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“Poor poor poor”

Ranked #19 of 51 Restaurants in Cobham
Cuisines: Fast Food
Dining options: Late Night, Breakfast
Restaurant details
Dining options: Late Night, Breakfast
Reviewed February 2, 2013

Stopped at these relatively new services. the toilets were filthy, We ate a meal at Papa Johns, It was 'can't really be bothered service' We both chose chicken and chips, the chips were cold and the chicken very dry. a portion of peas constituted round 10!! With coffee £24.The whole eating area was grubby with staff just hanging around. If we hadn't been in such a rush and hungry we would have complained as it was we left half the food and fled! Just about the worst service station experience I've had. Shame it could be so much better.

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Thank Hezziehoohahum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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403 - 407 of 411 reviews

Reviewed January 10, 2013 via mobile

We stopped for lunch as it had looked interesting on a previous loo break. Chose Mexicana and liked the idea of the choices - and he was a very pleasant helpful young man BUT - using plastic gloves to pick up food in his fingers is, now, it seems, acceptable - but then to keep the same gloves on to take the money and to return to picking up food is a serious health and hygiene risk. Why in earth don't people realise the implications?

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1  Thank Travelling_Trainers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

Stopped for coffee and sandwich. Managed to get healthy options in the Marks and a cheap coffee in the KFC. Easy to park and quickly got back onto motorway to resume journey. Would go again. Shame they have to be so bright in the middle of the Surrey countryside - are all those lights necessary?

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Thank sksan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2012

I recently stopped at the new Cobham Services on the M25....what a disappointment! The toilets were absolutely filthy and stunk of urine...several toilets in both the gents and ladies were blocked.....this put me off partaking in the delights on offer in the various food outlets, so did not stay long.

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Thank T0nyandL0rraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2012

Polite staff, clean and reasonably good food! Some thing must be wrong.

Motorway service areas are normally a complete rip off, but the new area on the M25 at Cobham really breaks the mould........so far. It sports a clean, airy, well designed building housing all the usual retail suspects, as would be expected. But, I repeat....... it's clean, the staff in the food area are polite and genuinely want to offer a good experience, and the price, albeit high, is accepatable. For the £7.95 Full English Breakfast, I got a mountain of well cooked, tasty food that quite obviously hadn't been hanging around under the lights for hours.

The worry is, will it last? If it uses other service areas as its role model, then an early decline in standards is certain. However, if the management are allowed to put the customer first, rather than treat them as the enemy, then it just might be the mould breaker. Let's hope so.

It's worth mentioning that there's ample parking, outside dining areas and a Days Inn attached. Unfortunately, the petrol station has the usual 'let's fleece the punter' prices, so top up before you hit the motorway.

A cautious 4-stars which, as far as I'm concerned, is a first for a motorway service area.

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Thank 129R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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