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“Excellent for the traveller”

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Novotel Brussels Airport
Ranked #3 of 12 Hotels in Diegem
GreenLeadersBronze level
Reviewed September 4, 2012

We booked into this hotel for 3 nights. We found it to be excellent. The tariff board says 140 Euros a night but prebooking got us a double room for 3 nights for around 85 Euros a night. This does not include breakfast which is around £8.50 each.

The restaurant is excellent in the earlier part of the evening. The buffet at 22 Euros is really good. It constantly changes throughout the evening but choices are best earlier in general. Although it says it is open until 12 at night , our experience was that it is closing down at 10pm.

Just to elaborate.Over the 3 nights we had meat and salad starters with vine leaves, soup and others things. Steak, fish, spare ribs, chicken , roast beef, pork and other mains. Fruit and cakes finish it off. There are many varieties of vegetables, potatoes and rice etc. You can eat as much as you like and as many things as you like because it is self service.

The bar menu on the other hand is a bit steep and quite limited but they serve longer hours. I imagine previous reports referred to this menu.

Beer ( of the famous Belgian kind) is 5 Euros for 500ml so it gives an idea of the costs if, like many Brits, one of your references of value is the price of a pint!

Rooms are clean and very comfortable. The windows are double, double glazed and we had no airport noise. Air conditioning in all rooms but a bit noisy.

I would highly recommend this for a night stopover or for 2-3 nights as we did. The airport shuttle is great if you need it for flying it but is also good to get you to the airport station and thence to Brussels.

We didnt use the sauna etc so cant comment.

Room Tip: Rooms facing inwards towards the pool probably have less airport noise.
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  • Stayed: September 2012, traveled with friends
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6  Thank CheeseSlicer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded September 5, 2012

Dear Sir, Dear Madam,

We very much appreciate your comments regarding your stay at the Novotel Brussels Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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550 - 556 of 1,436 reviews

Reviewed August 28, 2012

We stayed at thia hotel in Aug 12 for two nights, our room was clean, the hotel overall clean, food and drink a tad expensive however i think that is par for Brussels overall. one tip they do provide a free bus to the airport from there you can get the train into Brussels, and my last tip would be if you are thinking of going for a dip in the pool be prepared..............................Brrrrr

Room Tip: All ok, you don't have much airport noise in the rooms.
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  • Stayed: August 2012, traveled with friends
    • Value
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5  Thank franky17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded September 5, 2012

Dear Sir, Dear Madam,

We very much appreciate your comments regarding your stay at the Novotel Brussels Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2012

Comfortable and effective place to spend one night near the airport, Shuttle bus was efficient and on time and the hotel is well located for the big companies in the Brussels Corporate Park. The breakfast was adequate, if expensive at €21.

  • Stayed: August 2012, traveled on business
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5  Thank David190479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2012

It was an OK stay but eating at the airport, or even on a budget airline would be cheaper! We arrived hungry but willing to treat ourselves to a meal - however evening meal menu contained some eye watering prices for basically snack/bar food. Eventually chose the very cheapest 'meal' 2 slices of factory bread toasted sandwich (cheese &ham) and a small 'decorative' salad at E11pp - blimey ! I have stayed at many a 5* Hilton / Hyatt where food prices were more reasonable. Luckily our breakfast (an average affair) was included in our rate.
Shuttles run less often after 9.30 (every 30 mins instead of 20mins) and this could lead to frustration as its a free for all - and if there are more than 8 people you could end up waiting up to an hour (or longer if people push in front of you which given the 'every man for himself' system, could happen).
No real complaints about the room - though when are Novotel going to get rid of those hideously drab cushions and setee covers ? - urrrggkkk !!

  • Stayed: August 2012, traveled with family
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6  Thank jdybnsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank adereth1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded August 16, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 12, 2012

We stayed at the Novotel Brussels Airport in August 2012 for 1 night - we are a family of four (two adults, two teenagers) travelling from Italy to Manchester, and the flights involved an overnight stay in Brussels.

