The hotel is excellently located right in the centre of Maria Alm. We were here for a skiing holiday and staying with some other families who are friends. I didn't ski and instead looked after our 14 month old daughter while my husband skied with our friends.
The rooms, food and service were all good ski-resort B&B/hotel standard. Nothing special but comfortable and clean rooms, hearty and tasty food and friendly service. At the start of the week our evening waiters seemed rather surly but we heard rumours that there had been some sort of staff problem and certainly one member of staff was missing after the first couple of nights and the others seemed much more friendly. Perhaps the rumour was true or perhaps we won over the staff with our charm and our cute daughter?!
Although the rooms are relatively small, there are seating areas on all floors so there is no problem finding somewhere to sit and chat, or relax after a day on the slopes. There is also a play room between the ground and first floors which I found invaluable for amusing my daughter. This room was not kept brilliantly clean, unlike the bedrooms, but it was OK and just having the space was very handy.
The swimming pool is in a separate building which was a slight nuisance - having to dress up in snow gear to go swimming feels a little odd - but again it was great to have it there as our daughter loves splashing about in the water and we went there most afternoons, when it was completely quiet. This is another area where things could be a little better - there isn't really a proper changing room, certainly not one where I could take my daughter and sit her on the floor while I changed, which was manageable when no-one else was there (although the floor to ceiling windows made it still a little awkward!) but could have been really awkward if other people had been around.
In summary, the hotel is in a superb location, the staff and owners were (apart from those first 1 or 2 nights) very friendly and pleasant, the food is mostly pretty good, and the rooms are comfortable if a little small. A little bit of attention to detail in the play room and the swimming pool area would make it even better. Oh, and boosting the wi-fi signal - it was very hard to connect to the free wi-fi and impossible in some parts of the building.
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