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“(Almost) perfect!”

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Van der Valk Brussels Airport
Ranked #1 of 12 Hotels in Diegem
Certificate of Excellence
Bradford, United Kingdom
Level Contributor
218 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“(Almost) perfect!”
Reviewed August 17, 2014

Diane & I stayed 2 nights on a weekend coach tour to Brussels (Flower Carpet) & Bruges, we were greatly impressed at this well-appointed, comfortable hotel. We had a room on the sixth floor with quality fixtures & fittings and a great view from our floor-to-ceiling window. Breakfast buffet was entirely adequate and food overall was good quality if eye-wateringly expensive (tip - take your own food!). Only downside was bar staff's total inability to cope with the volume of trade in the evening as the hotel is on an Industrial Estate by the Airport and there's nowhere to go nearby.

Stayed August 2014, traveled as a couple
Helpful?
Thank Bruce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
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Israel
Level Contributor
270 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed August 15, 2014 via mobile

Besides being a bit out of the way, the hotel gives a good return for the price.
The gym is modern (but small), rooms are well sized and comfortable, and front desk service was outstanding.
Breakfast for groups is better than average, bicycles are available for trips around the area, and the overall hospitality was very good.

Stayed August 2014, traveled with friends
Helpful?
Thank B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 15, 2014

OK I have read the reviews and I am staggered that people would find it only "OK". This is a classy, calm and relaxing hotel with a superb cosy bar and out of its world restaurant for breaskfast. I got served immediately every time I went to bar and it was even bought down to me. Staff floated about taking orders all evening. I ate in the bar and it was perfect, limited yes but still plenty. The rooms are 4+ standard and there is a free mini bar even in there. You do not need anything more. Now for the plus side...a 4 to 5 min walk pleasently leads you to the train station that takes you directly into brussels.

If I am to be critical of one thing...and this is to the manager of the hotel. I understand the day I was departing was 15th Aug a national holiday in Belgium. But this should not warrant the shuttle bus to the airport off duty. That is a big 'no' and I was forced to pay a taxi to the airport. Your policy states that shuttle bus is on request....but nothing about no service on any particular day. Please change this and you have 100% support from me!

Well done still though....

Room Tip: None they are all nice. Mine looked onto the outside garden terrace.
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  • Stayed August 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank kcotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clitheroe, United Kingdom
Level Contributor
376 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed August 14, 2014

I've normally stayed at the Holiday Inn, but decided for a change. I should have changed earlier. Check in was slow even though it wasn't busy!! Everything else was OK. Clean spacious and comfortable rooms. The restaurant had a fairly limited choice but perfectly OK and sensibly priced. Airport shuttle service was good.
If I need to stay by the airport again I would chose Van der Valk.

  • Stayed August 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Czech Republic
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 12, 2014 via mobile

As noted by other reviewers. The hotel rooms are fine but the service is disappointing. The restaurant was full from 20:30 until 22:00 so the only option for food was one of the 4 items from the bar menu. 20 minute wait for a beer & a further 40 minute wait for a cold burger. Not a disaster, but issues which could be easily fixed, especially given the number of similar comments/complaints.

Stayed August 2014, traveled on business
Helpful?
Thank Fergontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joris T, General Manager at Van der Valk Brussels Airport, responded to this review, August 20, 2014
Dear Sir,

Many thanks for your feedback. We put everything to work to serve all our guests as fluently as possible.
We pride ourselves with being very flexible and anticipating client demands as much as possible.

We are very sorry you did not receive correct service and hope to welcome you again in the future to convince you that we normally provide better service than the one you regretfully received on this occasion.

Joris Toye
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
238 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 293 helpful votes
Reviewed August 10, 2014

This Hotel is a traditional airport Hotel, that is close to the airport and not much else.
There are better hotels if you are visiting Brussels however this is the best Hotel close to the airport that I have found.
The rooms are large and comfortable however the service is extraordinarily slow - even by Belgium standards.
We waited over 40 mins for service in the bar and only received service when one of the fellows at the table beside ours brought out several bottles of wine that he had with him and started sharing

  • Stayed August 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank 373RESQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
161 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed August 9, 2014 via mobile

The hotel is very good. The rooms have everything one can need and a very good chain. We ate dinner during our visit and found the food typical of hotel food but David, the host,, was a gracious and competent employee. And, at check in we were greeted by a very professional and courteous concierge named Mathias. Staff was a great asset for this hotel.

Stayed August 2014, traveled as a couple
Helpful?
2 Thank italiandutchmaiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Van der Valk Brussels Airport

Property: Van der Valk Brussels Airport
Address: Culliganlaan 4B, Diegem 1831, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Diegem
#2 Romantic Hotel in Diegem
#2 Family Hotel in Diegem
#3 Business Hotel in Diegem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Van der Valk Brussels Airport 4*
Number of rooms: 224
Official Description (provided by the hotel):
Welcome to Van der Valk Hotel Brussels Airport. At a mere five minutes distance from Brussels Airport and 20 minutes distance from the vibrant center of Brussels you will find the New Van der Valk Hotel Brussels Airport. With 224 luxurious rooms, 13 modern and multifunctional meeting rooms, cozy restaurant and contemporary bar and lounge we are the ideal place for businessmen and leisure guests alike. We offer a free shuttle service to and from the airport. If you would like to visit the city, the station is only a 5 minute walk away from our hotel and in 15 minutes you will find yourself in the middle of everything. Take advantage of our spacious garage, the perfect place to leave your car while on vacation. In fact don’t take our word for it, come and have a look! ... more   less 
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Also Known As:
Van Der Valk Brussels Airport Hotel Diegem

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