We live in bromsgrove and have been going to chennai probably every 2-3months for at least four years. In our opinion it is the best Indian restaurant in the area, simply because the food is very good. It is tasty, good quality and well presented food. Outside the area we have been to numerous Indian restaurants over the last 15 years, the current best we would say is Asha's in birmingham. Chennai food-wise is not any competition for Asha's however, it is a level above your average curry or balti house.
The waiting staff are very polite but sometimes they can be a bit over bearing by constantly keeping an eye on your table, but when it gets a bit busier you can be left waiting up to 10 minutes for a glass of water, and once we waited 25 mins for the bill to made up.
My main concern is the manager, who is the only one for some reason who can write up and issue the bill. Even though we are regulars and are aware of the prices, he seems to add at least a three pounds to the bill every time we visit. We can not account for this amount, even after we've left we add up everything half a dozen times according to the menu and that three pounds can't be justified. This extra is spread over different items, for example, an extra 40p on naan bread, extra 60p on the alcohol etc.
The thing is he hand writes everything on the bill, this writing is unclear and not easy to read and then he keeps the bill once you have paid. We have always tipped quite generously and they are aware of this so doing that to us it quite sad really. We have not been the only customers to notice it, one table in particular noticed £ 6 added to their bill and straightaway challenged the manager to which he relented and apologised. Another thing I have noticed is the wine I have had there on different visits, the Cabernet and the Pinot Grigio are slightly weak tasting and I feel this may be watered down. My hubby always has a beer but my friend and I are wine drinkers and when we have been we have both agreed the wine we had has been slightly diluted.
We love the food, it is fab but we have now been put off going because of this one reason. It is pure greed and very naughty of the manager to do this to his customers most of which are regulars due to the restaurant being in the country side. The good food there is so enjoyable and will keep people going back but like us, they will get fed up of being subtly being ripped off and end up feeling disappointed. Do try it as you will love the food however, watch your bill!
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