good choice of beers,we had a continental breakfast was basic but all fresh food.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank youngy-53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, September 2, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team.
Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
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English first
Northwich, Cheshire
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 27, 2013

Stayed here for the Belgian Brand Prix and whilst the hotel is nice enough there are a couple of issues. Firstly, the food is terrible - don't eat the overpriced rubbish in the hotel restaurant but turn right out of the hotel reception to the roundabout and take the path to the left (signposted Zaventem Centrum) and follow this all the way through the residential estate. It's about 10 minutes to the town centre and there is a choice of restaurants plus an off licence/convenience store.
Secondly, they could do with a few more drawers or shelves to put your clothes in. One small hanging area is not enough, where do you put your socks and pants!?
Good point is that the bathroom is well laid out and the bed very comfortable. Not a bad place for a short stopover

Room Tip: This hotel is surprisingly quiet considering it's near the airport.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Montycake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, September 2, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team.
Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winsford, United Kingdom
2 reviews
Reviewed August 27, 2013

We stayed at the hotel as part of a Grand Prix package. The hotel itself was very clean, the room was more than comfortable, providing tea/coffee facilities, fridge and safe. The bathroom had a selection of towels, hairdryer, shaver point and a selection of soap and shower gel. The towels/soap/tea/coffee/milk were replenished every day. There is room service available with an extra charge of 15%. The restaurant was very nice but expensive. It was buffet style providing salads, soup, hot food and desserts. You could eat as much or as little as you wanted for the cost of 24 euros EACH. The cost of drinks were extra. The breakfast was included in our price but we found out that it is usually charged at 20 euros. You had a selection of breads & croissants, jams, yogurts, ham & cheese, cereal, boiled eggs, juice, tea & coffee. No hot food at all. The hotel in general was a very nice place to stay but I would definitely eat elsewhere for value for money. 10 minutes down the road we found a lovely village that had a few restaurants, bars and a convenience store that provided all you could need at great prices

Room Tip: we were in room 255 which was on the left side of the hotel which had a view of the Samsung building...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, September 2, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team.
Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level 4 Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 26, 2013

I had the pleasure of staying here one night, indeed, sleeping for only 3 hours before getting up for an early flight. It was SO worth it to book this hotel rather than stay in the airport. The shuttle was very prompt in picking me up. On arrival, check-in was quick and easy and done with big smiles by the desk staff. The buffet dinner was a welcome, delicious treat after a long day of traveling. The room was neat, the bed very comfortable, and I got a great, solid sleep before getting up and getting out early for my flight. This hotel is less than 5 minutes from the airport and the shuttle can take you as early as you need to go. This was a very positive experience and I would most definitely stay here again!!

Room Tip: The room was quiet and, despite its close proximity to the airport, I did not hear one plane.
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heidi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, September 2, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team.
Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bad Schonborn, Germany
Level 6 Contributor
150 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed August 25, 2013

We arrived late night before leaving from Brussels Airport. The room was clean, fairly small, but had a nice bed, which gave us a good rest. Very positive was that the seabed was prepared before arrival, so the room was all set. The receptionist was very friendly, as we had to leave very early we didn't opt. in for breakfast.
We booked the hotel ahead of time for a really low price, so look out for the pre-pay rates for this Novotel, the price / value (incl. Parking!) is hard to beat.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adpalme1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, September 2, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team.
Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandhurst, United Kingdom
Level 3 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 23, 2013 via mobile

Stayed in this hotel for 4 nights this week with 2 work colleagues. On arriving at hotel via the airport shuttle we experienced a quick and easy check in. The rest of the week followed suit. Breakfast was very good with a vast choice. Everyone in the hotel served you with a smile. Great service.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, September 2, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team.
Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
avikedem
Level 4 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 23, 2013

Great hotel for stay before or after a flight to Brussels. Our family (14 people !!!) stayed in four rooms on arrival and 3 rooms in departure during August. Rooms were great for 2+2
Sleep was excellent on top quality beds. Breakfast was expensive 20 Euro for adults ( free for children up to 12 years) but worth every Euro!!! Very close to airport ( 5 minutes drive). Excellent free shuttle every 20 minutes 24/7. Great and huge free parking area. Accor at its best.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank avikedem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, September 2, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team.
Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Brussels Airport

Property: Novotel Brussels Airport
Address: Leonardo da Vincilaan 25 | Bedrijvenzone Diegem-Vuurberg, Diegem 1831, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Diegem
#3 Family Hotel in Diegem
#4 Romantic Hotel in Diegem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Brussels Airport 3*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Brussels Airport hotel is located 30 min by train from the centre of Brussels. This 3 star hotel is the ideal base for a business trip to the Belgian capital or to the Heysel Exhibition Park. Connected by a free 24 hr shuttle to Brussels Airport, the hotel features 209 modern and comfortable rooms, plus 9 modular meeting rooms and a fitness centre. The bar and restaurant, open until midnight, boast views of the garden. ... more   less 
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Also Known As:
Novotel Brussels Airport Hotel Diegem
Novotel Hotel Brussels Airport
Novotel Diegem
Novotel Hotel Diegem
Diegem Novotel

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