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Cantley House Hotel
Ranked #7 of 12 Hotels in Wokingham
Reviewed July 9, 2012

We went to celebrate our 20th wedding anniversary having stayed there on our wedding night! Asked for ice bucket and glasses upon arrival, this took them over half an hour! The next morning we were woken up at 8 am as they were erecting a marquee which they could have told us about upon checking in. Then there was no hot water for a shower, we waited over 40 mins in our room for an update and never got one, until we passed reception where we were informed the pilot light had gone out, why couldn't they have let us know this? Anyway we had to go home and shower! Certainly won't go back and don't recommend either!

  • Stayed: July 2012
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Thank Swakeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauriceStanley, Owner at Cantley House Hotel, responded to this reviewResponded July 19, 2012

It is so difficult to respond to this as it indicates that we did not care on this occasion and and so do not care in general.
I can only apologise for this performance in the full knowledge that if this were the general case then we would be lucky to last the year.
We have flaws undoubtedly and these are almost exclusively through limitations on investment in the last 3 years which we are now addressing throughout, as we come out of the tunnel that almost every independent business has suffered from recently.
And indeed there will be times when staff fail as in this case, through lack of awareness when allocating rooms and then slow response, but I am absolutely confident that this is rare.
Though the experiences on this occasion give cause for deep concern the actions that the report has prompted will make such poor performance unique I hope; desperately rare would be a more realistic expectation.
In defence of our receptionist the initial oversight was through wanting to give the honeymoon suite for such a special occasion and getting carried away with a desire to please as opposed to checking the real position - a poor excuse but one where we all have related experiences I feel.
We have written direct as the reviewer will know and I hope we can resurrect the real feeling and care that I believe and depend on as being our normal service.

Maurice Monk

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Reviews (571)
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487 - 493 of 571 reviews

Reviewed June 23, 2012

just returned from a nights stay at the Cantley House Hotel, we found the hotel to be in a great location , very peacefull and spotlessly clean. The staff were very friendly and helpful and nothing was to much bother for them. Our room was stunning and the bathroom was modern and very large. The food was very nice with a good choice on the menu and it was very reasonably priced. The only thing that surprised us was why this hotel is only 3 star, we have paid a hell of a lot more money for 5 star hotels that do not come close to this place. We stayed here for my wifes 40th birthday , a night away from the kids to relax and we could not fault this hotel and we will use this hotel again in the future. excellent hotel and excellent value for money...5 stars in our book

Room Tip: we stayed in room 17 in the main house...... great room,great views and great bathroom
  • Stayed: June 2012, traveled as a couple
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2  Thank wasps001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2012

Very friendly helpful staff, lovely setting, and great food too.

  • Stayed: June 2012
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Thank IanfromWorthing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2012

I had my wedding reception here in late April this year and it was absolutely fantastic. Not only did the day go seamlessly, but I had a BBQ in the grounds the night before for family and friends to meet and the day after, they arranged a sit down dinner for us, with 45 minutes notice, for 30 people!

Lisa Smith, the events co-ordinator at Cantley is the most competent person I think I've ever met and literally no request was too much trouble. She is Wonder Woman. FACT.

All of the staff were really friendly and helpful, going out of their way to fulfil our wishes.

The hotel is really lovely - we had the whole place booked out with friends and family and so could check out all of the rooms and they were all perfect and very reasonable - and included a breakfast with eggs so delicious we had to personally thank the chef!!

I can't recommend Cantley House enough. It is everything you'll need in a wedding reception venue, but also perfect for a romantic weekend away or a holiday break as it's so near to lots of great tourism places.

I would stay there again in a second.

Thanks Cantley!

Room Tip: The Clocktower wing is great for large family groups, as all rooms have a back door out on the garde...
  • Stayed: April 2012, traveled with family
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Thank CarolineH6110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2012

Friends of ours had their wedding reception at Cantley House Hotel and my husband and I booked
in for 2 nights. The staff are friendly and helpful. The food at the wedding reception was excellent and was served by young people who were very friendly and who actually seemed to enjoy their work. The rooms were very nice, bed very comfortable. The gardens are lovely , perfect for the
wedding photographs. Would certainly recommend this hotel.

  • Stayed: June 2012, traveled with friends
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Thank Jeanthexton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2012

We recently stayed at Cantley House for a special occasion, the check-in was very efficient, all the staff were lovely, the room was really nice, decorated beautifully with everything you could want, even a four poster bed which must have been the most comfortable bed we have ever slept in. We ate in Miltons Restaurant and the food was delicious. Thank you Cantley House for a wonderful time.

  • Stayed: March 2012, traveled as a couple
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Thank Happyturtle0805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2012

My family and I stayed and ate here after my wedding. The staff were incredibly friendly and welcoming, even when my 2 year old nephew broke off a bit of a plant and started terrorizing people with it! The food in Miltons was excellent, food came out at the same time (impressive considering we were a party of 13) and was very tasty. We got upgraded to a fancy room with a Jacuzzi. My only negative remark would be that the corridor obviously leaked in many places (buckets aplenty!) and the decor was slightly tired.

  • Stayed: May 2012, traveled with family
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Thank kalliberri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlgallacher, Manager at Cantley House Hotel, responded to this reviewResponded June 19, 2012

Glad you had a great stay
You'll be pleased to know the buckets have changed and leaks are being sorted - delightful British Weather
We hope to see you again

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Additional Information about Cantley House Hotel

Address: Cantley | Milton Road, Wokingham RG40 1JY, England
Phone Number:
Location: United Kingdom > England > Berkshire > Wokingham
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Wokingham
#5 Family Hotel in Wokingham
Price Range: $105 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cantley House Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
Cantley House Hotel is a spacious independently owned, 36 bedroom Victorian Country House Hotel set in 50 acres of beautiful Berkshire parkland, 2 minutes from the historic market town of Wokingham. The building has been carefully restored over the years maintaining its many beautiful architectural features. The Clock tower wing with architecture inspired by local Almshouses was constructed in 2001, adding 15 Executive rooms and suites with wonderful views of the grounds and gardens. ... more   less 
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Also Known As:
Cantley Hotel Wokingham

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