OK hotel for business, airport transfers were excellent, Service defnitely needs some makeover, the pool and jacizzi was too good, ambiance is cool. overall a nice budget hotel for a couple of days stay.More
- Free Wifi
We stayed here with a coach tour when we visited the Brussels flower carpet in August 2014 .
To be honest I was not expecting too much as most coach tour hotels are only average but what a pleasant suprise .
Our room was excellent it had twin beds which looked like 3/4 size two easy chairs a large tv - coffee making machine iron and ironing board a fridge with a complimentary bottle of water a superb bathroom with toiletries . The breakfast was adequate with cooked items cereals cheese ham bread and croissants and pastries the only thing it lacked was a toaster .
The staff were extremely friendly and helpful . I forgot to take an adapter for my electrical goods but when asked at reception if I could buy one the young lady gave me one - which i returned to her on checkout . The whole hotel was spotlessly clean and had some lovely furnishings . I would be very happy to recommend this hotel to friends and family .
Dear lhoultby ,
Thank you for your great feedback and recommendations!
We hope you enjoyed your trip in Brussels and the beautiful 'Grand Place'.
Looking forward to welcome you again!
Ok so the rooms appear to be fairly new. But the hotel's service is in dire need of renovation. The pillows on the bed include an attached menu for five types of pillows. Nice right? Well when I called to request a pillow, housekeeping knew nothing of the sort and offered "hard or soft" only. The water fountain at the gym had no water. The breakfast was ok but it is served in a dark windowless cavern hidden in the third floor. I suggest that you may want to seek an alternative hotel.
Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the service you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.
Thank you again for your comments, we hope to have the pleasure of serving you again soon.
Stayed en route to Austria after a tiring day travelling for 12 hours. Room was very clean and accommodating -coffee/tea facilities, fridge with bottled water, safe and large bathroom and 2 double beds for 2 people.
Lounge area downstairs was comfortable and there was a bar and outdoor seating area with a "beach" setting for children to play in.
Only complaint was that the bar staff were a bit brisk at serving and I had to wait to be served for an over long period - reception staff were lovely giving me extra coffee when I asked for it.
One of the better hotels I have stayed in - better than the Holiday Inn in San Francisco, for example.
Breakfast was a huge buffet with a choice for everyone.
We would like to thank you for sharing you comments on your recent stay at our hotel.
It's a pleasure to read you enjoyed our hotel and appreciated the facilities in the room and other areas of the hotel.
We take your comment on our bar service into account and will make sure to discuss this matter with our F&B responsible.
My daughter & I were very glad to finally get here for a one night stopover on the way to Southern Germany and were looking forward to a thorough freshen up, a good night's sleep and a great breakfast. We were hardly disappointed with anything on our flying visit. The room was really comfortable and quiet. The only negative was the swanky coffee machine in the room. We'd have preferred a regular kettle as we couldn't seem to get it to work. In the morning, we discovered most of the other people in our party had experienced the same, so we didn't feel quite so blonde! We loved the installations in the lobbies and all the areas we used were tidy and pleasant. The porters worked hard to get our cases from the coach to our rooms quickly, but it took a little while as there were another 4 coaches arriving at the same time,very late in the evening. The receptionist dealt with a loud complaint about this from a fellow traveller in a calm, professional and friendly manner and by the time we all headed off first thing after an excellent breakfast, refreshed from our stay, we agreed we'd had a lovely start to our trip- including the person who'd been upset the night before!
Hotel was near the international airport. The rooms are cozy and comfortable. In general ambiance was very good. With prompt service and sumptuous and delicious breakfast in the morning our stay was sure to be fantastic !