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“Good hotel close to the airport”

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Holiday Inn Brussels Airport
Ranked #5 of 12 Hotels in Diegem
Reviewed March 2, 2013

I just spent one night in this hotel and I really appreciated the room that was quite big, modern and well equiped. I could relax in the evening and enjoy a good dinner in the restaurant.
As negative points, the room was not really quiet (noise like air con outside) and in the morning the check out was too long (not enough employees compared to the people checking out).

  • Stayed: February 2013, traveled on business
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Thank Peter79CH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this reviewResponded March 7, 2013

Dear Guest,

Indeed in the past we have been experiencing issues with our a/c machines, nonetheless since your last stay we have engaged a company that has taken care of this.

It is such a pity that we could not address these matters personally with you. Nonetheless we wish to thank you for taking the time of sharing your feedback with us. It is through this type of comments that our service/ facilities can be improved.

Please feel free to contact me at a time of your convenience should you wish to discuss this matter further.

Best regards,

Carmen Santana- Guest Experience Manager
Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem
T: +32 (0) 2 711 09 69
F: +32 (0) 2 720 41 45
E: carmen.santana@hibrusselsairport.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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551 - 557 of 937 reviews

Reviewed February 28, 2013

Most of the offered services were ok but...shower water had no pressure and sound insulation to adjacent rooms was really poor.
Indoor swimming pool was great and staff very friendly. Credit car was requested at check-in which is normal BUT the hotel withdrew the money from my account instead of making a pure authorization according to standard credit card rules. This is should me explained to me at check-in.

  • Stayed: February 2013, traveled on business
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Thank Savvas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this reviewResponded March 7, 2013

Dear Guest,

Thank you for choosing the Holiday Inn Brussels Airport and for taking the time to review our hotel.

In an effort to become more eco-responsible and reduce water waste and carbon emissions, the Holiday Inn Brussels Airport has engaged in a fully fledged Green program certification, reason why we have adjusted our showers to be "water saving shower heads".

Nonetheless since we know that this desicion does not always falls in grace, there is a way to adjust thses showers to offer a more comfortable shower experience.

Should you visit us in the near future feel free to contact me and I will make sure that your expectations are met.

Best regards,


Carmen Santana- Guest Experience Manager
Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem
T: +32 (0) 2 711 09 69
F: +32 (0) 2 720 41 45
E: carmen.santana@hibrusselsairport.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013 via mobile

Very modern style hotel with great food and free fast WiFi. No hesitation to recommend this one to travellers near brussels airport. Free transfer to and from airport too. Check out their range of great Belgian beers too, but careful of the strength.

  • Stayed: February 2013
    • Value
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Thank jeffswork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this reviewResponded March 7, 2013

Dear Guest,

Thank you fro taking the time to share your feedback!!

We are happy to hear that you have enjoyed our facilities and products.

Feel free to contact us should you wish to visit Burssels again in the near future!!

Regards,

Carmen Santana- Guest Experience Manager
Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem
T: +32 (0) 2 711 09 69
F: +32 (0) 2 720 41 45
E: carmen.santana@hibrusselsairport.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2013

Stayed there for one night only but the experience was very much up to my expectations as traveling for business. Room was very convenient, and nicely designed with a convenience work area. The coffee machine and the ipod docking station in the room were small things that made a nice impact, at least for me. Nicely equipped gym and good breakfast selection. Definitely recommend for the business traveler (Do not expect a leisure hotel)

  • Stayed: February 2013, traveled on business
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Thank Y66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this reviewResponded February 28, 2013

Dear Guest,

Thank you for taking the time to share your feedback!!!
We are so pleased to hear that our rooms and our leisure facilities have met your expectations.
Feel free to contact us during your next stay in Brussels, we will make sure that your expectations are met yet again!!

Regards,

Carmen Santana- Guest Experience Manager
Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem
T: +32 (0) 2 711 09 69
F: +32 (0) 2 720 41 45
E: carmen.santana@hibrusselsairport.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

This hote was an easy bus ride from the airport, the staff were v friendly, the restaurant was decent, my room was simply apportioned and clean and the WiFi was fast and error-free. This was a good all-round package for the money and I will stay here again when in the area

  • Stayed: February 2013, traveled on business
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Thank InLondonAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this reviewResponded February 28, 2013

Dear Guest,

Thank you for taking the time to share your feedback reagrding the Holiday Inn Brussels Airport!

