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“Impeccable service”

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Van der Valk Brussels Airport
Ranked #1 of 12 Hotels in Diegem
Certificate of Excellence
Montreal, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Impeccable service”
Reviewed March 8, 2014

when I travel to Brussels on Business, I always stay at the Van der Valk and have always been very satisfied. Following my last trip in February, I forgot a personal item in my room as I left the hotel to return home. I do have highlight the fact that the hotel went out of his way to make sure I got this item back. Especially Anneleen at the front desk, who followed u regularly. I thank Anneleen and the rest of the wonderful staff at the hotel who always make my stay truly enjoyable.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patarsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,231 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
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English first
Hartford, Connecticut
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 6, 2014 via mobile

I stay here frequently on business. Here are the goods and bads.
Good- rooms are nice clean, showers clean, heat and cooling are good, walking distance diegem train station, near airport, walking distance to business park. Very kind and friendly staff.
Bad - extemely expensive restaurant for breakfast and dinner. They seem to know there is no other option in walking distance so they gouge you with an expensive average quality dinner (they always try to add on fries for an extra 4 euro without telling you the price), bar is not great, gym is small (1 treadmill), no pool, no iron in room (there is an ironing room with a very hard to use iron).

Feels like more negatives than positives, but really a good overall hotel.

Stayed March 2014, traveled on business
Helpful?
Thank Travelguy9998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghent, Belgium
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 28, 2014

new hotel, nice room BUTold heating/airco system meaning some people like me can not sleep AS you can not put it OFF - so some nice zooming air-sound accompanies you all night, like in the old USA hotels!
when asked, they know, and you can upgrade and pay for a room where you can put the AIRCO OFF! pity

Room Tip: only ask for room where airco can be put out
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  • Stayed February 2014, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teejay1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 26, 2014

I spent one night on a business trip, having to attend an airport meeting in Brussels. I was surprised by the size of the room, I don't know if it was an upgrade, but the place was huge. Floor to ceiling windows, large bathroom with separate shower and tub, complimentary mini-bar, gigantic bed and a big desk made my stay very comfortable. I also had dinner at their restaurant, and the food was superb, albeit not cheap, with spotless service. On the weak side, the building is starting to show its age, with chipped furniture and worn-out corners. Overall, a very good choice for business if proximity to the airport is a must.

Room Tip: Consider an room upgrade.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PabloPompo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 14, 2014

I stayed in this hotel with work on a conference, and whilst the facilities are lovely and the rooms nice and clean, the housekeeping staff helped themselves to my spare change assuming it was a tip. I presonally don't think they should assume this unless the room has been checked out of, and the management were not willing to recompense me which disappointed me even more.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gemma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Ireland
Level Contributor
229 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed February 8, 2014

Nice room, spacious with comfortable furnishing. Dinner offerings are an all inclusive buffet for around Eu30 or a la carte. The buffet was fine as it included a make to order grill so food was fresh. Breakfast was fine also. Seemed like there were a number of 'regulars' staying at the time which is a good sign. Shuttle bus takes longer than you expect due to the round the houses route it needs to take to get there / back. Overall a good option - would stay again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JMHGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 19, 2014 via mobile

The van der Valk hotel offers, as expected, a nice comfortable room, good restaurant, nice bar. breakfast could be more but is sufficient. Staff is overall friendly and professional. Free wifi and parking. Minibar is also free. The bathroom is nice and warm. Sufficient towels. Although close to the airport, no jet noise is heard. Close to public transport to downtown Brussels. To summarize, a good package for business trips.



Stayed January 2014, traveled on business
Helpful?
1 Thank Bart188632
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Van der Valk Brussels Airport

Property: Van der Valk Brussels Airport
Address: Culliganlaan 4B, Diegem 1831, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Diegem
#2 Romantic Hotel in Diegem
#2 Family Hotel in Diegem
#3 Business Hotel in Diegem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Van der Valk Brussels Airport 4*
Number of rooms: 224
Official Description (provided by the hotel):
Welcome to Van der Valk Hotel Brussels Airport. At a mere five minutes distance from Brussels Airport and 20 minutes distance from the vibrant center of Brussels you will find the New Van der Valk Hotel Brussels Airport. With 224 luxurious rooms, 13 modern and multifunctional meeting rooms, cozy restaurant and contemporary bar and lounge we are the ideal place for businessmen and leisure guests alike. We offer a free shuttle service to and from the airport. If you would like to visit the city, the station is only a 5 minute walk away from our hotel and in 15 minutes you will find yourself in the middle of everything. Take advantage of our spacious garage, the perfect place to leave your car while on vacation. In fact don’t take our word for it, come and have a look! ... more   less 
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Also Known As:
Van Der Valk Brussels Airport Hotel Diegem

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