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“Great place for stopover or (longer) visit to Brussels” 5 of 5 bubbles
Review of Holiday Inn Brussels Airport

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Holiday Inn Brussels Airport
Ranked #5 of 12 Hotels in Diegem
Arkansas
Level Contributor
94 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great place for stopover or (longer) visit to Brussels”
5 of 5 bubbles Reviewed February 12, 2013

Due to plane delays, we had to overnight in this hotel and it was super. It is a 5 minute walk to the train into Brussels (@ E3 each way), so very convenient. The rooms were new, all non-smoking, with thermostatically controlled water in tub/shower, and wonderful sheets. Didn't see the pool but was told by another guest that it was very nice. Staff was friendly and very helpful. Breakfast was large, with lots of options. Free parking, with shuttle to airport available every 1/2 hour. I am surprised that the other reviews are so mediocre--we were very pleased and would stay there again, even if we didn't have a layover.

Room Tip: although close to the airport, we never heard a plane. Very quiet.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank shayfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, February 21, 2013
Dear Guest,

We would like to thank you for sharing your positive feedback concerning your first stay at Holiday Inn Brussels Airport.

We hope to be able to welcome you again soon in the near future and are always available should you need any assitance with your next travel plans to Belgium.

Kind regards, from Brussels!!!


Carmen Santana- Guest Experience Manager
Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem
T: +32 (0) 2 711 09 69
F: +32 (0) 2 720 41 45
E: carmen.santana@hibrusselsairport.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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788 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (137)
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Stuttgart
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed February 5, 2013

ROOMS are really ok - quite modern and clean / good heating/aircondition.
Unfortunately no single shower (only bathtub w/ shower ).
So you have to climb every day and work with usual curtains :-(.

ROOM SERVICE quality of food is ok and the price is ok-is (also given the location and lag of alternatives)
Very good "grab and go"shop in the lobby (fresh salats, wraps, sandwitches, deserts, fruits, drinks) !!!!!

Nice atmosphere at the bar. Good to relax and an nice conversation.
Same goes for the entire lobby.

Missing an easy checkout (always have to queue/ plan in time in the morning to check out)

PARKING: Overpriced
BREAKFAST: Overpriced and on top no good quality, no fresh bun/roll, sausages not cooked/not roasted, cold scrambled eggs
(and I am staying frequently in that hotel for business, why? -> location, location, location :-)

Room Tip: close to elevator...otherwise you can walk for miles (only if you stay more often/ one time is no pr...
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  • Stayed February 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 4420_on_tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, February 12, 2013
Dear Guest,

Thank you for taking the time to review our hotel and share your experience with other travelers.
We have taken note of your comments and will make sure to use them to continuously improve our service and product offering.
I would however like to point out that upon check-in you may request a "Breakfast check-out" which means that you can sign your invoice while having breakfast, and just drop it at reception on your way out.
We look forward to welcoming you back to the Holiday Inn Brussels Airport and remain at your entire disposal should you have any further questions.

Regards,

Carmen Santana- Guest Experience Manager
Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem
T: +32 (0) 2 711 09 69
F: +32 (0) 2 720 41 45
E: carmen.santana@hibrusselsairport.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartlepool, UK
Level Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed January 25, 2013

Having veiwed fellow reviewers comments, I am not in a position to agree or disagree with them. I did not really find major faults with this hotel, and had a good nights sleep: but there again I had just travelled by road for 12 hrs. from Austria, I was tired to say the least. The food was good both for our Dinner on arrival and for our breakfast. I have no evidence to criticise.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ripto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, February 12, 2013
Dear Guest,

We would like to thank you for sharing your feedback concerning your first stay at Holiday Inn Brussels Airport.
We hope to be able to welcome you again in the near future and are always available should you need assistance with your next travel plans.

Kind regards from Brussels,

Carmen Santana- Guest Experience Manager
Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem
T: +32 (0) 2 711 09 69
F: +32 (0) 2 720 41 45
E: carmen.santana@hibrusselsairport.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed January 15, 2013

The Holiday Inn Brussels airport is located close to Diegem, outside of Brussels downtown but reasonably close to Brussels airport. Sadly all the hotels in this area are poor, and the Holiday Inn is no exception. On the positive side, the rooms are fairly recently refurbished with laminate flooring, desk unit etc. On the other hand there are many negatives. The rooms suffer from unacceptable noise when the air conditioning unit is operated in the room above. The noise can be hear and vibrations felt. Like a truck is running its' engine just outside your window. The shower in the bathroom is disappointing and badly designed so the shower curtain fails to prevent water leaking onto the floor and adjacent sink unit. In the room, the Nespresso machine is nice.

Room service is poor: offering a very limited range and not even able to deliver simple requests like fries or bread and olives. Add to that the quality of "grab and go" food is poor and over priced. Breakfast is a real let down. Usually the Holiday Inn buffet is good, but in this hotel it is a limited range and the warm dishes barely qualify as "warm". And it is a very expensive breakfast for nearly cold scrambled eggs, and soggy pastries!

The only reason I used this dreadful place is because colleagues also stopped here during a business trip. Personally I would avoid at all costs.

