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Reviewed February 28, 2015 via mobile

I stayed here previously in September 2014 for my mums wedding and everything was brilliant.
Me and partner decided to choose here again for valentines day (we stayed on the 15th) and got a brilliant price for the night.
Firstly, our room looked over bins, which I'm not too fussed about as I don't really complain over just anything, but then in the morning about about 7am there was really loud banging which woke me up, and I'm not too well and need all the sleep I can get, this really disappointed me.
Secondly, we used the restaurant in the hotel for dinner. Our starter was olives and bread, but they didn't give us the olives, which we passed off. Then my main was the beef buorgiogon, they didn't inform me they were out of mushrooms and just gave me a single carrot on top of the beef. The beef was ridiculously fatty, the green beans were really hard but the mash was lovely. I did tell them about this and they took my meal off the bill and were very apologetic. My boyfriend ordered a burger and it was meant to have bbq sauce and cheese etc on it, it came without a lot of things but we just gave up by then. I then thought nothing could go wrong with pudding, until they waited a while THEN told me they were out of the pudding I asked for. It was just one thing after another.
The staff are really friend and helpful, the pool and spa area was lovely and we spent ages in there. The food (other than evening meal) was lovely, the rooms were lovely and clean. Friendly and welcoming atmosphere.
I would still reccomend to others, as I feel it was just a one off, but I am extremely disappointed with our stay, it's a shame.

Date of stay: February 2015
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank BrionyClare
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glen S, Manager at Holiday Inn Birmingham - Bromsgrove, an IHG Hotel, responded to this reviewResponded March 3, 2015

Thank you for your feedback regarding your stay, I will ensure that is shared with the team. I will liaise with our Food & Beverage Manager and Head Chef regarding your Sunday Evening meal quality.

I do hope we are able to welcome you back to the hotel soon.

Kind regards,

Kyle

Kyle Wright
Front of House Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2015

Sorry if the headline gave you any concern and let me quickly say the Holiday Inn at Bromsgrove is an ideal venue for business or leisure.
We stayed as part of a Murder Mystery package which included a 3 course evening meal and Bread & Breakfast at the Holiday Inn. We found it very difficult to find anything to complain about and recommend this venue. The minor complaints were found in noisy cleaners going about their business with banging doors, etc early in the afternoon and the downstairs location of our room. Otherwise everything was good - clean and well maintained bedrooms & public areas, and the food & service very good.
The actual Murder Mystery evening was excellent and something we will be repeating. We would have no hesitation returning again.

Room tip: From our only experience I would prefer one on the ground level and not the lower level down a couple of stairs (with a suitcase)
Date of stay: January 2015
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Brian A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glen S, Manager at Holiday Inn Birmingham - Bromsgrove, an IHG Hotel, responded to this reviewResponded February 27, 2015

Many thanks for providing this great feedback for our hotel, I will ensure this is shared with the team. I hope that we can welcome you back to the hotel soon.

Best wishes

Kyle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2015

This hotel is clean and decoration is pleasant, the spa area is great. The staff are friendly and helpful. The room was nice.
Breakfast had a good variety and nicely cooked. overall a great stay no complaints.will definatly return

Date of stay: February 2015
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank 955janetm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glen S, Manager at Holiday Inn Birmingham - Bromsgrove, an IHG Hotel, responded to this reviewResponded February 18, 2015

Thank you very much for providing feedback on your recent stay, I will be sharing this with the team at our morning meeting today.

I hope that you will be able to stay with us again soon.

Kindest regards,

Kyle

Kyle Wright
Front of House

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2015

We don't usually go to the same hotel twice but we had such a good experience the first time, we thought we would try it again for a last minute break with the kids. We had 2 interconnecting rooms and they were nice and quiet on the first floor (same rooms as we had on our last stay! 319 & 321)

The leisure club is great especially for the kids and the sauna/steam and jacuzzi are all well heated which is always a nice surprise!

Breakfast offers a good selection and on this trip we even tried eating in the restaurant for dinner. It represents quite good value for money as the kids eat free, but wow the service was slow considering there were only 6 tables occupied! We had to ask frequently for things- there seemed to be only 1 guy working and 2 just standing at the desk! Also if you like curries, don't order a curry here- it has to be one of the worst ones I have had- tasted more like chicken in tomato and cream. Saying that, everyone else had lovely food.

All in all another excellent stay. Its no 5 star, but for what you pay, I dont think you could beat it!

Room tip: 319 & 321 are good interconnecting rooms- double and twin and fairly quiet
Date of stay: February 2015
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Charlotte C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glen S, Manager at Holiday Inn Birmingham - Bromsgrove, an IHG Hotel, responded to this reviewResponded February 18, 2015

Thank you for choosing to stay with us at the Holiday Inn Birmingham Bromsgrove again, we very much value your custom and feedback.

We hope to be able to welcome you back to the hotel soon.

Kindest regards,

Kyle

Kyle Wright
Front of House Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2015

We would like to say a huge thank you to the Holiday Inn Team who looked after us on our very special day. The hotel was a beautiful setting for our wedding day. All of our guests had a great time, the rooms were immaculate, our bridal suite was very spacious. The food through out the day was excellent, breakfast was great, hot and good quality. The staff were so very helpful, couldn't imagine having our wedding anywhere else. A cut above the rest - Thank you Holiday Inn.

Room tip: The Executive Rooms were excellent, as were all the rooms.
Date of stay: February 2015
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank Caroline P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glen S, Manager at Holiday Inn Birmingham - Bromsgrove, an IHG Hotel, responded to this reviewResponded February 18, 2015

Many thanks for your very kind feedback, I will be sharing this with the team today.

As a team we strive to try and deliver the best experience possible to try and create a memorable day.

We are so happy that you chose our hotel to host your special day, and hope that we can welcome you back to the hotel soon.

Kindest regards,

Kyle

Kyle Wright
Front of House Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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