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“Appalling Customer Service”
Review of Mr Chans

Mr Chans
Ranked #3 of 268 Restaurants in St Helens
Certificate of Excellence
Price range: $11 - $56
Cuisines: Chinese
More restaurant details
Restaurant details
Good for: Families with children, Special occasions
Dining options: Reservations
Description: Here at Mr.Chans, we bring to you a taste of Chinese cuisine from the main culinary areas of China. We offer a full A la Carte Menu with a variety of popular authentic dishes together with a selection of traditional meals. You can just indulge from our large selection of dim sum starters or spoil yourself with an elaborate banquet for that special occasion.
Reviewed April 6, 2013

Called in on the off chance on Saturday 6th April.
We were told we'd have to wait about a hour for chineseathat's Chinese a enough as we hadn't booked. None reservations that walked in after us got seated before we did. A hour and 50 mins later we were seated at the worst table in the building, our backs to the restaurant , facing a screen, felt like a naughty school boy!
Aviod this place unless your a regular of at least 10 years, when we asked if there was a differnt table, we were asked if we wanted to cancel the table, in othet words we don't really want your business.
After 2 hours of sittng in the bar it cost us £35 for drinks an the pleasure.
Definitely will not be returning to this gem of an establishment, if you're looking for a very nice chinese thats in the
Real world restaurant try the pacifica and appreciate true customer service

    • Value
    • Atmosphere
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6  Thank Mikehaz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 - 186 of 186 reviews

Reviewed March 24, 2013

Ate here for years and years most saturday nights you couldnt get in unless you booked. Last time I went was very dissapointed food was awful, greasy and cold. Whats happened? felt it was quite pricey for what you got.

Thank michelle t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2013

The service was very slow . We were the only two people in on tues night early pm but had to ask for another round of drinks. The duck was not very tasty and meal was ok but had better at Hong Sing which is much better value for money

1  Thank bluepaula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2013

We have been going to this restaurant for over 20 years and the same friendly owners are still there. Mr Chan is a warm and friendly host and the food is always fabulous and plentiful.

    • Value
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    • Food
Thank Debby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2013

Mr Chan himself is the nicest person you could ever meet. He has built his reputation on excellent customer service and quality of the Chinese food. Service is always efficient, he will take ur coat at the door and make u feel like the most important person the world! On my birthday he wrote me a card and gave me a bottle of wine! Did I mention the food is gorgeous? Next door to the resturant is mr chans takeaway which does a great meal deal from the buffet counter ( always fresh) :)

Thank Anon324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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