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“Novotel Brussels Airport”

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Novotel Brussels Airport
Ranked #3 of 12 Hotels in Diegem
GreenLeadersBronze level
Reviewed May 3, 2013

Very close to Brussels airport. Hotel has it's own bus to take visitors from/to airport every half an hour. Service is very well. Friendly personnel. Two desktop computers in the lobby. No minibar in the rooms.

  • Stayed: April 2013, traveled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
2  Thank Dmitry_Moscow_RU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded May 24, 2013
Google Translation

Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,

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489 - 495 of 1,361 reviews

Reviewed April 30, 2013

Room overall was spotless and a great size. Bathroom had a drench shower and had no issues that it didn't have a bath. My only critique is the bed was extremely firm, a mattresses topper would be the icing on the cake. I didn't get time to use the gym and or the outdoor pool;which is good offering considering the size of the hotel and is location.

Breakfast was ok. Buffet style with tea and coffee rationed! Sadly no waffles.

Bar had 4 draught beers Leffe Braun and Blonde, Stella and Hoegarden. And the barman who looked after us would have been at home in a 5 Star hotel. He really looked after us using his excellent customer service skills.

The complimentary shuttle bus is frequent and a great addition only ten minutes from the airport. It is a shame about the lack of shops in walking distance, so dont forget your toothpaste! The Novotel would be wise to have a small stock of essentials.

Stayed: April 2013, traveled on business
2  Thank louisesw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded May 3, 2013
Google Translation

Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

Service was great overall, but the taxi service was very limited. Granted, this is not entirely the hotel's fault, but keeping your guest waiting for 25 minutes in the lobby while a prearranged taxi fails to arrive is a slight annoyance. Otherwise, the rooms, facilities and service (especially in the restaurant) were great.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank Jyester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded May 3, 2013
Google Translation

Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013

Excellent service and good value for money. Restaurant had a nice atmosphere. Rooms are nicely refurbished and gym was good. Internet is fast and free even in the rooms. However there were no real entertainment channels on TV. Strongly recommend if you need an airport hotel in Brussels.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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3  Thank AlexOAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded May 3, 2013
Google Translation

Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

The seafood expo was in town so the city centre hotels seemed to think it is ok to stick 200€ on each room per night. The alternative was to stay at an airport hotel and then commute into Gare Centraal on one of the regular trains.

Pros: clean, reasonably sized rooms (not as large as Tour Noire); free shuttle bus to/from airport; nice staff

Cons: nothing else around it; shuttle is an 8-sweater mini-bus (whereas other hotels have coaches); pool is outside and unheated

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GroverUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded May 3, 2013
Google Translation

Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2013

Great place to stay if you don't mind staying away from the city (we actually preferred it in Brussels). Centrally located for trips to Gent, Antwerp. Fairly typical airport hotel: highs-great staff with good english, free shuttle to the airport (and public transportation to reach downtown), bedrooms were modern and comfortable. Downsides: Paid parking each night (I honestly don't understand how Europeans pay for parking in an area with so much space outside the city), restaurant is overpriced. Honestly, great value for those passing through the airport-skip the food tho and grab something quick at the airport and save yourself some money.

  • Stayed: December 2012, traveled with family
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2  Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded May 3, 2013
Google Translation

Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2013

Comfortable, spacious room equipped with tea/coffee facilities, minibar. Bathroom with shower and bath tube, fully equipped. Air-conditioning heated the room properly during cold days. Wifi worked good. There is free shuttle bus to and from the airport just in front of the reception, good to get to the train going to the centre of the city.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MyskaHryzka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded May 3, 2013
Google Translation

Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Brussels Airport

Address: Leonardo da Vincilaan 25 | Bedrijvenzone Diegem-Vuurberg, Diegem 1831, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Diegem
#3 Family Hotel in Diegem
#4 Romantic Hotel in Diegem
Price Range: $85 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Brussels Airport 3*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Brussels Airport hotel is located 30 min by train from the centre of Brussels. This 3 star hotel is the ideal base for a business trip to the Belgian capital or to the Heysel Exhibition Park. Connected by a free 24 hr shuttle to Brussels Airport, the hotel features 209 modern and comfortable rooms, plus 9 modular meeting rooms and a fitness centre. The bar and restaurant, open until midnight, boast views of the garden. ... more   less 
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Also Known As:
Novotel Brussels Airport Hotel Diegem
Novotel Hotel Brussels Airport
Novotel Diegem
Novotel Hotel Diegem
Diegem Novotel

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