We have put a lot of energy and effort in keeping our wifi service as updated as possible, so we are REALLY GLAD that the effort has not gone unnoticed and that you have enjoyed your stay with us.

We hope to welcome you once again in the near future. Feel free to ocntact us should you need assistance.

Best regards,

Carmen Santana- Guest Experience Manager
Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem
T: +32 (0) 2 711 09 69
F: +32 (0) 2 720 41 45
E: carmen.santana@hibrusselsairport.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

I stayed here for a 3 day conference. Rooms were good, food was good, staff were helpful, the gym and pool are nice. Just 10 mins from the airport via a free shuttle. Not much going on around at night, but train station to Brussels city centre is only a short walk. Tourists may want to stay closer into town.

  • Stayed: February 2013, traveled on business
    • Value
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Thank minksandcrispy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this reviewResponded February 28, 2013

Dear Guest,

We would like to thank you for sharing your positive feedback concerning your first stay at Holiday Inn Brussels Airport.

We hope to be able to welcome you again soon in the near future and are always available should you need any assistance with your fup-coming travel plans.

Best regards,

Carmen Santana- Guest Experience Manager
Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem
T: +32 (0) 2 711 09 69
F: +32 (0) 2 720 41 45
E: carmen.santana@hibrusselsairport.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2013

OK, so don't get me wrong, I am not a big fan of airport hotel.... but this one surprised (especially it being a Holiday Inn...) Although from the outside the hotel looks like something from behind the former iron curtain... inside it is surprisingly friendly...

I often rate business hotels by the quality of their gym.. and in this case it's good quality. Not large (only three thread-mills for instance), but the equipment is very good. There is also a descent size pool...

rooms (especially on the Priority Plus floor) are spacious and comfortable...

all in all, for a business stay in the area you cannot really go wrong...

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank DouweMik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this reviewResponded February 21, 2013

Dear Guest,

Thank you for taking the time to share your feedback!!

We are so pleased to hear that you have enjoyed our Priority Club floor and that our leisure facilities have met your expectations. We truly hope to welcome you once again in the near future.

Should you need any assistance, feel free to contact me.

Regards,

Carmen Santana- Guest Experience Manager
Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem
T: +32 (0) 2 711 09 69
F: +32 (0) 2 720 41 45
E: carmen.santana@hibrusselsairport.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Brussels Airport

Address: Holidaystraat 7, Diegem 1831, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Diegem
#5 Business Hotel in Diegem
Price Range: $83 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Brussels Airport 4*
Number of rooms: 310
Official Description (provided by the hotel):
Holiday Inn Brussels Airport hotel is located in the business area of the Brussels Airport, near to the NATO and offices of DHL, British Telecom, Cisco Systems, Hewlett Packard, Johnson Controls, Honeywell, Canon, Deloitte, Bayer, 3M, Toyota, with complimentary shuttle bus on set times to these offices. The fully renovated Holiday Inn Brussels Airport hotel has the largest rooms (32 sq. meters) of all hotels at Brussels Airport. The hotel offers 14 meeting rooms with a maximum capacity of 500 people and 800 Sq. meters. Wireless internet is free of charge in the entire hotel! A scheduled free shuttle service from/to Brussels Airport and the hotel is available for our guests. Enjoy our bar-resto, the extensive Health & Leisure Club with INDOOR SWIMMING POOL, Jacuzzi, steam room and fitness. You can enjoy a real wellness weekend! Holiday Inn Brussels Airport is the perfect hotel when you want to visit the Eurantica Brussels Fair or Intensive Care in March, European Seafood Exposition in April or any other fairs in Brussels Expo. ... more   less 
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Also Known As:
Holiday Inn Brussels Airport Hotel Diegem
Brussels Airport Holiday Inn
Holiday Inn Diegem
Diegem Holiday Inn

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