We got a room for the four of us PLUS breakfast PLUS free wi-fi for 89 Euros - that's £69!

You can't really walk to the hotel from the airport, especially at night - our flight got us into Brussels at 23:00, so we took a taxi from the airport to the hotel, which cost 15 Euros. However, a free shuttle bus runs from the airport to the hotel every 30 minutes, which we didn't know about!

The hotel grounds and foyer were lovely, clean and well presented. Check-in was fast, polite and courteous. Staff were EXCELLENT, extremely polite and helpful, and spoke excellent English.

The room was a decent sized, with a double bed for me and my wife, and a sofa bed that folded down into two single beds for our teenagers. Room was well furnished, clean and comfortable; no need for aircon! Beds a little firm, but clean and lots of extra pillows available!
Good quality complimentary toiletries, good sized bathroom (separate toilet!), everything clean, tidy and working! TV was digital and a good size, with a decent range of channels.
Wifi was FREE, and had a decent signal with good speeds. EXCELLENT!

Quality of sleep is the main criticism we have for this hotel; sound seems to carry, and we had some very noisy neighbours in the floor above us stomping around at 2am! Also, you can definitely tell when the flights start again in the morning!

Breakfast in the morning was included in the price and has lovely - cereals, fruits, meats, croissants, tea, coffee, cooked items - fantastic value!

There is a shuttle that runs from the hotel to the airport every 30 minutes from 6am onwards for free, and we used that - however, make sure you get there at least 5 minutes beforehand to ensure that you get a seat! It took 10 minutes to get from the hotel to the airport.

This was EXCEPTIONAL value - a room for 4 people, plus digital TV, plus free wi-fi, plus breakfast, for £69? What's not to like! This is better than some 4 star hotels I have stayed in. Points deducted for the noise from the airport, however!

On the whole we can recommend this hotel!

PROS
Friendly, helpful staff
Decent sized clean rooms
Free wi-fi
Inclusive breakfast
Free shuttle to the airport

CONS
Noise from other rooms (pot luck depending on your neighbours) plus obvious noise from the airport from 6am onwards

Room Tip: Check with the hotel when the shuttle stops running in the evening!
See more room tips
  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank coopuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded August 13, 2012

Dear Sir, Dear Madam,

We very much appreciate your comments regarding your stay at the NOVOTEL BRUSSELS AIRPORT. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2012

Practically at the edge of airport property. Ideal if you fly out of BRU. Shuttles arrive at the bus bay at the airport every 20 minutes. They even let us leave 4 bags until we checked in 3 days later. Only wished breakfast were a little cheaper.
Can take shuttle to airport train station from where it is a short train ride to the city. Internet access was easy. The XBox at the lobby was big hit with my boys. Friendly staff.
Would recommend to families without hesitation.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank hsubbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrick m, General Manager at Novotel Brussels Airport, responded to this reviewResponded August 13, 2012

Dear Sir, Dear Madam,

We very much appreciate your comments regarding your stay at the NOVOTEL BRUSSELS AIRPORT. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Brussels Airport

Address: Leonardo da Vincilaan 25 | Bedrijvenzone Diegem-Vuurberg, Diegem 1831, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Diegem
#4 Romantic Hotel in Diegem
Price Range: $86 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Brussels Airport 3*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Brussels Airport hotel is located 30 min by train from the centre of Brussels. This 3 star hotel is the ideal base for a business trip to the Belgian capital or to the Heysel Exhibition Park. Connected by a free 24 hr shuttle to Brussels Airport, the hotel features 209 modern and comfortable rooms, plus 9 modular meeting rooms and a fitness centre. The bar and restaurant, open until midnight, boast views of the garden. ... more   less 
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Also Known As:
Novotel Brussels Airport Hotel Diegem
Novotel Hotel Brussels Airport
Novotel Diegem
Novotel Hotel Diegem
Diegem Novotel

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