We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A solid stay at Zaventem airport”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Novotel Brussels Airport
Ranked #3 of 12 Hotels in Diegem
GreenLeadersBronze level
Jericho, Vt
Level Contributor
216 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“A solid stay at Zaventem airport”
Reviewed April 11, 2013

This hotel is a solid choice for staying at the Brussels airport. The rooms are very quiet, clean, not overly large but with all the amenities needed for a pleasant stay. The staff is efficient, friendly and helpful. The parking lot is easily accessible. Definitely can recommend it.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DutchOmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, April 12, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,316 reviews from our community

Traveler rating
    292
    643
    276
    66
    39
See reviews for
328
324
127
452
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Nashville, Tennessee
Level Contributor
110 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 10, 2013

Perfect location for going to the airport. It takes 5 minutes with their shuttle. They leave every 20 minutes in the morning. Staff was cooperative. Rooms relatively small but did have also a two seater couch and an excellent desk setup. There was a mess up about the excellent breakfast they serve which we were told was free. They finally rectified the problem. I would stay again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HarveyAs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, April 12, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tervuren, Belgium
Level Contributor
321 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed April 3, 2013

I booked my whole team in this hotel for the yearly Infosecurity Trade Show in Brussels. Other years we stayed downtown Brussels but staying in the airport Novotel proved to be a very good choice. We only needed 15 minutes to get to the trade show. Other years we lost at least half an hour more in traffice. There is ample parking as well.
I live close to the airport myself but stayed overnight here to be with my colleagues. I did not wake up a single time from airplane noise; as a matter of fact, I have more airplane noise 15 miles away than in this hotel which is just next to the runway.
Breakfast, cleaning, bar : everything as it should be. Will come back next year. The manager is also a great guy, he waived me goodbye and seemed very happy with our business !

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank degtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, April 9, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 23, 2013

typical airport hotel. Functional with free shuttle service. Mostly for business trips. Ok for private trips but better to have a car. City center not too difficult to reach by public transportation but not very idirect and easier by car. Very few facilities in close area from hotel (pubs, restaurant, etc...).

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Denis_from_Belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, March 25, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 17, 2013

The hotel is a little tired but perfectly clean. The bed was comfortable and the shower powerful. We stayed in a room facing the main road and it was well insulated, so that the traffic or flight noise was not loud. The staff were polite and helpful and spoke several languages.

Given most people will only be there one night while in transit, it is perfectly acceptable. It is also considerably better value than a lot of the other airport hotels. There was reasonable choice at breakfast, though I didn't think it was as good as other Novotels I have stayed in.

While not on the airport site, it is a very short (3 minute) car ride away and there is a complementary mini bus that runs frequently throughout the day - the stop is by the other hotel buses at the airport and takes the service roads rather than the motorway.

If I had to stay near Brussels airport again, I would stay here.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clarinda_Vine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, March 25, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
53 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed March 16, 2013 via mobile

Needed to spend a night in Brussels between connections and selected this hotel, which has a complimentary pick-up & drop-off from/to the Brussels airport. The shuttle takes rounds every 20 or so minutes. The location is barely a 5 min. drive from the airport. The rooms are nice and the staff is also very helpful. Room size is also good. On weekends it's mostly a much lower room tariff.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shreyance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, March 25, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
61 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed March 10, 2013

Novotel Brussels Airport
We needed an inexpensive place to stay near the Brussels Airport (BRU) prior to a departure the next day. We looked around and chose the Novotel based on price and the fact that they had a free shuttle to the airport. For the most part, this stay was a “you get what you pay for” – it was not great, but it was cheap.