Room Tip: Best tip to choosing a good room is to not stay here.
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  • Stayed January 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank sj99ad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, January 23, 2013
Dear sj99ad,

Thank you for taking the time to relay your comments regarding our property during your recent stay. We apologize for letting you down on so many aspects of your stay. I am sorry about the level of noise created by the air conditioning unit and for any inconvenience caused you. I have taken note of your feedback regarding breakfast, rest assured this will be looked into.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Diegem hotels

Lisbon, Portugal
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed January 12, 2013

I was robbed at the restaurant during breakfast!
The only thing that hotel responsibles did was to call the police and changed me for another room for safety.
It is a business hotel, these things are not supposed to happen. Moreover, all people is inquired about room number prior entering for breakfast, for sure it would be easy to check.
The hotel claims to have security cameras - BUT THERE ARE NONE. The police wanted to see the images...but no cameras installed!!!

  • Stayed January 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Makiavel_dixit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, January 25, 2013
Dear Guest,

Thank you for choosing the Holiday Inn Brussels Airport and for taking the time to review our hotel.

We regret to hear that our actions have not met your expectations, I can assure you that this sort of situation rarely occurs in our instalations. Nevertheless we are pleased to confirm that since your last stay some of the integrants of this gang of bandits have been apprehended in collaboration with the state police.

We remain at your disposal should you wish to discuss this issue further. Feel free to contact me at your earliest convenience.

Regards,

Carmen Santana- Guest Experience Manager
Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem
T: +32 (0) 2 711 09 69
F: +32 (0) 2 720 41 45
E: carmen.santana@hibrusselsairport.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 10, 2013

Hotel situated close to airport. Stayed there a saturday night. Hotel is aimed at business people visiting the surronding offices but I'd recommend this for families as this hotel is spotless, modern, tastfully deecorated and has a high level service. Brussels is not that far and you could take for instance airport shuttle airport + a train straight into town. Especially appreciated the variety of choice in food (handy when you arrive late) : bar/restaurant which offers quality meals & snacks + you can buy salads/sandwiches at the counter as well. Also liked the free wifi, jacuzzi & swiming pool.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BRU23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, January 25, 2013
Dear Guest,

Thank you for sharing your feedback after your last stay at the Holiday Inn Brussels Airport!!

We are pleased to hear that we have exceeded your expectations and that you have enjoyed your stay in our facilities. We truly hope to welcome you once again in the near future.

Should you need any assistance, feel free to contact me.

Carmen Santana- Guest Experience Manager
Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem
T: +32 (0) 2 711 09 69
F: +32 (0) 2 720 41 45
E: carmen.santana@hibrusselsairport.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southsea
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 28, 2012

Could not find any fault with this hotel.The food and service were very good and the rooms were above average.There was some aircraft noise but that was at 6 am so we were not realy botherd by it. A good choice of breakfast with as much tea and coffee as you wanted.
This hotel is ideal for a good nights stop over before driving onto your destination.

Room Tip: Any room aircraft noise was no problem.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Vernon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrsskoj, Guest Relations Manager at Holiday Inn Brussels Airport, responded to this review, January 25, 2013
Dear Guest,

It is a pleasure to hear that you have enjoyed our facilities and have found our staff to be helpful.

We truly hope to welcome you once again in the near future.

Should you need any assistance, feel free to contact me.

Thank you for your feedback!!!!

Carmen Santana- Guest Experience Manager
Holiday Inn Brussels Airport
Holidaystraat 7
1831 Diegem
T: +32 (0) 2 711 09 69
F: +32 (0) 2 720 41 45
E: carmen.santana@hibrusselsairport.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Brussels Airport

Property: Holiday Inn Brussels Airport
Address: Holidaystraat 7, Diegem 1831, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Diegem
#5 Business Hotel in Diegem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Brussels Airport 4*
Number of rooms: 310
Official Description (provided by the hotel):
Holiday Inn Brussels Airport hotel is located in the business area of the Brussels Airport, near to the NATO and offices of DHL, British Telecom, Cisco Systems, Hewlett Packard, Johnson Controls, Honeywell, Canon, Deloitte, Bayer, 3M, Toyota, with complimentary shuttle bus on set times to these offices. The fully renovated Holiday Inn Brussels Airport hotel has the largest rooms (32 sq. meters) of all hotels at Brussels Airport. The hotel offers 14 meeting rooms with a maximum capacity of 500 people and 800 Sq. meters. Wireless internet is free of charge in the entire hotel! A scheduled free shuttle service from/to Brussels Airport and the hotel is available for our guests. Enjoy our bar-resto, the extensive Health & Leisure Club with INDOOR SWIMMING POOL, Jacuzzi, steam room and fitness. You can enjoy a real wellness weekend! Holiday Inn Brussels Airport is the perfect hotel when you want to visit the Eurantica Brussels Fair or Intensive Care in March, European Seafood Exposition in April or any other fairs in Brussels Expo. ... more   less 
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Also Known As:
Holiday Inn Brussels Airport Hotel Diegem
Brussels Airport Holiday Inn
Holiday Inn Diegem
Diegem Holiday Inn

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