I'm in the unfortunate position of this place being my 'local'. The pub is situated in the middle of a number of large, new housing developments. There is not another pub nearby, not walking distance anyway, and consequently this place has a 'captive audience'.
The underlying problem with this place is that they don't have to make any effort - customers still walk through the door as there are very few other options. The service from the staff and particularly the manageress' attitude are the main issues.
I have eaten here twice; the food is okay (but only 'okay'), not your traditional 'home cooked' fare, more of a 'defrosted, microwave-meal'. The beer is also 'okay', usually one of their own real ales (Pedigree) and one guest ale (often run-out, waiting for delivery etc etc). There seems to be a fair selection of larger's but I don't drink them so couldn't comment. Prices seem average.
The real problems here are when trying to order a drink at the bar. On more than one occasion I have stood at the bar for 15 - 20 mins. There is no 'first come, first served' approach from the staff and when this was mentioned to the manageress, her response of "What d'ya expect them to do? They don't have photographic memories!" wasn't very impressive.
Still, the place has customers coming through the door and I guess I could be deemed to be somewhat hypocritical as I have been back a few times. It really is due to lack of choice though, not because it's a place you really want to go.
Like I said, not good.
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