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Cantley House Hotel
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Reviews (625)
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529 - 534 of 626 reviews
Reviewed August 26, 2012

This was the second time I have stayed at Cantley House Hotel and once again it did not disappoint. We were traveling over 200 miles for my sisters wedding at 2pm the same day. I rang the day before to ask if we could have a room a little early to get changed for the wedding , this was no problem for the friendly reception staff who also helped with bags to the room. We had an executive double room in the clock tower wing, spacious which looked out over the garden. Bath sheets huge, good quality complementary toiletries.
Lovely cooked full breakfast the next morning, Milton's weekend breakfast staff friendly and helpful.

Stayed: August 2012, traveled as a couple
Thank marinegirlLeeds_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2012

I really wish I could have had as good a stay as the people who wrote before me.

We stayed here for the connivence but still expected a comfortable nights stay. We had booked a basic double room but my word was it basic! The room was tiny, dark and hot. The shower sprayed everywhere and was more of an ordeal than a pleasure.

After an awful nights sleep in the hot stuffy room, we woke for breakfast. 9.00 pretty normal time on a sunday we thought but it was almost all gone! The buffet was the saddest buffet ever seen! Juice jugs empty, stayed empty untill about 20 minutes later when we finally asked and the response what granted with half a jug being refilled. Croissant had all gone, milk jug empty, 1 yogurt left and the rice crispes completely gone off. The cooked breakfast was ok when it came 45 mins after ordering! We honestly didnt enjoy it at all.

We would not stay here again..

  • Stayed: August 2012, traveled with family
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Thank kath25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauriceStanley, Owner at Cantley House Hotel, responded to this reviewResponded September 23, 2012

Quite evidently not our finest hour. I am sorry to have so disappointed you.
I am aware that some of our rooms are not up to the standard of others in the hotel and we are gradually making our way through the lesser bedrooms addressing critical issues, changing beds where necessary, changing duvets and bedding, redecorating, and changing furniture if appropriate.
Sadly and frustratingly we will not be addressing the needed proper refurbishment of bathrooms for a number of months but in the meantime we are ensuring everything works properly and that the bathrooms are sparkling clean. 27 of our bathrooms are modern, V&B and Hans Grohe, 9 need updating and we apply charges accordingly. If any are not sparkling clean then that is an issue in quite a different league.
All the same your comment has been taken seriously, has been shared here and has made a difference.
Maurice Monk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

Just come back from a wonderful weekend at the lovely Cantley House Hotel.We were taking advantage of one of their excellent packages, really good value.We were lucky to be upgraded to a suite, what can I say, it was so spacious with a jaccuzzi no less and lovely soft bath sheets rather than the bath towels you get in many hotels. This I think after I mentioned it after my last stay and it was acted upon immediately.Now that's what I call service but that is what I expect from this hotel. We were also lucky to have fantastic weather, so were able to have most of our meals on the Patio.This involves lots of to'ing and fro'ing for the staff, but they were unfailingly helpful and friendly, everything 'no problem'. The food is excellent,from breakfast, lunch, Afternoon Tea and dinner, all freshly prepared.This is a beautiful hotel in lovely grounds and lots to see in the surrounding area and a nice little market in Wokingham on Saturdays.If you want a real treat you must try it, especially if you take advantage of one of their excellent value packages. I highly recommend it.Sylvia Keen

  • Stayed: August 2012, traveled with friends
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Thank keen_delvia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2012

My sister and now brother in law got married and Cantley House Hotel on the 5th August. And it was just an amazing day! The hotel and ground are beautiful and has lots of character. On the night before the wedding my sister & her bridesmaid (myself and other sister) stayed in room 37 a twin room, it was a massive room with loads of room for us all to comfortably get our hair and make up done in the morning and photos taken, at some points there was 9 of us in the room and there for more then enough room for us all. The wedding day was amazing and lucky the weather was pleasent giving us the oppertunity to have photographs outside in the beautiful grounds. After the ceremony and pictures we headed for the Wedding breakfast, approx 70 people sat comfortably in the room and the food and service was amazing (especially Jamie - assistant fucntion banquetting manager). After some amazing speeches we retired for tea and coffee before the evening guests arrived. This gave me chance to check into the room i had with my boyfriend that evening - We had room 10 above reception - it was amazing - spacious and an incrediable jacuzzi bath and gorgeous shower - Also the bed was the most confortable thing ive ever slept on - my boyfriend is very keen to find out where they got it so we can get one too!

The evening of the wedding was amazing and buffett lovely - And the drinks were lovely too :)

A big special mention goes to Lisa the wedding planner!!She was just wonderful, made sure everything ran smoothly, was very attentive to the bride, groom and wedding party and just made us have the most incrediable day! She knows exactly what shes doing and would love to have her plan my wedding one day!!

All in all cantley holds amazing weddings and gorgeous rooms and grounds, i highly recommend it to anyone!

  • Stayed: August 2012, traveled with family
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Thank Abigail B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

I have stayed at this hotel 4 or 5 times and have always been satisfied. I stayed there 3 weeks ago they gave me room 12 the carpet was very stained. the tv did not work they gave me another one with cables going on the florr. I tripped nearley fell to top it off I was told breakfast was 10'0 clock. when I went to reception on the monday morning I was told breakfast had finished. She did ring thro and I did get breakfast. I have complained but they have not the manners to reply. I will not be staying here again. christina burton on trent it is not the same since Julie left.

Room Tip: make sure you do not get room 12
  • Stayed: July 2012, traveled on business
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Thank barcelona504150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauriceStanley, Owner at Cantley House Hotel, responded to this reviewResponded September 24, 2012

I am sorry to have so disappointed you.
There were excuses for some of your issues but they offer nothing of value to you; they do offer opportunity for us and notice has been taken and I thank you for that.
There is no excuse for not responding to your concerns on the day. That indicates lack of care and concern which is not so - I hope it was down to lack of training or just forgetting - either way it's evidently not the way to be and I hope we have learnt from that.
I remain reassured that you found the rooms very clean even if there was a stain on the carpet (it was from the previous night and cleaned properly on the Monday).
Julie is still with us and running our sister hotel, Cantley Lodge. I know she has many friends who remain customers of ours and is much respected.
I hope that despite all this we do see you again and I hope that your previous judgements on our service and quality might prevail and give us another chance if you are in the area again.

Kind Regards

Maurice Monk

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