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“Average”
3 of 5 bubbles Review of Holiday Inn Corby

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Holiday Inn Corby
Ranked #5 of 6 Hotels in Corby
Derbyshire
Level Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Average”
Reviewed May 24, 2013

Stayed here for the weekend at the beginning of May. Hotel is dated and in need of refurbishment, and whilst none of the service was bad, nothing really stood out as being exceptionally good. Ate in the restaurant on Saturday night, steak was on the tough side with focus apparently on quantity, rather than quality. Am Holiday Inn priority club Gold member though probably wont stay here again......

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScottPearson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager227, General Manager at Holiday Inn Corby, responded to this review, May 29, 2013
Dear reviewer, thanks for taking the time to leave your feedback. I have passed your feedback onto the relevant managers and hope that we see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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284 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
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london
Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 14, 2013

this hotel is on the outskirts of Corby and about 15 miles from Northampton, the hotel has ample parking and the grounds are well kept, the reception and bar area is clean and tidy and there is a lift to all floors, the rooms are big with comfy beds with soft pillows, there is a tv although a little outdated, the is a kettle with tea and coffee and biscuits, the bathroom is large but again this looks a little outdated, all staff were pleasant and eager to help, breakfast is served between 07.00 and 10.00am, it is self service with a large range of cooked and cold items, if you are in Corby for any length of time you may want to look for something closer to the town but if you just want to get off the road for the night or you are on business its ok

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank graham c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager227, General Manager at Holiday Inn Corby, responded to this review, May 16, 2013
Dear reviewer, thanks for your feedback, happy to tell you that since you stayed with us we have replace all the TV’s and a full refub programme is about to start. I will pass on your positive comments about the staff on to them
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Tewkesbury, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 12, 2013 via mobile

Below is a copy of the email sent direct to the General Manager and head office. Unfortunately I've not received a response as yet!

Dear Mr O'Key,

I'm compelled to write this email after our recent stay at your hotel on Sunday 5th May. My partner and I chose to stay at the hotel because of its location and that it was a Holiday Inn, which we have stayed in many others over the years and have been happy with the service we've received.
On this occasion, your hotel fell below what we believe to be the Holiday Inn standard and for that we are extremely disappointed.

Upon arrival we received a professional and courteous welcome, however once we arrived to our room a catalogue of issues arose.
We were allocated room 101 and as we got to the room, we were greeted by several trays and glasses with left over food from the previous evening. We asked for these to be moved and only one tray had been taken away whilst the other tray and glasses were left until 9pm that evening.

On entering the room it was apparent that we had been allocated a room above the leisure facilities as we could hear loud music from downstairs. We chose not to say anything at this point due to the time of day, however when we went out for dinner that evening, we mentioned it to the receptionist who informed us that the she would ask for the volume of the music to be turned down. We also asked what time the leisure club be open in the morning and we were told 6.30am, however the music wouldn't be on at this hour.

We decided to have lunch in the lounge bar and I must say the service we received from the bar staff member was disappointing. There was no emphasis on customer service and we felt as if we were a hindrance. Despite this, when the food arrived, we were pleasantly surprised.

After our lunch, we decided to use the leisure facilities and go for a swim. We were extremely disappointed with the cleaniness of the pool and surrounding area. Needless to say, we didn't stay in there for very long.

The next morning we were woken at 7.30am with the relentless loud music we had heard the previous day. We rang down to reception and finally got through to someone who assured us it would be turned down. Unfortunatley this never happened and we were forced to get up early.

As one of Holiday Inn's core standards, the emphasis is on a good nights sleep - which certainly wasn't the case.

We were disappointed with the breakfast selection too, again, this is another Holiday Inn core standard. The selection of hot food was minimal and we had to wait 15 minutes for bacon after being informed by the waiter 'the chef was slow!'
The continential selection didn't look appetising and the items displayed on the menu certainly weren't all present.

Upon checkout, we had every intention of mentioning our experience to the receptionist, however we weren't even asked if we had enjoyed our stay. By this stage, we wanted to settle our bill and depart.

Both my partner and I work within the hospitality industry - and one of us used to work for Holiday Inn and are therefore aware of the high standards that are set. Unfortunatley on this ocassion, your hotel did not meet these basic standards.

I welcome any response you have to the above.

Yours Sincerely

Neville Thomas

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nevix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager227, General Manager at Holiday Inn Corby, responded to this review, May 15, 2013
Dear reviewer
Please accept my apologies for the apparent lapse in service; I would welcome the opportunity to discuss with you at your convenience. My email is gm@hicorby.com , kind regards Mark, Hotel Manager
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bury
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 7, 2013

Stayed over night on the 5th of may after having been to a family party,the rooms are of a decent size and clean just stayed in the room for a hour then out to the party,Got back ,straight to bed and zonked out,so the bed must have been comfy.Must admit i found the breakfast pricey so opted for a bacon sandwich for £4 which is'nt to bad i suppose.
All in all a pleasant time was and would not hesitate to stay again

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bobfromburt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager227, General Manager at Holiday Inn Corby, responded to this review, May 11, 2013
Thanks for your feedback, great to read you had a good sleep whist with us. Hope to see you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 6, 2013 via mobile

I write this having stayed in many Holiday Inns around the world and this one ranks firmly at the bottom. We booked three rooms for the bank holiday weekend to attend the Tough Mudder event nearby but I will start with the positives.

It's easy to find with plenty of parking.
The gym and pool facilities are reasonable.
The rooms are clean.
Most but not all of the staff are nice and helpful.

Negatives
The food in the restaurant is very expensive for what it is and at best passes for school dinners.
I had a starter of vegetable brochette that was cold and soggy. It seemed to me that is had been made some hours earlier and reheated and covered in cheap cheese. One of the others ordered focaccia with caremalised onions and mozzarella. What actually arrived was cheap cheddar on french stick, or more accurately described would be cheese on toast with no caremalised onions. My partner ordered houmous and pitta and got a dried out mass about the size ofma quailsnegg and pitta covered in soggy melted cheap cheese when cheese is not even in the description!
My main course of chicken breast was passable but only afterwards did I realised that the gratin potatoes had not been served. We all complained about the food and two of the starters were knocked off the price. The manager stating that no one else had complained about their starters did not help. We also had another chicken order which contained a prawn. Not a big issue unless you have a seafood allergy of course.

Breakfast
Very average. The usual problem of tray cooked bacon that is half cooked or raw. Not the only hotel to do this but its just awful. You can order poached eggs etc which are fine (well one order was undercooked but otherwise...). On the final day we ordered pancakes with Maple syrup for the kids and what we got was golden syrup. The manager seemed surprised that we could tell the difference and his attitude had been rather nonchalant all weekend.

The rooms and decor.

Clean they may be but they are very very basic. Carpets are threadbare as commented in other reviews, particularly on stairs and doorways. Whilst its a rather subjective thing to say, the beds were just plain uncomfortable and too small. Since we all felt the same, I've added it in here. The tv's are very old and you would just say that this place has not been modernised in at least 10 years.

The kids beds are cheap fold-ups and the first one we were offered had to be changed because it had collapsed in the middle. More than a bit dangerous, as was the old hair dryer that had to be changed when it nearly caught fire whilst my partner was using it. Probably because it is permanently wired and as old as the rest of the fittings. It's still in the room...

Mixer taps - ended up with no cold water in the sink at all then the shower was permanently hot. The heads and taps appear quite new but clearly there was a problem. Despite asking for them to be fixed, I leave the room today knowing that the shower is still broken to annoy the next customer.

I don't like writing completely negative reviews but I am comparing against other hotels that are 4 stars and this hotel does not even come close. You would get a far better nights sleep in a premiere inn and only the leisure facilities and staff are worthy of compliment. The staff excludes the duty manager this weekend who would do well to learn from the others in the Hotel what customer service is.

Sorry but I would not stay here again.

Stayed May 2013, traveled with friends
Helpful?
1 Thank A1tonyM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager227, General Manager at Holiday Inn Corby, responded to this review, May 7, 2013
Dear reviewer, many thanks for your detailed feedback. I hope the tough mudder event went well, your comments about food have been noted and I will clearly take action, the hotel was full his weekend and we haven’t received any other negative comments in this area. I will discuss all the points with my team
Regards
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Travelers are raving about these Corby hotels

Fareham, United Kingdom
Level Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 3, 2013

First impression from outside look good, lots of parking spaces. When you enter the hotel different perspective, The hotel is clean but spoilt by a dull reception area, worn carpet, threadbare on all the edges on the stairs. Rooms are of a fair size but again outdated with very old televisions poor quality picture. Bathroom tiles are of a good standard but let down by plastic sink unit, bath had a chip in it, shower was refreshing. Bed was uncomfortable and pillows seem to have lost all their plumpness. tried all four but no difference, On top of getting not much sleep the noise from the A43 which runs past the hotel from about 0400 was unbearable, gave in trying to get back to sleep. Did not use the leisure centre so can not comment on that. Breakfast was nothing special, standard for this type of hotel. All the staff was attentive which made up for the lack of atmosphere within the hotel. This hotel needs updating sooner than later, The reception you enquired about our stay on check out, which we relayed the same responses as above told us there were new owners who were drawing up modernization plans. If stooping in this area in the near future will consider stopping at the Express By Holiday Inn, which is only about 5 miles away and is a modern hotel.

Room Tip: Ask for a room on the opposite side of the hotel from the main road the A43 and on the opposite end...
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul_02_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager227, General Manager at Holiday Inn Corby, responded to this review, May 7, 2013
Reviewer
Thanks for taking the time to leave your review, I was pleased to read you found the staff attentive and helpful during your stay, as the team have informed you we are in the process of a modernization programme, things are on the up for us. I hope you can return once the work has been completed because not only will we have great staff but also a great hotel hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 20, 2013

This hotel is ideal if you are doing a day at the nearby race track. Agreed the place looks like it has not had an overhaul since the 90's, but the friendly staff more than make up for the dated decor. Smiling happy receptionist and very attentive restaurant waiting staff offering first class service. Evening meal not great (my stepson could have done with a chainsaw to cut through his leathery steak but breakfast was very palatable and offered a varied selection as per with most other hotels in the same chain. keep your sense of humour about you and understand that you get what you pay for. 3/5 for the hotel and 5/5 for the brilliant staff. Deb.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debauchera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager227, General Manager at Holiday Inn Corby, responded to this review, April 22, 2013
Dear reviewer, thanks for your feedback, great to read that you thought so highly of the staff. Following feedback we have changed our meat supplier. I hope we can welcome you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Corby

Property: Holiday Inn Corby
Address: Geddington Road, Corby NN18 8ET, England
Phone Number:
Location: United Kingdom > England > Northamptonshire > Corby
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Corby
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Corby 4*
Number of rooms: 105
Official Description (provided by the hotel):
The Holiday Inn Corby-Kettering hotel is located in the heart of Northamptonshire within easy reach of some beautiful countryside and stately homes, this fully air conditioned Corby hotel is conveniently located for leisure and business. The M1 motorway is easily accessible, as are Birmingham, Luton & East Midlands airports.For speed demons the Holiday Inn Corby-Kettering hotel is perfectly located for Rockingham Speedway, home to British Touring Car Championships. Silverstone, home of the British Formula 1 Grand Prix, is a 40 minute drive. If it s leisure that brings you to Corby, Northamptonshire, why not visit Rockingham Castle to see where Charles Dickens spent time or Wicksteed Park for a great family day out. Retrace Jane Eyre s footsteps in the Georgian town of Stamford or explore the grand Burghley House. Althorp House, resting place of Diana Princess of Wales.If you re visiting Corby on business, our air conditioned meeting rooms for up to 250 people plus high speed Internet access throughout the public areas, make the Holiday Inn Corby-Kettering hotel the perfect place for any event. Our Triangle Health & Fitness Club, complimentary to guests, is perfect if you wish to relax and unwind. ... more   less 
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Also Known As:
Holiday Inn Corby Hotel Corby
Corby Holiday Inn

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