We had taken the train to Brussels and needed to get from the airport to the train station. We called the hotel and were told the shuttle bus routinely departed about every 15 minutes. So, we went the depot where the hotel shuttle buses picked up/dropped off passengers and began to wait. And wait. After 40 minutes, a decent sized crowd for the Novotel had gathered. Eventually, a small van showed up to pick us up – and it was woefully too small to fit everyone. We were lucky enough to get on this shuttle, but they crammed as many people as they could in the van and left at least another van load or two standing on the platform. They brought us to the front of the hotel and then we queued for the checkin, where we proceeded to wait again for a very long time. Finally, we were given a room and we dragged our stuff down the crowded hallway to our room. Frankly, this room was what, in the U.S., we would call a motel room. Granted, this hotel does not advertise “luxury” and the room was clean, but it was basic with few to no amenities and the bed was similar to a slab of granite.

Another issue with this hotel is that there is almost nothing within walking distance of the hotel. We were very hungry and checked the hotel restaurant and were not impressed with the food selection or the price. So, we ventured out into the rainy weather (it is Belgium – expect rain!) and walked around looking for an alternative. The short answer is that there was no alternative. So, we decided to make the best of it and eat in the hotel. The meal was not very good in taste or service – it was an expensive buffet style meal. We found little to enjoy on the menu, but picked through and found enough to hold us over until morning.

Unfortunately, in the morning, we had an early flight and that required us to catch the very first shuttle available. We rose much earlier in hopes of getting breakfast and to ensure we did not miss the shuttle. It is good that we rose early – not so much for breakfast, since that opened only a short time before we needed to depart, so we were stuck wolfing down some food as we walked out the door, but mostly because there was a decent queue for the shuttle and, had we not gotten there early, we may not have gotten to the airport in time. If you stay here and have an early flight, plan accordingly.

At the end of the day, it is difficult to recommend the Novotel unless you absolutely must stay someplace cheap and close to the airport. It is difficult to recommend the Sheraton at the airport, due to its cost. It is at least three times more expensive that the Novotel, with no free internet, etc. However, the Sheraton is very, very convenient since it is in the airport itself and has many more amenities. In this case, you really must weigh the cost/benefits of each hotel to make an informed choice.

Room Tip: stay somewhere else
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steph_Richardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this review, March 25, 2013
Google Translation
Geachte Heer, Mevrouw,

Wij stellen uw opmerkingen over uw verblijf in NOVOTEL BRUSSELS AIRPORT erg op prijs.
Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons.

Nogmaals bedankt voor het delen van uw ervaringen
Hoogachtend,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Diegem
1.0 mi away
Sheraton Brussels Airport Hotel
0.7 mi away
NH Brussels Airport
NH Brussels Airport
#2 of 12 in Diegem
888 reviews
0.6 mi away
Van der Valk Brussels Airport
Show Prices
Show Prices
Show Prices
1.3 mi away
Ibis Budget Brussels Airport
0.2 mi away
Crowne Plaza Hotel Brussels Airport
1.4 mi away
Ibis Brussels Airport
Ibis Brussels Airport
#9 of 12 in Diegem
636 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Brussels Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Brussels Airport

Property: Novotel Brussels Airport
Address: Leonardo da Vincilaan 25 | Bedrijvenzone Diegem-Vuurberg, Diegem 1831, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Diegem
#3 Family Hotel in Diegem
#4 Romantic Hotel in Diegem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Brussels Airport 3*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Brussels Airport hotel is located 30 min by train from the centre of Brussels. This 3 star hotel is the ideal base for a business trip to the Belgian capital or to the Heysel Exhibition Park. Connected by a free 24 hr shuttle to Brussels Airport, the hotel features 209 modern and comfortable rooms, plus 9 modular meeting rooms and a fitness centre. The bar and restaurant, open until midnight, boast views of the garden. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Priceline, Travelocity, Booking.com, Orbitz, Hotwire, ACCOR, TripOnline SA, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com, HotelQuickly and Hotel.de so you can book your Novotel Brussels Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Brussels Airport Hotel Diegem
Novotel Hotel Brussels Airport
Novotel Diegem
Novotel Hotel Diegem
Diegem Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing